Hilton property not accepting AMEX
Mar 28, 2018, 1:58 pm
#46
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Having traveled around the world a few times since we retired, I can definitely say that AMEX cards are not accepted as readily as MC or Visa. I have also experienced this in the USA, even our own city. The merchants say it is because AMEX charges them 3 % or so to use their card and that is money lost.
But how many Hilton (or similar chain) hotels have you come across that don't accept AMEX cards? I think the comparison to some random store or restaurant somewhere isn't a good one.
Mar 29, 2018, 12:22 am
#47
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Once I came across the newly opened Crowne Plaza in Kunshan (China) that could not accept AMEX.
I stayed one night, I cancelled the remainder of the reservation and I moved to Lamborghini. I did not return to that CP until they fixed the AMEX issue.
Ulxima
Mar 1, 2019, 5:17 pm
#48
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I just attempted to make a reservation at the Hilton Mandalay (Myanmar) and the website asked me for a different payment method. It stated on the website that this hotel did not accept my saved payment method (Hilton Amex Ascend) and that I needed to provide a different payment method (Visa or MasterCard) in order to complete the reservation. I entered a Visa credit card number but may elect to cancel the reservation since I am losing lots of Hilton points by paying with a Visa card. In any case, I am not surprised that the my Amex card may not be accepted in Myanmar.
Oct 2, 2019, 8:07 pm
#50
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I get Amex might not be accepted at all properties, but the HGI LAX El Segundo seems a weird location to refuse Amex...
Feb 9, 2020, 1:27 pm
#52
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Feb 10, 2020, 3:11 am
#53
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Is it they do not accept full stop or can not take payment online.
We staying is Czech last year and the hotel was unable to take the advance purchase. They gave us an option to pay with a different card or to pay with Amex on arrival. (we took the later option).
We staying is Czech last year and the hotel was unable to take the advance purchase. They gave us an option to pay with a different card or to pay with Amex on arrival. (we took the later option).
Feb 10, 2020, 6:29 am
#54
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I've definitely run into merchants/hotels/etc. that can't take certain cards online. I'm never quite sure if it's them, my banks, or just connectivity that isn't there for some other reason like with their in-country payment vendor.
But at the front desk, at a Hilton hotel, I would think that they should accept their own credit card if nothing else. That seems like a serious problem on Hilton's part if they aren't enabling and requiring all of their properties to do this.
But at the front desk, at a Hilton hotel, I would think that they should accept their own credit card if nothing else. That seems like a serious problem on Hilton's part if they aren't enabling and requiring all of their properties to do this.
Feb 10, 2020, 6:35 am
#55
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I've definitely run into merchants/hotels/etc. that can't take certain cards online. I'm never quite sure if it's them, my banks, or just connectivity that isn't there for some other reason like with their in-country payment vendor.
But at the front desk, at a Hilton hotel, I would think that they should accept their own credit card if nothing else. That seems like a serious problem on Hilton's part if they aren't enabling and requiring all of their properties to do this.
But at the front desk, at a Hilton hotel, I would think that they should accept their own credit card if nothing else. That seems like a serious problem on Hilton's part if they aren't enabling and requiring all of their properties to do this.
Feb 10, 2020, 6:53 pm
#56
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I just attempted to make a reservation at the Hilton Mandalay (Myanmar) and the website asked me for a different payment method. It stated on the website that this hotel did not accept my saved payment method (Hilton Amex Ascend) and that I needed to provide a different payment method (Visa or MasterCard) in order to complete the reservation. I entered a Visa credit card number but may elect to cancel the reservation since I am losing lots of Hilton points by paying with a Visa card. In any case, I am not surprised that the my Amex card may not be accepted in Myanmar.
Feb 20, 2021, 5:23 pm
#57
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I had an issue booking a room at the Conrad Cartagena (before it closed) with my Hilton Amex..the website wouldn't allow it and I ended up having to use a VISA to get the reservation confirmed. Then when I arrived at check-in they said they did accept AMEX...bit strange but it got worked out.
Feb 24, 2021, 12:09 am
#58
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There is no local regulation or law preventing this property from accepting AMEX and Hilton has made an explicit choice to market an AMEX card as useable at all of their properties.
The scenario is literally the same as if Hilton had chosen to partner with UnionPay* for a Chinese branded card and some US property decided they only wanted to accept AMEX/VISA/MC. Hilton would have set up an reasonable expectation and then not lived up to that expectation.
*As an aside, UnionPay actually processes through Discover in the US.
Feb 24, 2021, 12:42 am
#59
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Because the sales messaging of the Aspire card is "use at Hiltons (et al) WORLDWIDE", not "use at Hiltons worldwide except Belize".
There is no local regulation or law preventing this property from accepting AMEX and Hilton has made an explicit choice to market an AMEX card as useable at all of their properties.
There is no local regulation or law preventing this property from accepting AMEX and Hilton has made an explicit choice to market an AMEX card as useable at all of their properties.
Jul 28, 2021, 2:12 pm
#60
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What Hilton chooses to market doesn't necessarily reflect what the actual situation on the ground is. use at Hiltons World-wide means you can simply use it at Hiltons around the world. You can also use it at McDonalds worldwide. That doesn't mean that every Hilton or every McDonalds around the world has to accept Amex.