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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Feb 15, 20, 3:47 pm
  #946  
 
Join Date: Apr 2004
Location: Warren Buffet country
Programs: AA Life Plat 4mm, Hilton Diamond
Posts: 1,244
Originally Posted by MaxVO View Post
There's value in this card, but it's gotten greatly eroded. The airline "reimbursement" has become a dreaded chore with uncertain outcome. The resort credit is a tad easier, but still requires a long thread to get it right. The creeping enhancements are taking all the fun out of the experience.
In 2019 I was able to get $250 of AA flight change fees taken off
Last week I charged $118 (wife and I) to use the AC in SFO and LAX the same day, AX credit posted 3 days later.
kmandrew is offline  
Old Feb 15, 20, 5:41 pm
  #947  
 
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,889
Originally Posted by brentyb View Post
Planning a trip to Disney World, we are staying on site, but I was thinking of having dinner at Bull and Bear over at the Waldorf one night.

Anyone know if this would trigger the credit?
I have no idea what real-world experiences have been, but this was another area of the Ts&Cs I thought restrictive: "Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases."
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CCIE_Flyer is offline  
Old Feb 15, 20, 5:54 pm
  #948  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,933
Originally Posted by CCIE_Flyer View Post
I have no idea what real-world experiences have been, but this was another area of the Ts&Cs I thought restrictive: "Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases."
As with every other property, as has been said with real-world experiences, over dozens of posts in this very thread: it depends how the property's payment system is set up. If payments at the restaurant (or spa or gift shop or golf course) through their own credit card merchant account, not the hotels, Amex won't see it as a charge by the hotel. When you charge something to your room and to your folio that you settle at check out, the charge comes from your hotel. If you manage to pay at the front desk even without having a room, it won't make a difference and will be credited. Amex doesn't know the difference.
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Adam1222 is offline  
Old Feb 15, 20, 8:27 pm
  #949  
 
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,889
Originally Posted by Adam1222 View Post
As with every other property, as has been said with real-world experiences, over dozens of posts in this very thread: it depends how the property's payment system is set up.
I, admittedly, have not read this entire lengthy thread, so thank you for this clarification. I waited a bit to see if anyone knowledgeable would chime in before posting in response. Just hanging around this forum as I consider HH as my 2020 strategy vs. Marriott. I think instead of jumping straight in with this card I'll consider a status match instead and then think about the card later. Thanks again.
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Old Feb 15, 20, 9:05 pm
  #950  
 
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA Silver, AlaskaAir Gold, HHonors DIA, Accor Silver, Marriott Silver, IHG Plat, TK/UA/AA
Posts: 3,997
Originally Posted by kyushuman View Post
Bumping my question from yesterday: does anyone know if NOR1 upgrades are charged by the hotel, and therefore are eligible for the $250 resort credit?
While I guess these are charged by the hotel, I will never know since there were no paid upgrades available this holiday weekend. Hilton Caribe is totally sold out.
Also, some limitations with using the resort credit: There are around 10-15 F&B outlets in the hotel, but all but three are "third party" so the charges don't go thru Hilton. Also, the Spa is a 3rd Party. The on-site activites (snorkeling, helmet dives, etc) are 3rd party....
That said, it's a very nice place and I got a fantastic, newly renovated room (a few categories upgrade) as a Diamond (not a paid suite upgrade, but I doubt the views would have been this good!)
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Old Feb 15, 20, 9:26 pm
  #951  
 
Join Date: Oct 2018
Posts: 40
I looked through this thread a little but it's huge, so sorry in advance. I understand some hotels require a deposit that will trigger the credit. If I make a reservation at such a hotel, pay the deposit, receive the credit, and then maybe a month later cancel the reservation, will the credit be voided too? I know Chase issues their travel credit one time even if you get a refund. Has anyone done this?

We are staying in Hawaii in a couple months using points and plan on charging some meals to the room to use the credit, however I'd rather not be locked into paying stupid prices for food/souvenirs/etc but I fully understand that's one of the reasons they have a high annual fee and give you the credit: to force money into their ecosystem.
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Old Feb 16, 20, 7:40 am
  #952  
 
Join Date: Jul 2012
Location: STL
Programs: Hyatt Platinum, Hilton Gold
Posts: 513
I just returned from a stay at the El Conquistador in Tucson, Az and got the credit for eating dinner at the hote'ls restaurant which was charged to the room. This hotel is not listed as a Resort on the Hilton resort page but it is definitely a traditional resort.
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Old Feb 16, 20, 8:50 am
  #953  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,933
Originally Posted by doss1 View Post
I just returned from a stay at the El Conquistador in Tucson, Az and got the credit for eating dinner at the hote'ls restaurant which was charged to the room. This hotel is not listed as a Resort on the Hilton resort page but it is definitely a traditional resort.
It actually is listed. A known problem is that Hilton's filter by state doesn't work well. But if you look at all of the hotels:
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Adam1222 is offline  
Old Feb 17, 20, 3:12 am
  #954  
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AS MVP75K, Hilton Diamond, Marriott Titanium, IHG Spire
Posts: 2,174
I was thinking about how unfair the resort credit is and only resets when you signed up. So if I signed up in January I have the whole year to decide what I want to do with my resort credit.

But I got the aspire card in November so I only have 2 months out of the year to figure out what Iím doing with my resort credit and where to spend it. It seems like the fair thing to do would be to just have both the resort and airline credits reset in January.
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Old Feb 17, 20, 5:52 am
  #955  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,877
Originally Posted by NWplatinum View Post
I was thinking about how unfair the resort credit is and only resets when you signed up. So if I signed up in January I have the whole year to decide what I want to do with my resort credit.

But I got the aspire card in November so I only have 2 months out of the year to figure out what Iím doing with my resort credit and where to spend it. It seems like the fair thing to do would be to just have both the resort and airline credits reset in January.
What you're saying contradicts itself.

If the resort credit reset every Jan. 1, like you're proposing, then if you signed up in Nov. you would only have 2 months to use that year's credit, which is what you're saying is unfair.

In any event, the resort credit has always been tied to your account opening date, and everyone has a full 12 months to use it regardless of the account opening date. If you signed up in November you have until the following November to use that year's credit, a full 12 months. You have never had only 2 months to use it. Nothing unfair about it.

Welcome back.
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Old Feb 17, 20, 6:02 am
  #956  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,933
Originally Posted by JJeffrey View Post
What you're saying contradicts itself.

If the resort credit reset every Jan. 1, like you're proposing, then if you signed up in Nov. you would only have 2 months to use that year's credit, which is what you're saying is unfair.

In any event, the resort credit has always been tied to your account opening date, and everyone has a full 12 months to use it regardless of the account opening date. If you signed up in November you have until the following November to use that year's credit, a full 12 months. You have never had only 2 months to use it. Nothing unfair about it.

Welcome back.
+1

It always tickles me when people on this thread call the benefit, which is exactly what they signed up for, as "unfair" just because they would find it more advantageous to them if it was something else.

It is unfair that this card isn't free!!
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Old Feb 17, 20, 6:33 am
  #957  
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AS MVP75K, Hilton Diamond, Marriott Titanium, IHG Spire
Posts: 2,174
Originally Posted by Adam1222 View Post
+1

It always tickles me when people on this thread call the benefit, which is exactly what they signed up for, as "unfair" just because they would find it more advantageous to them if it was something else.

It is unfair that this card isn't free!!
I learned something today!
NWplatinum is offline  
Old Feb 17, 20, 8:26 pm
  #958  
 
Join Date: Feb 2018
Posts: 75
Waldorf Maldives

Hello just wondering the waldorf Maldives isnt on the official list but wondering if anyone have been able to credit this at all? Thanks
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Old Feb 18, 20, 4:33 am
  #959  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,877
Originally Posted by sambo150 View Post
Hello just wondering the waldorf Maldives isnt on the official list but wondering if anyone have been able to credit this at all? Thanks
Yes, take a look at post #519 in this thread, for example.
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Old Feb 18, 20, 10:55 pm
  #960  
 
Join Date: Aug 2002
Location: NYC
Programs: AA EXP, HH Diamond, Admirals Club, Priority Pass, Global Entry
Posts: 361
Elara Las Vegas?

Originally Posted by Tintin View Post
There were several reports in the past (about a year ago) that members didn't receive (or had very hard time) to receive the $250 Resort Credit for stays in HGV Elara at Las Vegas. Is there any update on this? Is stay in Elara still having issue to receive the credit?
Any feedback?
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