Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old May 19, 19, 1:59 pm
  #826  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,462
Originally Posted by shanna135 View Post
Looking at a 2 night stay in October. Want to use 250 resort fee credit and or Hilton points for one night. Then one night in a Ceasars property to use my Total reward benefits. Thanks for any ideas.
What kind of "ideas"? Did you look at the rates of Hilton resorts in Las Vegas?
Adam1222 is offline  
Old May 22, 19, 3:25 pm
  #827  
 
Join Date: Jul 2013
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Just to add another data point:

I paid for the Hilton Malta, advanced booking paid in full, and did not receive the credit. It has now been 5 weeks, so I think I need to wait the full 12 weeks and request it then.

On a side note, this booking also did not earn the full 14x points for Hilton spend. I only got 3x. AMEX chat agent said that it is not a Hilton Hotel & Resort. Called in, and got a request for the points to post to my account.

Maybe it is just something with the way this hotel codes things. Seems odd it is both points and credits not working for me.

Hilton Whistler worked last year when i did it, no problem.
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Old May 22, 19, 4:02 pm
  #828  
 
Join Date: Nov 2018
Location: US
Posts: 17
Originally Posted by AJCU View Post
Just to add another data point:

I paid for the Hilton Malta, advanced booking paid in full, and did not receive the credit. It has now been 5 weeks, so I think I need to wait the full 12 weeks and request it then.

On a side note, this booking also did not earn the full 14x points for Hilton spend. I only got 3x. AMEX chat agent said that it is not a Hilton Hotel & Resort. Called in, and got a request for the points to post to my account.

Maybe it is just something with the way this hotel codes things. Seems odd it is both points and credits not working for me.

Hilton Whistler worked last year when i did it, no problem.
You mean $250 resort credit? If you prepaid the hotel in advance, $250 resort credit does not apply. See terms & conditions again. Only the items you post pay at check out (including all room charges, daily room rates) qualify for $250 resort credit.

Last edited by paulzone2k; May 22, 19 at 4:19 pm Reason: error
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Old May 22, 19, 4:11 pm
  #829  
 
Join Date: Jan 2008
Posts: 1,483
Prepaid for Hilton resort hotels works for the $250 credit.
Maybe it doesnt work for all hotels in the resorts category
HawaiiO is online now  
Old May 22, 19, 7:29 pm
  #830  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,462
Originally Posted by HawaiiO View Post
Prepaid for Hilton resort hotels works for the $250 credit.
Maybe it doesnt work for all hotels in the resorts category
As has been discussed in a couple dozen posts:
It does not work for US properties, since the payment is posted by Hilton central reservations, not the property. At foreign properties, the individual resort posts the purchase.
Adam1222 is offline  
Old May 22, 19, 9:10 pm
  #831  
 
Join Date: Dec 2012
Location: YVR, HNL
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Originally Posted by Adam1222 View Post
As has been discussed in a couple dozen posts:
It does not work for US properties, since the payment is posted by Hilton central reservations, not the property. At foreign properties, the individual resort posts the purchase.
I just did a prepayment for a US hotel directly with the hotel - mainly to trigger the Amex Sync credit - but it is also a resort on the list. The hotel’s in-house reservations sent me a link directly and it seems to be processed by them (the actual property) although so far, it is only showing as Hilton Hotels and Resorts and not the name of the actual hotel. Fingers crossed it works for the resort credit as well. I wish there was some way to tell other than waiting for the credit to post.
Finkface is online now  
Old May 23, 19, 4:37 am
  #832  
 
Join Date: Feb 2001
Location: RDU <|> MMX
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Posts: 6,023
Originally Posted by Finkface View Post
I just did a prepayment for a US hotel directly with the hotel - mainly to trigger the Amex Sync credit - but it is also a resort on the list. The hotelís in-house reservations sent me a link directly and it seems to be processed by them (the actual property) although so far, it is only showing as Hilton Hotels and Resorts and not the name of the actual hotel. Fingers crossed it works for the resort credit as well. I wish there was some way to tell other than waiting for the credit to post.
A prepayment by the hotel directly is different than an advance purchase rate billed by Hilton corporate. How long has it been since the charge actually posted? Give it at least 3 or 4 days from the date the charge posts before starting to worry.
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Old May 23, 19, 12:33 pm
  #833  
 
Join Date: Dec 2012
Location: YVR, HNL
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Originally Posted by JJeffrey View Post
A prepayment by the hotel directly is different than an advance purchase rate billed by Hilton corporate. How long has it been since the charge actually posted? Give it at least 3 or 4 days from the date the charge posts before starting to worry.
The charge posted May 21 (the Amex Sync credit also posted immediately). On my account summary page, it just says Hilton Hotels and Resorts but when I click on the actual charge, it says “Will appear on your Jun 9 statement as HILTON (ACTUAL HOTEL NAME)”. I will report back if/when the resort credit posts.

The funny thing is that the name of the hotel shown in the detail on the Sync credit differs from the name of the hotel shown in the detail of the charge. It is definitely the same hotel but the name is shown quite differently. If I didn’t know this hotel well and why the name appears as it does in both cases, I would never think they were the same.
Finkface is online now  
Old May 23, 19, 7:04 pm
  #834  
 
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,124
has anyone gotten the $250 credit when staying at Hilton Fiji Beach Resort and spa?
MNSWEEps is offline  
Old May 24, 19, 5:47 pm
  #835  
 
Join Date: Dec 2013
Location: Hong Kong
Programs: CX D, AF P, UA G, Hilton D, Marriott Plat, IHG Plat, National Exec
Posts: 71
Charges posted from Conrad Maldives on April 23rd and still no credit issued. Contacted customer service through their online chat and they just said to wait 8-12 weeks.

My anniversary date is April 12th (assuming my anniversary date is the same date as when my renewal fee was posted). In March, I contacted the Conrad Maldives to have them do an advance payment of $250 and the credit posted within 48 hours.
hew204 is offline  
Old May 25, 19, 3:59 pm
  #836  
 
Join Date: Aug 2004
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Originally Posted by hew204 View Post
My anniversary date is April 12th (assuming my anniversary date is the same date as when my renewal fee was posted).
That is not necessarily a valid assumption. In my case, my anniversary date is 19th April and my annual fee is charged on 9th May.

In https://www.flyertalk.com/forum/31048962-post784.html, I described how my resort credit reset before my annual fee was charged.
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Old May 26, 19, 10:43 am
  #837  
 
Join Date: Dec 2012
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Originally Posted by Finkface View Post
I just did a prepayment for a US hotel directly with the hotel - mainly to trigger the Amex Sync credit - but it is also a resort on the list. The hotelís in-house reservations sent me a link directly and it seems to be processed by them (the actual property) although so far, it is only showing as Hilton Hotels and Resorts and not the name of the actual hotel. Fingers crossed it works for the resort credit as well. I wish there was some way to tell other than waiting for the credit to post.
Just to close the loop, the resort credit posted today. The stay has not happened yet but the direct prepayment did the trick.
Finkface is online now  
Old May 26, 19, 9:50 pm
  #838  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTG, Hilton Diamond
Posts: 6,924
We are looking to head to Niseko next March. Just got thr Ascend earlier this year and want to confirm I could do the following:

Night 1 (free weekend night cert)
Night 2&3 ($170/night -- prepay will get $250 credit for 2019 resort credit)
Night 4&5 ($190/night for refundable rate will get another $250 against this when swiped in 2020)
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Old May 27, 19, 7:29 am
  #839  
 
Join Date: Jun 2002
Posts: 203
Originally Posted by Finkface View Post
Just to close the loop, the resort credit posted today. The stay has not happened yet but the direct prepayment did the trick.
Did you pre-pay for the entire stay or just a portion (e.g., more than $250)?
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Old May 27, 19, 7:50 am
  #840  
 
Join Date: Apr 2011
Posts: 1,118
In 2012, I had the Hilton HHonors American Express card. I now want to apply for the Hilton Honors American Express Ascend card.
Are these 2 cards considered different products for the purposes of receiving the welcome bonus?
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