Apr 24, 2018, 6:57 pm
Last edit by: rrgg
$250 Hilton Resort Credit
Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.
The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.
AMEX TERMS:
Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.
The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.
AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.
FAQ
ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.
2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.
3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.
4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.
5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.
6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.
For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!
ELIGIBLE PROPERTIES
As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.
7)Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!
8) However, the hilton.com/resorts website isn’t the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.
9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.
ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.
13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.
CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically postsbetween 2-5 days after 10 days or even more after the eligible charge posts to your Amex account. Note that sometimes your charge will not even be processed until the following day, early in the morning.
17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.
18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:
LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]
19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
FAQ
ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.
2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.
3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.
4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.
5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.
6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.
For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!
ELIGIBLE PROPERTIES
As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.
7)
9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.
ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.
13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.
CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts
17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.
18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:
LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]
19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]
Dec 18, 2023, 1:04 pm
#946
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
A question for the group...
I'm hoping to use my resort credit (in Las Vegas) without checking into a hotel. I've heard that I might go to a Hilton resort, create a "house account" and then set up a spa treatment and pay with my Aspire card on the house account?
Can anyone confirm that this is a possibility? Or does anyone know of a way to use the resort credit without actually checking into a property?
Thank you in advance!
I'm hoping to use my resort credit (in Las Vegas) without checking into a hotel. I've heard that I might go to a Hilton resort, create a "house account" and then set up a spa treatment and pay with my Aspire card on the house account?
Can anyone confirm that this is a possibility? Or does anyone know of a way to use the resort credit without actually checking into a property?
Thank you in advance!
Last edited by Adam1222; Dec 18, 2023 at 1:17 pm
Dec 20, 2023, 8:00 am
#948
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,996
This should help:
https://www.flyertalk.com/forum/info...ml#post7510577
If you have any other questions with regard to searching for content on FlyerTalk, please ask in that discussion.
https://www.flyertalk.com/forum/info...ml#post7510577
If you have any other questions with regard to searching for content on FlyerTalk, please ask in that discussion.
Dec 20, 2023, 9:48 am
#949
Join Date: Feb 2016
Posts: 82
-My Amex Platinum card had 2 offers that would stack ("Spend $1000, get $200" and "Spend $750 and get $150), one of which expires on 12/31/2023
-P2's Amex Platinum card had the same 2 offers
-My Aspire $250 credit that expires on 12/31/2023 (and then I would have the new $200 credit in the 1st half of 2024)
-P2's Aspire $250 credit that expires on 12/31/203 (and then she would have the new $200 credit in the 1st half of 2024)
I had some good success. We're traveling with a baby, and so wanted an ocean view for the hours that the baby would be napping in the room, so opted for a paid upgrade on those nights. I had the benefit of having 3 sets of bookings (a few nights booked on points/FNCs using my account, then a couple nights on P2's account, then more on my account), and so I was able to put in separate upgrade requests for each night that satisfied the $1000 needed for one of the Platinum cards, and both $250's needed on the aspire cards. And since the requests came in one at a time for semi-reasonable reasons, the hotel didn't have any issue doing the 3 prepayments.
Both stacked amex offers triggered. So far, have received $200 (amex offer) + $150 (amex offer) + $250 (Resort credit) + $250 (Resort credit) in credits, and should receive $200 + $200 (2 more resort credits) when paying at the resort in January.
Am trying to decide if I want to find a way to prepay $1000 more for P2's Amex (she'd get $350 in credits back via the 2 Amex offers) before 12/31/23. The only plausible thing I can think of would be that I have a boat transfer booked via the hotel (working out to about ~$300 total), and perhaps I could ask to just pay $1000 to cover that and other incididentals.
Dec 20, 2023, 12:11 pm
#950
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,692
This is in response to my earlier post (https://www.flyertalk.com/forum/hilt...l#post35680419), where I was trying to make up to 4 separate prepayments at Zemi Beach House:
-My Amex Platinum card had 2 offers that would stack ("Spend $1000, get $200" and "Spend $750 and get $150), one of which expires on 12/31/2023
-P2's Amex Platinum card had the same 2 offers
-My Aspire $250 credit that expires on 12/31/2023 (and then I would have the new $200 credit in the 1st half of 2024)
-P2's Aspire $250 credit that expires on 12/31/203 (and then she would have the new $200 credit in the 1st half of 2024)
I had some good success. We're traveling with a baby, and so wanted an ocean view for the hours that the baby would be napping in the room, so opted for a paid upgrade on those nights. I had the benefit of having 3 sets of bookings (a few nights booked on points/FNCs using my account, then a couple nights on P2's account, then more on my account), and so I was able to put in separate upgrade requests for each night that satisfied the $1000 needed for one of the Platinum cards, and both $250's needed on the aspire cards. And since the requests came in one at a time for semi-reasonable reasons, the hotel didn't have any issue doing the 3 prepayments.
Both stacked amex offers triggered. So far, have received $200 (amex offer) + $150 (amex offer) + $250 (Resort credit) + $250 (Resort credit) in credits, and should receive $200 + $200 (2 more resort credits) when paying at the resort in January.
-My Amex Platinum card had 2 offers that would stack ("Spend $1000, get $200" and "Spend $750 and get $150), one of which expires on 12/31/2023
-P2's Amex Platinum card had the same 2 offers
-My Aspire $250 credit that expires on 12/31/2023 (and then I would have the new $200 credit in the 1st half of 2024)
-P2's Aspire $250 credit that expires on 12/31/203 (and then she would have the new $200 credit in the 1st half of 2024)
I had some good success. We're traveling with a baby, and so wanted an ocean view for the hours that the baby would be napping in the room, so opted for a paid upgrade on those nights. I had the benefit of having 3 sets of bookings (a few nights booked on points/FNCs using my account, then a couple nights on P2's account, then more on my account), and so I was able to put in separate upgrade requests for each night that satisfied the $1000 needed for one of the Platinum cards, and both $250's needed on the aspire cards. And since the requests came in one at a time for semi-reasonable reasons, the hotel didn't have any issue doing the 3 prepayments.
Both stacked amex offers triggered. So far, have received $200 (amex offer) + $150 (amex offer) + $250 (Resort credit) + $250 (Resort credit) in credits, and should receive $200 + $200 (2 more resort credits) when paying at the resort in January.
Am trying to decide if I want to find a way to prepay $1000 more for P2's Amex (she'd get $350 in credits back via the 2 Amex offers) before 12/31/23. The only plausible thing I can think of would be that I have a boat transfer booked via the hotel (working out to about ~$300 total), and perhaps I could ask to just pay $1000 to cover that and other incididentals.
Dec 21, 2023, 9:55 am
#951
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,692
Dec 21, 2023, 10:52 am
#952
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Diamond, BW Diamond Select
Posts: 469
Thoughts...going to do a one (or two) night stay next week to use my $250 credit, but will be checking out Dec 30th or 31st (haven't decided on length of the stay yet). Am I cutting it too close or should I ask for a prepayment on my stay to be safe? Hmm...
Dec 21, 2023, 12:45 pm
#953
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,692
If it were me, I'd definitely prepay.
Dec 22, 2023, 10:57 am
#954
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,377
I'm currently at the Hilton resort in Mauritius on an award stay. When we checked in I handed them my Aspire card for incidentals. They were unable to process it, however. Their card machine showed an error, "NOT ON CARD TABLE". We tried this several times, each of which resulted in the same error. I also called Amex to see if the problem was perhaps on their end. They found no block or other problem. I verified with the hotel that they do take Amex. The hotel said they would check with their card processor, but I'm not hopeful that they'll be able to fix whatever is wrong. I'm going to be rather upset if we don't get the proper point earning and resort credit for the stay. Does anyone have any suggesti
ns?
ns?
Dec 22, 2023, 11:49 am
#955
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,692
2 suggestions.
1. tell Amex about this, that you had a reasonable plan to use the resort credit at this resort and are unable to due to hotel's issue. Ask what they suggest.
2. use another card but ask if hotel's accounting department can change to Aspire afterwards (by entering the card #, not swiping).
Good luck.
1. tell Amex about this, that you had a reasonable plan to use the resort credit at this resort and are unable to due to hotel's issue. Ask what they suggest.
2. use another card but ask if hotel's accounting department can change to Aspire afterwards (by entering the card #, not swiping).
Good luck.
Dec 22, 2023, 1:11 pm
#956
Join Date: Feb 2012
Posts: 4,470
Once I tried to use a co-branded Amex Marriott card in Kosovo, where Amex was not accepted. The Marriott where I stayed automatically added points to my hotel account as compensation. If your Hilton hasn't done that, I would suggest that you ask for the same remedy -- have them issue the points you lost due to their payment terminal.
Dec 22, 2023, 1:15 pm
#957
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,815
Does the terminal have a contactless reader? Or did you try the mag swipe? Or can they enter the card number manually?
Dec 22, 2023, 11:12 pm
#958
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,377
tel is fine for now with no current card on file. I guess I should stop by the front desk to see what they have found.ETA: The hotel says that they opened a ticket with their processor and is waiting to hear back from them.
Last edited by Xyzzy; Dec 23, 2023 at 6:17 am
Dec 23, 2023, 6:06 am
#959
Join Date: Aug 2010
Location: JFK/LGA/EWR
Programs: IHG - Platinum; Hilton - Gold; Accor - Gold; Radisson - Gold; Hyatt - Globalist
Posts: 75
Hilton Rijeka Costabella (Croatia)
Hi board - spoke to Hilton Rijeka Costabella F.O. manager and they agreed to take a deposit for incidentals for my future stay (in Sept of 2024). The charge on Amex shows as "Front Office" (well, authorization), not anything related to Hilton. I hope this is not an issue....Has anyone had any experience with this? TiA!!
Dec 23, 2023, 7:49 am
#960
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
Hi board - spoke to Hilton Rijeka Costabella F.O. manager and they agreed to take a deposit for incidentals for my future stay (in Sept of 2024). The charge on Amex shows as "Front Office" (well, authorization), not anything related to Hilton. I hope this is not an issue....Has anyone had any experience with this? TiA!!