Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Jun 30, 19, 9:07 pm
  #916  
 
Join Date: Nov 2018
Location: HNL
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Originally Posted by Beachchaser View Post
Sorry if this is a dumb question but for the resort credit is it based on the transaction date or post date? My anniversary date is 3/15, check in date 3/13 and check out date 3/18. Per amex my resort credit will restart on 3/15.
Post date and the hotels usually batch your card(request for charges to post) upon check out. Your post date should be after your 3/18 check out date.
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Old Jun 30, 19, 9:20 pm
  #917  
 
Join Date: Dec 2018
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Thanks for the confirmation, it always fun making sure the bill is not only correct at check out but also that its ends up posting correctly!
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Old Jul 1, 19, 11:52 am
  #918  
 
Join Date: May 2018
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Originally Posted by lucjos0224 View Post

2.) On the free weekend nights. I understand these can take about 8-12 weeks to be delivered after card sign up. I would like to lock down the space and am looking to use 3 of these (we are traveling with 2 other couples) to add a 6th night to a 5-night stay we have booked. Can I book these single nights using 95K points and then when the free nights show up call up, cancel the points reservation and re-book using the free weekend night. I believe Hilton re-releases the award space if you cancel?
You wont even have to cancel, they will apply the certificate and refund the points to your account for the night it replaces. I had it done recently. Just call in and it's a simple process
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Old Jul 1, 19, 2:08 pm
  #919  
 
Join Date: Sep 2010
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Originally Posted by Adam1222 View Post
You can't do a reward stay and get the $100 credit. It is a special revenue rate. It's possible that special rate is simply not available the days you want.
I tried booking two reward nights at Conrad Miami with $100 credit offer and today it worked. So I cancelled non reward reservation and got my points reinstated. HUCA only booking online.
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Old Jul 1, 19, 2:23 pm
  #920  
 
Join Date: Jul 2009
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Originally Posted by JetstreamJ View Post
I tried booking two reward nights at Conrad Miami with $100 credit offer and today it worked. So I cancelled non reward reservation and got my points reinstated. HUCA only booking online.
That doesn't make any sense on several levels.
Why would points be reinstated if you went from a cash booking to a points booking?
Moreover, are you sure you are talking about the correct $100 credit? Did you book through this link https://www.hiltonhonorsaspirecard.com/ If so, please come back after your stay and tell us that you received a $100 credit on a reward stay, as that would be new.
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Old Jul 1, 19, 3:12 pm
  #921  
 
Join Date: Sep 2010
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Originally Posted by JetstreamJ View Post

$100 HILTON ON-PROPERTY CREDITá

With your Hilton Honors American Express Aspire Card, book a 2 night minimum stay at HiltonHonors.com/aspirecard and get up to $100 in credits for qualifying charges at participating Waldorf Astoria Hotels & Resorts and Conrad Hotels & Resorts.á

I tried booking a two night reward stay at Conrad Miami using above link to obtain the $100 credit for food and beverage. It would not accept booking offer. I called and rep at H customer service tried also which was rejected for offer. How do you know if Conrad Miami is or is not participating?.



For clarification sake here is my original post on June 5. It was always going to be a rewards booking. It was booked on June 5 as a reward booking and $100 Aspire booking credit offer didn't take on line or calling rep. I will post after stay if I actually receive or don't get $100 credit after our stay.
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Old Jul 1, 19, 4:49 pm
  #922  
 
Join Date: Feb 2001
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Originally Posted by JetstreamJ View Post
For clarification sake here is my original post on June 5. It was always going to be a rewards booking. It was booked on June 5 as a reward booking and $100 Aspire booking credit offer didn't take on line or calling rep. I will post after stay if I actually receive or don't get $100 credit after our stay.
As mentioned above the $100 Conrad/WA Aspire property credit is by definition a specific paid rate. You cannot receive the $100 credit on an award booking.

When you go to the www.hiltonhonors.com/aspirecard site and verify your card number, it then takes you to the "normal" Hilton search site with the specific $100 credit rate code loaded in the search fields. It's certainly possible to then click the "Hilton Honors Points" box and book an award night, but you are then just booking a normal award night, not the $100 credit specific paid rate.
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Old Jul 2, 19, 9:48 am
  #923  
 
Join Date: Sep 2010
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Angry

Originally Posted by JJeffrey View Post
As mentioned above the $100 Conrad/WA Aspire property credit is by definition a specific paid rate. You cannot receive the $100 credit on an award booking.

When you go to the www.hiltonhonors.com/aspirecard site and verify your card number, it then takes you to the "normal" Hilton search site with the specific $100 credit rate code loaded in the search fields. It's certainly possible to then click the "Hilton Honors Points" box and book an award night, but you are then just booking a normal award night, not the $100 credit specific paid rate.

Well, it looks like I fell for a bait and switch.
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Old Jul 2, 19, 12:57 pm
  #924  
 
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Originally Posted by JetstreamJ View Post
Well, it looks like I fell for a bait and switch.
No bait. No switch.
The terms always were clear that this was a certain rate and not valid on award bookings.
Everyone told you that. The agent told you that. We told you that.
You chose not to believe what everyone was telling you and what the terms plainly state. You thought you somehow found a loophole. You were wrong.
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Old Jul 2, 19, 1:44 pm
  #925  
 
Join Date: May 2005
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Originally Posted by JetstreamJ View Post
Well, it looks like I fell for a bait and switch.
No, you failed to understand the T&Cs of the offer. This oneís on you.
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Old Jul 3, 19, 3:05 pm
  #926  
 
Join Date: May 2001
Posts: 4,264
I have a question about the recently changed rule concerning the $250 resort credit. As of August 1 it will only apply when booking non refundable rates. Does a point/cash stay still qualify for the credit?
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Old Jul 3, 19, 3:18 pm
  #927  
 
Join Date: Sep 2016
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where did u get that from
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Old Jul 3, 19, 3:35 pm
  #928  
 
Join Date: May 2001
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Originally Posted by bigbellymonkey View Post
where did u get that from
At the top of my Amex statement, along with one about the non lounge priority pass benefit going away. The exact statement says "Effective August 1, 2019, Advance Purchase/Non Refundable rates purchased on or after this date are no longer eligible for the $250 Resort Statement Credit. You can continue to receive the credit for other Hilton rates using your Card at eligible resorts".

I can't find anything about this "enhancement" on the AMEX website.
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Old Jul 3, 19, 3:38 pm
  #929  
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Originally Posted by worldtrav View Post
At the top of my Amex statement, along with one about the non lounge priority pass benefit going away. The exact statement says "Effective August 1, 2019, Advance Purchase/Non Refundable rates purchased on or after this date are no longer eligible for the $250 Resort Statement Credit. You can continue to receive the credit for other Hilton rates using your Card at eligible resorts".

I can't find anything about this "enhancement" on the AMEX website.
Right, so it applies to (just about) everything except the Advance Purchase/non-refundable rates. All the rest are (still) good.

Cheers.
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Old Jul 5, 19, 4:49 pm
  #930  
 
Join Date: Feb 2011
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Originally Posted by vandesa View Post
I have heard that some peoples credits posting take longer, but others seems to within a day a 2. Not sure why? If your Maldives posts that would likely chew up your entire credit I image. As nothing Cheap about the Maldives, but I did love Rangali. If you get a credit for Fiji, please post. That is some trip you are taking Maldives, Fiji then Hawaii. Wow.
Fiji did get Aspire credit nearly immediately, as did Grand Wailea. Conrad came back 3 weeks later and credited too. Chalking that up to I switched products from Ascend to Aspire shortly before using it in the Maldives. Enjoy Fiji!
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