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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Mar 4, 20, 3:40 pm
  #991  
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Effective May 1, 2020 Amex is changing the terms to say that they can claw back the $250 resort credit if the charge that triggered the credit is later cancelled/refunded.

First seen here: https://travelwithgrant.boardingarea...ve-may-1-2020/
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Old Mar 4, 20, 5:36 pm
  #992  
 
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Originally Posted by krazykanuck View Post
Effective May 1, 2020 Amex is changing the terms to say that they can claw back the $250 resort credit if the charge that triggered the credit is later cancelled/refunded.

First seen here: https://travelwithgrant.boardingarea...ve-may-1-2020/
Interesting...by blatantly putting it in the new T&Cs, makes it seem like they were not going to clawback prior to May 1. I wasn't planning on cancelling my upcoming trip to GW, but my wife is not really keen on even traveling inter-island and wants me to look into whether I can get refunded on everything if I cancel. We were flying on SW, so the plane fare will end up being credited, and the hotel was via Annual Night Certificate and points, so that will be refunded. The only question was my advance payment to GW, and the CSR that helped process the payment assured me it would be refunded. I guess I will check on the way home to make sure and let my wife make the call.
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Old Mar 4, 20, 5:40 pm
  #993  
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Where is GW?
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Old Mar 4, 20, 5:42 pm
  #994  
 
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Originally Posted by HIFlya View Post
Interesting...by blatantly putting it in the new T&Cs, makes it seem like they were not going to clawback prior to May 1. I wasn't planning on cancelling my upcoming trip to GW, but my wife is not really keen on even traveling inter-island and wants me to look into whether I can get refunded on everything if I cancel. We were flying on SW, so the plane fare will end up being credited, and the hotel was via Annual Night Certificate and points, so that will be refunded. The only question was my advance payment to GW, and the CSR that helped process the payment assured me it would be refunded. I guess I will check on the way home to make sure and let my wife make the call.
I wouldn't make the assumption that this means they were not planning on clawing back credits for charges that were refunded. This may just be a belts and suspenders approach, as it seemed pretty obvious to me the existing terms and conditions allowed Amex to take back a credit when the charge was reversed. Could just be that some "hackers" were taking advantage of the system and now they will be pursuing with greater vigor.
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Old Mar 4, 20, 6:03 pm
  #995  
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Originally Posted by Adam1222 View Post
I wouldn't make the assumption that this means they were not planning on clawing back credits for charges that were refunded. This may just be a belts and suspenders approach, as it seemed pretty obvious to me the existing terms and conditions allowed Amex to take back a credit when the charge was reversed. Could just be that some "hackers" were taking advantage of the system and now they will be pursuing with greater vigor.
Where is this obvious? It's not written into the T&Cs of the $250 resort credit (which is in the wiki) and the T&Cs in the wiki match the T&Cs on the as of today, current, Amex website. That is generally true of Amex Offers, but it's not in the T&Cs as it applies to this credit and to my knowledge there's been no widespread clawbacks to date.

Originally Posted by SPN Lifer View Post
Where is GW?
Based on context, I'm gonna guess the Grand Wailea in Hawaii.
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Old Mar 4, 20, 8:20 pm
  #996  
 
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Originally Posted by krazykanuck View Post
Where is this obvious? It's not written into the T&Cs of the $250 resort credit (which is in the wiki) and the T&Cs in the wiki match the T&Cs on the as of today, current, Amex website. That is generally true of Amex Offers, but it's not in the T&Cs as it applies to this credit and to my knowledge there's been no widespread clawbacks to date.



Based on context, I'm gonna guess the Grand Wailea in Hawaii.
Well the terms and conditions explicitly say the credit only applies to charges "paid at checkout." So any deposit or anything shouldn't get the credit anyway. Amex always has the right to reverse a credit you weren't entitled to.

Either way, there wouldn't need to be an explicit clawback provision. There is a credit applied to a specific charge; if that charge is reversed, the credit would naturally be reversed. People who sought to manipulate the system because it didn't explicitly say as much strike me as the reason we can't have nice things.
But it's irrelevant now.
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Old Mar 5, 20, 3:17 am
  #997  
 
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Any issue with AAA rate in a US hotel? (As long as itís not a AAA prepay?)
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Old Mar 5, 20, 3:45 am
  #998  
 
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Originally Posted by deyainrdy4ds View Post
Any issue with AAA rate in a US hotel? (As long as itís not a AAA prepay?)
No. It can be an AAA rate, an AARP rate, a ZZZ rate, a 123 rate....
Please read the FAQs stickied at the top of this thread.
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Old Mar 5, 20, 10:40 am
  #999  
 
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Originally Posted by Adam1222 View Post
I wouldn't make the assumption that this means they were not planning on clawing back credits for charges that were refunded. This may just be a belts and suspenders approach, as it seemed pretty obvious to me the existing terms and conditions allowed Amex to take back a credit when the charge was reversed. Could just be that some "hackers" were taking advantage of the system and now they will be pursuing with greater vigor.
Yeah, that is probably the case. In my case, my wife decided she didn't want to fly at all, even inter-island so I am going to have to cancel. It would be nice to know whether I need to use the $250 or lose it because I can always do a one night staycation at the Hilton Hawaiian Village and use the credit there. I guess I can go ahead and do that anyways because my Annual Night will expire before when we plan on being able to go to Grand Wailea again in October so I can use it there.
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Old Mar 25, 20, 7:04 am
  #1000  
 
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Are there any data points on how to effectively use the credit without leaving your house? Ideally would prefer to prepay for a US property but I understand that those are centrally processed and don't trigger it.
My card renews early in June and the odds of being able to have a resort stay by then are needless to say, not great.
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Old Mar 25, 20, 8:53 am
  #1001  
 
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Originally Posted by PrancingPonyGoldMember View Post
Are there any data points on how to effectively use the credit without leaving your house? Ideally would prefer to prepay for a US property but I understand that those are centrally processed and don't trigger it.
My card renews early in June and the odds of being able to have a resort stay by then are needless to say, not great.
It's possible that credits will be extended. Some folks have called properties and asked them to charge future stays or other items now. Some properties also charge a deposit now, but if you end up cancelling, Amex will claw back the credit.
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Old Mar 25, 20, 9:31 am
  #1002  
 
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Originally Posted by pinniped View Post
Two questions. My anniversary is April and I need to find a way to use my $250, but I don't have an actual resort stay booked between now and then.

1 - I *will* have a resort stay in July at a US hotel. I will not book a prepaid rate, but is there any way to phone the hotel and prepay $250 to my account? It'll be a Hilton.com AAA rate or maybe an MVP rate. I seem to have read about people doing this but it's not in the Wiki.

2 - Are there any hotels in the system from which it's possible (and reasonably easy) to buy something from when you are not a guest and have it successfully charge your card as being from the hotel. The example I can think of is a golf resort - I phone up, tell them I want some snazzy and grossly overpriced golf shirts. Or maybe the spa - I phone and tell them I want a robe or some creams or whatever my wife would want from a spa.

Last resort (lol) is that we live about 4 hours from Branson. I know we could actually go down there and spend a night and have dinner and blow $250. But that seems like work. (Last time I was in Branson was about 1982.)
I'm wondering if you were able to get this figured out? I originally planned on using the $250 resort credit for our honeymoon in the Maldives. We ended up canceling (C-19) and it appears there won't be much of a chance to travel for us in 2020. I had an idea to phone up the Hilton Waikiki Village Resort and pay for a spa credit to gift to a friend that is living in Honolulu. Any DP to suggest this will trigger the credit?
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Old Mar 26, 20, 12:54 pm
  #1003  
 
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FYI just a data point: I stayed at the Hilton Caribe in San Juan Feb 14-18, and had a total of $218 credited back (mostly room service and bar drinks!) but oddly one $14.50 charge to the exact same place (pool bar) didn't credit back. Amex refused to credit it until my statement rolled over, and I had to call back. Then they credited it immediately.
So, check your statements to be sure things all credit!
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Old Mar 29, 20, 5:36 am
  #1004  
 
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Do you know which bar it was? I know the coconut / shaved ice shack was a different company entirely it seemed like. Thanks for the info!
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Old Mar 29, 20, 9:52 am
  #1005  
 
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DP
03/26 : Hotel Deposit Posted
03/28 : Aspire $250 Credit Posted
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