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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Jan 16, 22, 4:02 pm   -   Wikipost
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$250 Hilton Resort Credit

Note: The web page for the resorts has changed. To find the list, go to hilton.com/resorts and scroll down the page a bit to the button named "Explore More Resorts".
That will take you to https://www.hilton.com/en/locations/resorts/
Use the map to find resorts in a particular area.

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.


FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isn’t the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]


19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) For which resorts has the resort credit posted?
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
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Old Feb 12, 04, 1:50 pm
  #1  
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Arrow Hilton Amex Aspire $250 Resort Credit

Posts older than 2021 for this OPEN THREAD can be found in the

ARCHIVE THREAD for Hilto Amex Aspire $250 resort credit

Links to moved posts should still work.

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Hilton HHonors forum moderator

Last edited by Kiwi Flyer; Jan 5, 22 at 3:14 pm
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Old Jan 4, 21, 4:37 pm
  #2  
 
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So about booking the room rate through Expedia or other sites and paying at the hotel with Aspire to trigger the resort credit...but then won't you not earn Hilton Honors points on the stay since the stay was booked through a third party site? Thanks

Last edited by tyler.north101; Jan 4, 21 at 4:43 pm
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Old Jan 4, 21, 6:10 pm
  #3  
 
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Originally Posted by tyler.north101 View Post
So about booking the room rate through Expedia or other sites and paying at the hotel with Aspire to trigger the resort credit...but then won't you not earn Hilton Honors points on the stay since the stay was booked through a third party site? Thanks
I think you've answered your own question. But any rate you pay at a qualifying property, whether booked through Hilton.com, Expedia, jungle monkeys.com, or any other charge you pay at the front desk, whether for a room, a massage, room service, or a private belly dancer, will trigger the credit. Paying with the card does not entitle you to any Honors benefits -including, but not limited to, points accrual, unless the rate you booked entitles you to those benefits.
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Old Jan 24, 21, 5:58 pm
  #4  
 
Join Date: Jan 2013
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Request info

Has any stayed here before (DoubleTree Suites by Hilton Doheny Beach - Dana Point) and got the $250 credit? It is showing in the resort list but I just want to make sure don't want to risk it. Thanks guys in advance.
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Old Jan 25, 21, 8:56 pm
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Originally Posted by rocco24 View Post
Has any stayed here before (DoubleTree Suites by Hilton Doheny Beach - Dana Point) and got the $250 credit? It is showing in the resort list but I just want to make sure don't want to risk it. Thanks guys in advance.
It shows up on https://www3.hilton.com/en/resorts/index.html, so it will work. It's no risk - this is how Hilton wants it to work. If it doesn't credit after 2 weeks, then you can chat amex and they'll fix it.
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Old Jan 26, 21, 7:28 am
  #6  
 
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Pre-pay stay at Hilton La Romana Jan-2022

Hi everyone. I’m trying to pre-pay a night stay at Hilton La Romana in order to get this year’s resort credit. I tried two things:
1) called Honors Diamond desk: they claim they’re not able to pre-pay the stay. The only way would be to book an “advance purchase rate” which is not available for this hotel on the desired dates.
2) called hotel directly: they are reluctant to get my payment, sent me to the Hilton call center. After insisting, they may be able to charge the rate, but they claim it will be under a different brand (they are the hotel’s operator), they claim it won’t come up as “hilton la romana” on the credit card. Then it won’t trigger the credit...

What are your thoughts on this? I’m inclined on trying option 2. If the hotel charges the night directly then Amex should apply the credit, right?
any experience that can be shared on similar cases?
thanks in advance

Last edited by Ingenierodemillas; Jan 26, 21 at 7:30 am Reason: Made small mistake
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Old Jan 26, 21, 8:29 am
  #7  
 
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Originally Posted by Ingenierodemillas View Post
Hi everyone. I’m trying to pre-pay a night stay at Hilton La Romana in order to get this year’s resort credit. I tried two things:
1) called Honors Diamond desk: they claim they’re not able to pre-pay the stay. The only way would be to book an “advance purchase rate” which is not available for this hotel on the desired dates.
2) called hotel directly: they are reluctant to get my payment, sent me to the Hilton call center. After insisting, they may be able to charge the rate, but they claim it will be under a different brand (they are the hotel’s operator), they claim it won’t come up as “hilton la romana” on the credit card. Then it won’t trigger the credit...

What are your thoughts on this? I’m inclined on trying option 2. If the hotel charges the night directly then Amex should apply the credit, right?
any experience that can be shared on similar cases?
thanks in advance

Unfortunately, it is completely up to the individual property to allow you to pay for a stay in advance. It is unclear what "different brand" means, so you are taking a risk.
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Old Jan 26, 21, 10:48 am
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Originally Posted by Adam1222 View Post
Unfortunately, it is completely up to the individual property to allow you to pay for a stay in advance. It is unclear what "different brand" means, so you are taking a risk.
what the hotel tells me is that the charge will appear as “Playas romana mar” which is the hotel owner. That should also be the case of a charge in person at the hotel, so I guess it should work?
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Old Jan 26, 21, 12:08 pm
  #9  
 
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Originally Posted by Ingenierodemillas View Post
what the hotel tells me is that the charge will appear as “Playas romana mar” which is the hotel owner. That should also be the case of a charge in person at the hotel, so I guess it should work?
If that is indeed the merchant account the hotel uses for regular stays, probably.
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Old Feb 2, 21, 8:26 am
  #10  
 
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Originally Posted by tfizzle View Post
I just stayed at the Doubletree Wine Country in Just south of Santa Rosa (and did a bunch of wine tasting) and to my surprise this is on the "resorts" list and triggered the $225 credit to may account. So it is just not fancy resort style hotels, this was more like a convention/wedding place.
I just checked the Resorts list, and don't see the Doubletree Wine Country on the list any more. Anyone know anything about this? TIA.
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Old Feb 2, 21, 8:47 am
  #11  
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This sucks, I have a stay at the Gale in South Beach in March using points and was going to use the resort credit for a couple nice dinners and found out the restaurant is closed due to covid. Maybe I'll switch one of the nights to a paid night so I can get some use from it
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Old Feb 2, 21, 10:53 am
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Originally Posted by jamesteroh View Post
This sucks, I have a stay at the Gale in South Beach in March using points and was going to use the resort credit for a couple nice dinners and found out the restaurant is closed due to covid. Maybe I'll switch one of the nights to a paid night so I can get some use from it
Florida is pretty aggressive with openings - I'd say there's a chance it'll be open in March.
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Old Feb 2, 21, 9:19 pm
  #13  
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Originally Posted by josephstern View Post
Florida is pretty aggressive with openings - I'd say there's a chance it'll be open in March.
I'm hoping. Especially since I'll be there right after spring break and this is tourist time in Miami and the bars are a big profit center.
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Old Feb 3, 21, 9:37 pm
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Hmm, yes it is gone. Was really more of a conference/wedding hotel than a resort.
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Old Feb 5, 21, 11:15 am
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Using Resort Credit to book Room

I will be visiting Las Vegas this coming summer and wanted to use my annual $250 Resort credit towards the rooms costs. Which site do you recommend using to book as there are many? Thanks in advance!
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