Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Jul 5, 19, 7:35 pm
  #931  
 
Join Date: May 2005
Location: Abidjan
Programs: OW Emerald - HH Diamond
Posts: 3,037
My Aspire credit - for a June 9 charge at the CR Maldives - posted today. So, about a month.
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Old Jul 6, 19, 11:47 am
  #932  
 
Join Date: Jun 2017
Programs: AA,UAL,BA,DL,SWA
Posts: 3
DP: My Aspire credit posted in ~4 days from WA Maui.
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Old Jul 6, 19, 12:10 pm
  #933  
A FlyerTalk Posting Legend
 
Join Date: Aug 2003
Programs: WN AL+/CP, IHG AMB/Plat, HH/Mar Gold, UA Dirt
Posts: 47,807
Originally Posted by worldtrav View Post
At the top of my Amex statement, along with one about the non lounge priority pass benefit going away. The exact statement says "Effective August 1, 2019, Advance Purchase/Non Refundable rates purchased on or after this date are no longer eligible for the $250 Resort Statement Credit. You can continue to receive the credit for other Hilton rates using your Card at eligible resorts".

I can't find anything about this "enhancement" on the AMEX website.
Non lounge PP is going away? I just signed up last week! I do have Chase Sapphire Reserve though, hopefully that still works.
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Old Jul 6, 19, 1:14 pm
  #934  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,463
Originally Posted by uastarflyer View Post


Non lounge PP is going away? I just signed up last week! I do have Chase Sapphire Reserve though, hopefully that still works.
This was well-covered before last week. It is for all Amex cards. See this thread from about 6 weeks ago

https://www.flyertalk.com/forum/american-express-membership-rewards/1971621-amex-usa-priority-pass-will-exclude-restaurants-august-2019-a.html

Last edited by Adam1222; Jul 6, 19 at 2:38 pm
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Old Jul 10, 19, 8:14 am
  #935  
 
Join Date: Feb 2014
Posts: 14
DP: Booked WA Orlando on July 5, posted on July 7, resort credit posted on July 9. All on the semi-flex rate.
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Old Jul 10, 19, 12:26 pm
  #936  
 
Join Date: Jul 2015
Posts: 241
I use the $250 credit to book room at Hilton Ha noi in Vietnam, and I need to call in because it not credit for me. After 8-10 weeks I call to speak with 3 different rep and they refuse to credit it to me since this property is not on the list??? anyone can advice me on this? thanks!
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Old Jul 10, 19, 1:11 pm
  #937  
 
Join Date: May 2005
Location: Abidjan
Programs: OW Emerald - HH Diamond
Posts: 3,037
Is it on the list?
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Old Jul 10, 19, 2:08 pm
  #938  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,463
Originally Posted by newdaybegin View Post
I use the $250 credit to book room at Hilton Ha noi in Vietnam, and I need to call in because it not credit for me. After 8-10 weeks I call to speak with 3 different rep and they refuse to credit it to me since this property is not on the list??? anyone can advice me on this? thanks!
It isn't on the list; and thus you cannot use the credit. It is not a resort.
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Old Jul 11, 19, 12:37 am
  #939  
 
Join Date: Feb 2016
Posts: 81
Originally Posted by NWplatinum View Post
Booked in Dubai at Hilton "The Walk" and my $220 in charges was completely taken care of a few days after check-in. I was also upgraded to a King Loft suite. Beautiful property, lovely staff, and actually looking forward to stopping off in Dubai again there. Love the Aspire card. I'd also note things like airport transportation were taken care of. ANYTHING put on your folio is taken care of up to the $250 credit which is nice because you can have charges picked up you wouldn't expect would be taken care of.
Did you book this through the Hilton website, or in person at the hotel?
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Old Jul 11, 19, 1:12 am
  #940  
 
Join Date: Sep 2012
Posts: 4,384
I booked an upcoming award stay on Conrad Bora Bora butnwill have charges for upgrade, dining and other things. Should I expect to get the $250 credit? Also, my wife has this card too and my plan is to charge $250-300 to her card and the rest to me. The stay is under my name.
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Old Jul 11, 19, 1:22 am
  #941  
 
Join Date: Feb 2016
Posts: 81
Hi guys,

Are rooms booked through the Hilton website also credited? I want to book the Hilton Dubai Jumeirah (part of the resorts list) for November. Right now there is a sale going on and I want to take advantage of it. So, if I book this prepaid non-refundable rate through the Hilton website, will I still get the resort credit? Or do I only get it if I get charged at the resort? If so, will it work if I book over the phone with the hotel instead? And, if my Aspire credit expires on Nov 15, will I get the credit even I make a purchase on that date? Thanks!
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Old Jul 11, 19, 1:51 am
  #942  
 
Join Date: Oct 2018
Posts: 10
DT Fallsview Resort Niagara Falls : Stayed on June 30/July 1, posted on July 3, automatically credited $250 on July 6
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Old Jul 11, 19, 7:21 am
  #943  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,463
As a reminder, before posting a question, there is a detailed wiki at the top of this thread which explicitly answers every question that has been asked in the past few days.
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Old Jul 16, 19, 6:57 pm
  #944  
 
Join Date: Jun 2016
Posts: 4
Someone should do a trial run regarding the drink and dine comment (no room)
health1au is offline  
Old Jul 16, 19, 8:29 pm
  #945  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,463
Originally Posted by health1au View Post
Someone should do a trial run regarding the drink and dine comment (no room)
I'm not sure what you're referring to. But as to whether eating and drinking at a property without staying triggers the credit, many have posted about it, and it depends on the property-- i.e., if the credit card is run through the hotels merchant account or if the restaurant has its own account.
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