Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Jun 8, 19, 6:41 pm
  #871  
 
Join Date: Feb 2016
Posts: 6
New rule?

What are the new rules you are referring to?
Caroline Clark is offline  
Old Jun 8, 19, 6:49 pm
  #872  
 
Join Date: Mar 2004
Location: Southern California
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Originally Posted by Caroline Clark View Post
What are the new rules you are referring to?
see post 849, plus messages after...
gvaughn is offline  
Old Jun 9, 19, 10:39 pm
  #873  
 
Join Date: Sep 2018
Posts: 135
Originally Posted by Caroline Clark View Post
Has anyone tried and verified that if staying at the Ocean Tower in Waikoloa counts toward part of the Hilton aspire $250 yearly resort credit options? I know the main Waikoloa village does. Thank you in advance
Stayed at the Ocean Tower in February and credit posted automatically. As far as I can tell, the entire resort complex share one front desk and should be billed the same way and my statement just says Hilton Waikoloa.
ezak is offline  
Old Jun 10, 19, 9:00 pm
  #874  
 
Join Date: Mar 2003
Location: The Dakotas
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Will be going to the Big Island next week and staying in a condo. I still have the $250 Hilton resort credit to use and don't have a resort stay planned prior to it concluding. I am thinking of having a nice dinner or perhaps spa treatment at the Hilton Waikoloa although I would not be an overnight guest there. However I would hate to make these charges and have them be ineligible for the statement credit. Does anyone have any experience with having done this successfully?
Redeemed is offline  
Old Jun 11, 19, 11:12 am
  #875  
 
Join Date: Jun 2019
Location: Phoenix, AZ
Programs: Hilton Honors Diamond, AAdvantage Gold, Southwest A-List Preferred
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Paid Honors Discount rate for Grand Wailea on a four night (10/23-10/27) booking on 5/26. Deposit of $990 for the stay required for that property, apparently? Payment ($990) posted on 6/6, Resort Credit reimbursement posted 6/10.

Was hoping to apply the $250 Resort Credit on my paid stay at Hilton Surfer's Paradise in August, but this was a pleasant surprise I guess. Coupled with the current Waldorf-Astoria Amex offer ($100 back when you spend $500), I just saved $350 and am absolutely loving the Amex ecosystem/benefits.
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Old Jun 11, 19, 6:05 pm
  #876  
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Originally Posted by Redeemed View Post
Will be going to the Big Island next week and staying in a condo. I still have the $250 Hilton resort credit to use and don't have a resort stay planned prior to it concluding. I am thinking of having a nice dinner or perhaps spa treatment at the Hilton Waikoloa although I would not be an overnight guest there. However I would hate to make these charges and have them be ineligible for the statement credit. Does anyone have any experience with having done this successfully?
In general, it works if it's billed directly by the hotel. So people have gotten something similar to that to work at other hotels.

And you might have trouble finding datapoints on a specific property being used this way before next week. For example, people have gotten it for ancillary purchases on awards stays at other properties. So Amex doesn't tend to know or care whether it's a room booking or not, just that it's something billed to one of the resorts on the list and paid for in person while there.

How long are you going to be there? The "safe' way would be to do a small-amount "test" (say, get a coffee or whatever at the restaurant), and see if that works, before doing a larger amount. But that may require waiting a few days perhaps between the "test" case and the "real" case, and so you have to be in the area long enough to do both.
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Old Jun 12, 19, 9:27 am
  #877  
 
Join Date: Mar 2003
Location: The Dakotas
Posts: 573
That sounds like a good plan. I will be there 6 nights so maybe I’ll try that the first night and if it works splurge on lunch the day I leave.
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Old Jun 12, 19, 11:52 am
  #878  
 
Join Date: May 2005
Location: Abidjan
Programs: OW Emerald - HH Diamond
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Good to see this update. It's been almost a week for me and no credit (also CR Maldives). Will wait another week or so.

Originally Posted by JRV62 View Post
Just a DP, when my credit did not appear from our stay at the Conrad Maldives after 1 week, I called in,they told me to call back after another week and if it hadn't been credited by then they would manually do the credit. Sure enough called 1 week later and they credited both mine and my wifes account.
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Old Jun 12, 19, 4:02 pm
  #879  
 
Join Date: Jul 2013
Posts: 1,872
looks like the cheapest at $200 but with tax and resort fee, it comes to $254. That will cover my free night with the aspire resort credit right? Will pay $4 and plus the $31 parking fee for one night?

I have 6 nights already booked on points at a homewood suites in San diego and maybe I can call and cancel one night from this and stay a night at the Hilton Lo Jolla to use the $250 credit for one night stay? Going there for a week. Would be nice if I can go use the $250 credit for a meal at any of the resort list for a meal or giftcard purchase. Thanks for your advice

Last edited by Blueskyheaven; Jun 12, 19 at 4:11 pm
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Old Jun 12, 19, 4:40 pm
  #880  
 
Join Date: Mar 2009
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Originally Posted by Blueskyheaven View Post
looks like the cheapest at $200 but with tax and resort fee, it comes to $254. That will cover my free night with the aspire resort credit right? Will pay $4 and plus the $31 parking fee for one night?

I have 6 nights already booked on points at a homewood suites in San diego and maybe I can call and cancel one night from this and stay a night at the Hilton Lo Jolla to use the $250 credit for one night stay? Going there for a week. Would be nice if I can go use the $250 credit for a meal at any of the resort list for a meal or giftcard purchase. Thanks for your advice


Is the $200 rate advance purchase or pay at the hotel? You need a "pay at the hotel" rate to get the Aspire resort credit.

It is unlikely that you will be able to cancel one night from an existing reservation. You can try by calling the hotel. It is more likely that you will need to cancel the existing six night reservation and book a new five night reservation. If you have sufficient points in your account, book the new one first, then cancel the existing one. Do not assume that you will be able to cancel the existing reservation then immediately book a new one. You may find that award rooms are not available or are more costly in points than you expect.
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Old Jun 12, 19, 4:49 pm
  #881  
 
Join Date: Mar 2004
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Originally Posted by jbeckett View Post
It is unlikely that you will be able to cancel one night from an existing reservation. You can try by calling the hotel. It is more likely that you will need to cancel the existing six night reservation and book a new five night reservation. If you have sufficient points in your account, book the new one first, then cancel the existing one. Do not assume that you will be able to cancel the existing reservation then immediately book a new one. You may find that award rooms are not available or are more costly in points than you expect.
I learned my lesson on this. I was unable to cancel part of a six night reservation. I had a 6 night premium award booking. I was able to re-book 5 nights (in a row) as a standard award booking, but not the 6th night (any type of booking - it was sold out). I finally gave up and had to drop my 5 day standard booking because I couldnít re-book the 6th night. I consider it a loss of over 800K points (due to difference in point costs).

My lesson learned: book individual nights if there is a possibility you need to cancel some of the nights, but keep others...
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Old Jun 12, 19, 6:32 pm
  #882  
 
Join Date: Jul 2013
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What you mean " Is the $200 rate advance purchase or pay at the hotel? You need a "pay at the hotel" rate to get the Aspire resort credit. "?
Booking on hilton website won't work?
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Old Jun 12, 19, 6:52 pm
  #883  
 
Join Date: Mar 2009
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Originally Posted by Blueskyheaven View Post
What you mean " Is the $200 rate advance purchase or pay at the hotel? You need a "pay at the hotel" rate to get the Aspire resort credit. "?
Booking on hilton website won't work?
No, it will not. Advance purchase rates for U.S. resorts are centrally billed by Hilton, and American Express will not see this as an eligible resort expenditure.
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Old Jun 12, 19, 9:48 pm
  #884  
 
Join Date: Jul 2013
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Originally Posted by jbeckett View Post
No, it will not. Advance purchase rates for U.S. resorts are centrally billed by Hilton, and American Express will not see this as an eligible resort expenditure.
So how do I book this to get the credit then? just don't book online on hilton.com? Show up at the hotel in the resort list and book with the front desk rep? That's the only way?

My original question was the followinglooks like the cheapest at $200 but with tax and resort fee, it comes to $254. That will cover my free night with the aspire resort credit right? Will pay $4 and plus the $31 parking fee for one night?

I have 6 nights already booked on points at a homewood suites in San diego and maybe I can call and cancel one night from this and stay a night at the Hilton Lo Jolla to use the $250 credit for one night stay? Going there for a week. Would be nice if I can go use the $250 credit for a meal at any of the resort list for a meal or giftcard purchase. Thanks for your advice
Blueskyheaven is offline  
Old Jun 13, 19, 4:33 am
  #885  
 
Join Date: Oct 2009
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Disregard.
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