Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Jun 4, 19, 11:59 am
  #856  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, Marriott LT Titanium Elite, Hilton ♢, IHG Plat, Radisson Gold, Hertz PC
Posts: 4,403
Originally Posted by Ord Liza View Post
AA gift cards haven't been coded to be credited since, if I recall, February 2019. See the thread in the Amex forum.

Advance purchase rates outside of the U.S. have worked fine but apparently won't after July. The problem was with advance purchase reservations in the U.S, because they were processed through a central billing system, not by the individual hotels. I wonder what happens to the semi-flex rates where you have up to 3 days before arrival to cancel?
Feb makes sense, since I got credits in Jan 2019.

So what are we left with for the airline credits? Do any GCs with any airline work? Or do we really have to redeem for seat upgrades, food, movies, etc?
TravelinSperry is offline  
Old Jun 4, 19, 12:13 pm
  #857  
 
Join Date: Mar 2009
Programs: HH Diamond
Posts: 2,331
Originally Posted by TravelinSperry View Post
Feb makes sense, since I got credits in Jan 2019.

So what are we left with for the airline credits? Do any GCs with any airline work? Or do we really have to redeem for seat upgrades, food, movies, etc?
Have a look at the various threads in the American Express forum
https://www.flyertalk.com/forum/amer...p-rewards-410/

There is a thread for each airline. Last time I looked a few months ago, Southwest and Delta were still working for gift cards.
Airline fee $250/$200/$100 reimbursement reports: DL only
https://www.flyertalk.com/forum/amer...west-only.html
jbeckett is offline  
Old Jun 4, 19, 3:30 pm
  #858  
 
Join Date: May 2009
Programs: AA LTPlat; UA Plat; MR LTT; HH Diamond
Posts: 1,059
Originally Posted by jbeckett View Post
I can't see how Amex would know whether a charge from a resort outside of the U.S. was for an advance purchase rate or not. Amex has no insight into the Hilton reservation.

I suspect that there is no actual change in how the resort credit works, and it is just a rewording of the terms and conditions so that it is clear that advance purchase charges for hotels in the U.S. will not receive the credit.
I hope so.
Ord Liza is online now  
Old Jun 4, 19, 4:21 pm
  #859  
 
Join Date: Feb 2012
Posts: 1,919
Is it possible to likewise collect the Resort Credit through buying Hilton GC's? If a resort sells GC's at the front desk and one buys them w/o staying there, would that purchase still trigger the credit?
MaxVO is offline  
Old Jun 4, 19, 6:05 pm
  #860  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,469
Originally Posted by MaxVO View Post
Is it possible to likewise collect the Resort Credit through buying Hilton GC's? If a resort sells GC's at the front desk and one buys them w/o staying there, would that purchase still trigger the credit?
You can search this thread for "gift cards" or "gift certificate"
Adam1222 is offline  
Old Jun 5, 19, 5:40 am
  #861  
 
Join Date: Apr 2014
Location: Omaha Nebraska
Programs: United, delta, AA, Alaskan, Frontier, Hilton Gold, Hyatt, Chase Sapphire
Posts: 188
Have a points stay at the Grand Wailea in Maui in December but my resort credit expires at the end of October. Any way of using the credit?
shanna135 is offline  
Old Jun 5, 19, 6:46 am
  #862  
 
Join Date: Sep 2010
Programs: Marriott Silver Elite, SPG,Alaska,SWA,Delta
Posts: 35

$100 HILTON ON-PROPERTY CREDIT‡

With your Hilton Honors American Express Aspire Card, book a 2 night minimum stay at HiltonHonors.com/aspirecard and get up to $100 in credits for qualifying charges at participating Waldorf Astoria Hotels & Resorts and Conrad Hotels & Resorts.‡

I tried booking a two night reward stay at Conrad Miami using above link to obtain the $100 credit for food and beverage. It would not accept booking offer. I called and rep at H customer service tried also which was rejected for offer. How do you know if Conrad Miami is or is not participating?.
JetstreamJ is offline  
Old Jun 5, 19, 7:13 am
  #863  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,469
Originally Posted by JetstreamJ View Post

$100 HILTON ON-PROPERTY CREDITá

With your Hilton Honors American Express Aspire Card, book a 2 night minimum stay at HiltonHonors.com/aspirecard and get up to $100 in credits for qualifying charges at participating Waldorf Astoria Hotels & Resorts and Conrad Hotels & Resorts.á

I tried booking a two night reward stay at Conrad Miami using above link to obtain the $100 credit for food and beverage. It would not accept booking offer. I called and rep at H customer service tried also which was rejected for offer. How do you know if Conrad Miami is or is not participating?.
You can't do a reward stay and get the $100 credit. It is a special revenue rate. It's possible that special rate is simply not available the days you want.
Adam1222 is offline  
Old Jun 6, 19, 12:47 am
  #864  
 
Join Date: Nov 2018
Location: HNL
Posts: 7
Originally Posted by jhangilp View Post
I live right next to an eligible resort property and they sell gift cards for that specific resort, I am wondering if I can just buy those gift cards without actually staying and have the resort credit trigger. I am thinking yes as long as the charge goes through the resort itself. Does anyone have any experience with this or thoughts?
I didn't see a report back to see if this worked, could you let us know please?
jamiemp54 is offline  
Old Jun 8, 19, 11:17 am
  #865  
 
Join Date: Feb 2016
Posts: 6
Ocean tower

Has anyone tried and verified that if staying at the Ocean Tower in Waikoloa counts toward part of the Hilton aspire $250 yearly resort credit options? I know the main Waikoloa village does. Thank you in advance

Last edited by Caroline Clark; Jun 8, 19 at 11:22 am Reason: Edit
Caroline Clark is offline  
Old Jun 8, 19, 11:19 am
  #866  
 
Join Date: Mar 2004
Location: Southern California
Posts: 476
Was told by Amex that in October, $250 credit won't count for resorts, only Hilton hotels. She couldn't explain what that change really meant.
gvaughn is offline  
Old Jun 8, 19, 11:25 am
  #867  
 
Join Date: Feb 2016
Posts: 6
Reply

gvaughn Iím not sure that makes sense. It only works for resorts listed on the Amex site. I am trying to figure out if ocean towers officially counts for Amex as part of the Waikoloa village resorts and thus for credit. I know it is in its name, but was wondering if anyone had any first hand experience.
Caroline Clark is offline  
Old Jun 8, 19, 11:33 am
  #868  
 
Join Date: Sep 2012
Posts: 4,384
Why wouldnít the $250 resort credit work on resorts? My late April stay in Hawaiian Village Waikiki got the $250 resort credit as well as the $200 Hawaiian property credit.
DaveInLA is offline  
Old Jun 8, 19, 3:28 pm
  #869  
 
Join Date: Mar 2004
Location: Southern California
Posts: 476
Originally Posted by DaveInLA View Post
Why wouldnít the $250 resort credit work on resorts? My late April stay in Hawaiian Village Waikiki got the $250 resort credit as well as the $200 Hawaiian property credit.
Was offered the upgrade to Aspire yesterday, when called into Amex. Was told by CSR that beginning 10/2019 it will change. But she could not explain what was really changing. Said will be for Hilton hotels, but not resorts.
gvaughn is offline  
Old Jun 8, 19, 6:13 pm
  #870  
 
Join Date: Dec 2009
Programs: SPG Plat
Posts: 437
Originally Posted by gvaughn View Post


Was offered the upgrade to Aspire yesterday, when called into Amex. Was told by CSR that beginning 10/2019 it will change. But she could not explain what was really changing. Said will be for Hilton hotels, but not resorts.
I think the rep was confused by the rule change, lets see if others confirm..
silverforumsurf is offline  

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