Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old May 10, 19, 12:57 pm
  #811  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
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Originally Posted by saFlyTalk View Post
Is it possible to book a room for a family member on my Aspire card and get the $250 credit, even if I'm not staying at the hotel?
if you are booking an international hotel with an advance purchase rate, yes.
If not, most hotels will only charge a card if they see the card and the cardholder is present. You can see if they will accept an authorization of some sort, but this has nothing to do with the Aspire credit, just using someone else's credit card.
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Old May 10, 19, 1:05 pm
  #812  
 
Join Date: May 2009
Location: EUG
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Posts: 5,102
I booked a resort with a refundable deposit. The deposit was charged right away, and the resort credit was taken off (Part, the deposit was less than $250).

I have now cancelled the hotel. Will Amex take back the resort credit? (I think they should, since I'm not going). But I want to know about the resort credit going forward, since we are staying at another resort later this year. Say the deposit/credit was $50. If they take it back will that go back so I still have the full $250 to use? Or if they don't take it back, does that mean I still have $200 credit available at the future resort?
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Old May 10, 19, 1:44 pm
  #813  
 
Join Date: Oct 2009
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Originally Posted by Eujeanie View Post
I booked a resort with a refundable deposit. The deposit was charged right away, and the resort credit was taken off (Part, the deposit was less than $250).

I have now cancelled the hotel. Will Amex take back the resort credit? (I think they should, since I'm not going). But I want to know about the resort credit going forward, since we are staying at another resort later this year. Say the deposit/credit was $50. If they take it back will that go back so I still have the full $250 to use? Or if they don't take it back, does that mean I still have $200 credit available at the future resort?
Instead of constantly dealing with hypotheticals and non-issues why not just wait and see what happens? If you don't receive the full resort credit contact Amex and explain the situation.
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Old May 10, 19, 3:51 pm
  #814  
 
Join Date: May 2009
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Originally Posted by BrlDsguise View Post
Instead of constantly dealing with hypotheticals and non-issues why not just wait and see what happens? If you don't receive the full resort credit contact Amex and explain the situation.
Really? No one else has ever, ever asked if anyone was in a similar situation and what happened?
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Old May 13, 19, 11:20 am
  #815  
 
Join Date: May 2013
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Originally Posted by Wiclow61 View Post
Don't know if you guys want DPs, but I booked one night at the Hilton Waikoloa Village through priceline, completed the stay last week and charged room to Aspire. $250 and $50 reimbursed the day (today) after the charge posted on 5/6/2019.
How was the stay? Going there later this year so wanted to know some recent reviews.
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Old May 14, 19, 11:02 am
  #816  
 
Join Date: May 2019
Posts: 3
Posting lag

Stayed at a listed resort Friday into Saturday. 5/10-5/11. Charges are posted already but still havenít seen a reimbursement. When do I have to start playing the long game and waiting 12 weeks to call?!

also how do you know if your resort credit is used. Does it show under benefits as used like the airline one does?

Reason I ask is because my anniversary date was 5/13 so want to see if I still have an eligible resort credit or if it uses this years because it hasnít posted yet.
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Old May 14, 19, 11:20 am
  #817  
 
Join Date: Feb 2001
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Originally Posted by dhtravelerforlife123 View Post
Stayed at a listed resort Friday into Saturday. 5/10-5/11. Charges are posted already but still havenít seen a reimbursement. When do I have to start playing the long game and waiting 12 weeks to call?!

also how do you know if your resort credit is used. Does it show under benefits as used like the airline one does?

Reason I ask is because my anniversary date was 5/13 so want to see if I still have an eligible resort credit or if it uses this years because it hasnít posted yet.
For a checkout on 5/11 you're only 3 days past (1.5 business days), and in Amex terms probably even less than that depending on when the charge actually posts. I would give it at least 5 days from the time the charge actually posts before I would start worrying that you might have to get it posted manually.

There's no way to tell online whether you've used the credit or not like some of the other benefits (that I'm aware of). That's cutting it close, I don't recall any data points where the charge date was in a different cardmember year than the date the actual credit posts. All else being equal I would assume the date of the credit is what Amex keeps track of.
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Old May 15, 19, 8:18 am
  #818  
 
Join Date: May 2009
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Originally Posted by dhtravelerforlife123 View Post
Stayed at a listed resort Friday into Saturday. 5/10-5/11. Charges are posted already but still havenít seen a reimbursement. When do I have to start playing the long game and waiting 12 weeks to call?!

also how do you know if your resort credit is used. Does it show under benefits as used like the airline one does?

Reason I ask is because my anniversary date was 5/13 so want to see if I still have an eligible resort credit or if it uses this years because it hasnít posted yet.
What date do your charges show as having been incurred? I'm in a similar situation and have been assured that, even though the credit for "last year" will be manually applied in the "new year", I'll still get the "new year" credit too. I'll believe it when I see it, but at least my account is notated to say I will. If I were you, I would call Amex and have them notate your account.
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Old May 15, 19, 9:31 am
  #819  
 
Join Date: May 2019
Posts: 3
Originally Posted by Ord Liza View Post
What date do your charges show as having been incurred? I'm in a similar situation and have been assured that, even though the credit for "last year" will be manually applied in the "new year", I'll still get the "new year" credit too. I'll believe it when I see it, but at least my account is notated to say I will. If I were you, I would call Amex and have them notate your account.
they say check out May 11th but posted on the 13th I guess.
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Old May 16, 19, 8:33 am
  #820  
 
Join Date: May 2019
Posts: 3
Originally Posted by dhtravelerforlife123 View Post


they say check out May 11th but posted on the 13th I guess.
posted last night. Btw Hilton stay was 14x points. The 50 off 250 refunded at 3x points so thatís a nice bonus.
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Old May 16, 19, 1:45 pm
  #821  
 
Join Date: Mar 2019
Posts: 20
Is there anyway to check if the resort credit renewed on my card?
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Old May 16, 19, 3:14 pm
  #822  
 
Join Date: Jul 2011
Location: CT
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Just a DP, when my credit did not appear from our stay at the Conrad Maldives after 1 week, I called in,they told me to call back after another week and if it hadn't been credited by then they would manually do the credit. Sure enough called 1 week later and they credited both mine and my wifes account.
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Old May 17, 19, 1:20 pm
  #823  
 
Join Date: Jan 2013
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[QUOTE=frudd38;31085596]My AP charges posted as Hilton Tokyo Bay credited in 1-2 days, but the on property charge (flex rate) at check out posted as TOKYO BAY HILTON HOTEL and has yet to be credited after 4 days.

Update: still not credit so it looks like the front desk charge is not recognized by Amex while the AP charges by the back office/accounting just a week before credited just fine. This could be the reason for other properties where people have conflicting DP's. Looks like I'll have to wait the full 12 weeks to inquire..
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Old May 17, 19, 2:14 pm
  #824  
 
Join Date: Oct 2009
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Worked for me automatically. Embassy Suites Waikiki and Hilton Waikiki Beach
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Old May 19, 19, 1:33 pm
  #825  
 
Join Date: Apr 2014
Location: Omaha Nebraska
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Posts: 188
Las Vegas stay?

Looking at a 2 night stay in October. Want to use 250 resort fee credit and or Hilton points for one night. Then one night in a Ceasars property to use my Total reward benefits. Thanks for any ideas.
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