Hilton Amex Aspire $250 Resort Credit

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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old May 27, 19, 8:03 am
  #841  
 
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Originally Posted by joer1212 View Post
In 2012, I had the Hilton HHonors American Express card. I now want to apply for the Hilton Honors American Express Ascend card.
Are these 2 cards considered different products for the purposes of receiving the welcome bonus?
This thread is about the Aspire card resort credit. I'd recommend searching and/or asking over in the Amex forum or in the dedicated threads here on the Ascend/Aspire.

American Express Announces Two New Hilton Credit Cards

https://www.flyertalk.com/forum/hilt...d-surpass.html
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Old May 27, 19, 9:30 am
  #842  
 
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Originally Posted by JJeffrey View Post
This thread is about the Aspire card resort credit. I'd recommend searching and/or asking over in the Amex forum or in the dedicated threads here on the Ascend/Aspire.

American Express Announces Two New Hilton Credit Cards

https://www.flyertalk.com/forum/hilt...d-surpass.html
"page not found"
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Old May 27, 19, 9:40 am
  #843  
 
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Originally Posted by joer1212 View Post
In 2012, I had the Hilton HHonors American Express card. I now want to apply for the Hilton Honors American Express Ascend card.
Are these 2 cards considered different products for the purposes of receiving the welcome bonus?
Yes.
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Old May 27, 19, 10:46 am
  #844  
 
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Originally Posted by dc10forlife View Post
Did you pre-pay for the entire stay or just a portion (e.g., more than $250)?
Just $250. Will pay the balance at checkout. It was not a pre-paid rate. As I said, I did it to trigger the $50 Amex credit before May 30 because the stay starts May 31 but I didnít want to do it through Hilton and lose the resort credit.
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Old May 27, 19, 8:31 pm
  #845  
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Originally Posted by joer1212 View Post
In 2012, I had the Hilton HHonors American Express card. I now want to apply for the Hilton Honors American Express Ascend card.
Are these 2 cards considered different products for the purposes of receiving the welcome bonus?
As long as you never had a Surpass card, since the terms say:

"Welcome offer not available to applicants who have or have had this Card or the Hilton Honors Surpass Card. We may also consider the number of American Express Cards you have opened and closed as well as other factors in making a decision on your welcome offer eligibility."

Last edited by sdsearch; May 27, 19 at 8:36 pm
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Old May 27, 19, 8:39 pm
  #846  
 
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Originally Posted by joer1212 View Post
"page not found"
Links work fine for me.
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Old Jun 3, 19, 9:31 am
  #847  
 
Join Date: Sep 2012
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I know the $250 credit is renewed every cardmember year, but in this case, what exactly is the cardmember year?

My wife applied for Surpass a few years ago on 5/31. After a year, she downgraded to free Hilton card. On 12/2/18, she upgraded to Aspire and was charged 5 months of the annual fee January 2019. So does the $250 renew on 5/31? 12/2? Or the date in January she was charged the annual fee? She used her credit late April to early May.
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Old Jun 3, 19, 9:19 pm
  #848  
 
Join Date: Jan 2017
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I booked a Honor Discount rate for Las Vegas ELARA hotel for Dec. My anniversary date is Oct 2019, But now this hotel charge me the full price for deposit, posted on May 30th. So, when I check in in Dec, if they dont refund my deposit and refuse to re-charge me, then that means I wont get the $250 resort credit.

I remembered last year, I booked the hotel/resort in Niagara Fall Double Tree, they didnt charge deposit and they charge me when I check out.

Is the rule changed?
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Old Jun 3, 19, 10:23 pm
  #849  
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Change To Resort Credit On Aspire (DoC)


Summary: Advance purchase reservations will no longer count for resort credit effective August 1.
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Old Jun 4, 19, 4:35 am
  #850  
 
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Originally Posted by toni8284 View Post
I booked a Honor Discount rate for Las Vegas ELARA hotel for Dec. My anniversary date is Oct 2019, But now this hotel charge me the full price for deposit, posted on May 30th. So, when I check in in Dec, if they dont refund my deposit and refuse to re-charge me, then that means I wont get the $250 resort credit.

I remembered last year, I booked the hotel/resort in Niagara Fall Double Tree, they didnt charge deposit and they charge me when I check out.

Is the rule changed?
These are two different hotels with different rates and different "rules".
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Old Jun 4, 19, 8:15 am
  #851  
 
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Originally Posted by sdsearch View Post

Change To Resort Credit On Aspire (DoC)


Summary: Advance purchase reservations will no longer count for resort credit effective August 1.
That is unfortunate. The combination of this and the AA gift cards no longer working may tank the card for me.
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Old Jun 4, 19, 9:43 am
  #852  
 
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Originally Posted by Ord Liza View Post
That is unfortunate. The combination of this and the AA gift cards no longer working may tank the card for me.
When did the AA gift cards stop working? They worked for me earlier in 2019.

As for the advance purchase issue - that never worked anyway. They are just codifying it. That is, the charge always had to come from the hotel and advance purchase didn't (at least that's what the bloggers are reporting).
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Old Jun 4, 19, 10:41 am
  #853  
 
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Originally Posted by TravelinSperry View Post
When did the AA gift cards stop working? They worked for me earlier in 2019.

As for the advance purchase issue - that never worked anyway. They are just codifying it. That is, the charge always had to come from the hotel and advance purchase didn't (at least that's what the bloggers are reporting).
AA gift cards haven't been coded to be credited since, if I recall, February 2019. See the thread in the Amex forum.

Advance purchase rates outside of the U.S. have worked fine but apparently won't after July. The problem was with advance purchase reservations in the U.S, because they were processed through a central billing system, not by the individual hotels. I wonder what happens to the semi-flex rates where you have up to 3 days before arrival to cancel?
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Old Jun 4, 19, 11:07 am
  #854  
 
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Originally Posted by Ord Liza View Post
Advance purchase rates outside of the U.S. have worked fine but apparently won't after July. The problem was with advance purchase reservations in the U.S, because they were processed through a central billing system, not by the individual hotels. I wonder what happens to the semi-flex rates where you have up to 3 days before arrival to cancel?
I can't see how Amex would know whether a charge from a resort outside of the U.S. was for an advance purchase rate or not. Amex has no insight into the Hilton reservation.

I suspect that there is no actual change in how the resort credit works, and it is just a rewording of the terms and conditions so that it is clear that advance purchase charges for hotels in the U.S. will not receive the credit.
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Old Jun 4, 19, 11:21 am
  #855  
 
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Originally Posted by jbeckett View Post
I suspect that there is no actual change in how the resort credit works, and it is just a rewording of the terms and conditions so that it is clear that advance purchase charges for hotels in the U.S. will not receive the credit.
Exactly what I thinking as well.
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