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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Aug 16, 19, 3:30 am   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Mar 7, 19, 10:50 am
  #601  
 
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Originally Posted by gengar View Post
I received another fairly lengthy survey from AMEX about the Aspire card today, and once again a few of the questions were obviously posed to gauge reaction to replacing the $250 resort credit with another benefit, most likely an additional free night.
Whoever came up with that probably read this thread and determined that what seemed like a simple idea at the time is confounding too many people.
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Old Mar 7, 19, 11:44 am
  #602  
 
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Originally Posted by BrlDsguise View Post
Whoever came up with that probably read this thread and determined that what seemed like a simple idea at the time is confounding too many people.
They may also have gotten a lot of complaints about it via other channels. HH obviously didn't consider the pragmatic issue of central billing. I agree it's otherwise pretty straightforward.
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Old Mar 7, 19, 1:23 pm
  #603  
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Originally Posted by Eujeanie View Post
So would the extra free night be another freebie? And you'd get a third then if you charged $60K in a year?

I'd like a $250 incidentals credit that did not necessarily have to be used at a resort on their list, just any Hilton property. Would encourage me to spend more at any given hotel.
An "extra" free night would mean an extra weekend free night most likely (since that's how the current cert is restricted). But did they mention that restriction (or any other restrictions) in the survey? Other hotel programs don't tend to limit the free night to a day of the week, but instead cap the free night to a certain number of points required for a points stay at that property on that date.

Another thing they could consider is a spread-out credit which would only reimburse if you used Hilton consistently: A $20 credit for any HH stay each month would add up to $240, but only if you stayed (with at least $20 paid) at HH each calendar month of the year. I mention this option since Amex already has something similar on the their Gold card, a $10 credit for using certain restaurants or restaurant delivery/pickup services each month, which adds up to $120 a year but only if you use it every month.
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Old Mar 7, 19, 2:08 pm
  #604  
 
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Originally Posted by Adam1222 View Post
Not sure why it wouldn't be allowed. If it's billed by the hotel it will qualify. The hard thing is it might be charged by the restaurant, not the hotel, depending on how it's set up.
Most hotels will allow you to check out of the room and keep the tab open while you go have lunch though, then you can charge to the room at the restaurant and pay when you're done.
The hotel wouldn't let me leave my room tab open when I went to the restaurant for lunch because apparently they had to keep it clear for someone who was checking in within the next hour. Paid for lunch on the Aspire card, and it showed up on my statement as food and beverage at the hotel. However, the resort credit for the room charges posted automatically, but the F&B charge did not. My credit resets tomorrow so I'll try calling tonight and resolve it.
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Old Mar 7, 19, 2:13 pm
  #605  
 
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Originally Posted by sdsearch View Post
An "extra" free night would mean an extra weekend free night most likely (since that's how the current cert is restricted). But did they mention that restriction (or any other restrictions) in the survey? Other hotel programs don't tend to limit the free night to a day of the week, but instead cap the free night to a certain number of points required for a points stay at that property on that date.

Another thing they could consider is a spread-out credit which would only reimburse if you used Hilton consistently: A $20 credit for any HH stay each month would add up to $240, but only if you stayed (with at least $20 paid) at HH each calendar month of the year. I mention this option since Amex already has something similar on the their Gold card, a $10 credit for using certain restaurants or restaurant delivery/pickup services each month, which adds up to $120 a year but only if you use it every month.
I like the first one (not restricting the certificates to weekends) but not the second (as a retired leisure-only traveler, I don't travel every single month, nor do I stay at just Hiltons every single time). You can't please all the people all the time.
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Old Mar 7, 19, 11:31 pm
  #606  
 
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Originally Posted by sdsearch View Post
An "extra" free night would mean an extra weekend free night most likely (since that's how the current cert is restricted). But did they mention that restriction (or any other restrictions) in the survey? Other hotel programs don't tend to limit the free night to a day of the week, but instead cap the free night to a certain number of points required for a points stay at that property on that date.
Originally Posted by Eujeanie View Post
I like the first one (not restricting the certificates to weekends) but not the second (as a retired leisure-only traveler, I don't travel every single month, nor do I stay at just Hiltons every single time). You can't please all the people all the time.

Apologies, the survey clearly mentioned a weekend free night (I mentioned it in my post in the general Aspire thread about the old survey and forgot to specify it here - I've edited my post in this thread accordingly). Sorry for the lack of clarity.
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Old Mar 12, 19, 5:43 pm
  #607  
 
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Upgrade?

Originally Posted by italdesign View Post
I was told differently by Amex chat, that it resets upon AF billing. For me, that happened 10 days after my "anniversary date" (which chat agent says is the day of card approval).

To be safe, I'd take the later of the two.
So I know amex says the card member year runs from approval, but what about upgrades? Will I (1) have a month between signing up and non pro rated af posting to use $250, or (2) get $250 immediately for 365 days, and then it resets one month before the next af posts. You see what I'm asking? With an upgrade, seems hard to discern when it will reset.
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Old Mar 12, 19, 5:51 pm
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Originally Posted by gengar View Post
They may also have gotten a lot of complaints about it via other channels. HH obviously didn't consider the pragmatic issue of central billing. I agree it's otherwise pretty straightforward.
Personally, I find this credit a lot easier to understand compared to the airline fee credit. I was holding off on getting this card for a big reason because I was not sure if I could use the airline credit. I am primarily a once a year Alaska flyer with the Alaska CC, so I don't need it for baggage fees. So I was trying to figure out how else to use it.

The resort fee was easy to understand, and use at the Hilton Hawaiian Village being available as a staycation.
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Old Mar 12, 19, 6:01 pm
  #609  
 
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Originally Posted by HIFlya View Post
Personally, I find this credit a lot easier to understand compared to the airline fee credit. I was holding off on getting this card for a big reason because I was not sure if I could use the airline credit. I am primarily a once a year Alaska flyer with the Alaska CC, so I don't need it for baggage fees. So I was trying to figure out how else to use it.

The resort fee was easy to understand, and use at the Hilton Hawaiian Village being available as a staycation.
I'm also almost an exclusively AS flyer. We used to be MVPgold, where you can make as many changes, SDCs, cancellations as you want. This year we dropped from MVP GOLD to plain old MVP, and one change, cancellation, not caused by the airline (but our choice) will pay for itself.

We also always fly through PDX or SEA and I can make up the annual fee in Priority Pass alone.
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Old Mar 12, 19, 6:13 pm
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Is priority pass included for free? Does it cover a whole family (2 adults, 2 kids)? Does it cover both domestic and international travel? Do people think it would be valuable for a single international trip this summer (in addition to the resort credit)?

Iím trying to decide if there is enough value in the benefits of the card, given the fee, and that Iím already Diamond.
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Old Mar 12, 19, 6:27 pm
  #611  
 
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You have to look at the Priority Pass website, at each airport you will be in, to see what Clubs/restaurants they cover...will it be in the terminal where you are, or easy to get to?

I can't speak to a family of 4 but as a couple we have had no issues having them swipe the card twice for 2 of us each visit.
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Old Mar 12, 19, 6:35 pm
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Originally Posted by gvaughn View Post
Is priority pass included for free? Does it cover a whole family (2 adults, 2 kids)? Does it cover both domestic and international travel? Do people think it would be valuable for a single international trip this summer (in addition to the resort credit)?

Iím trying to decide if there is enough value in the benefits of the card, given the fee, and that Iím already Diamond.
It has nothing to do with domestic v. International. If you can physically access the lounge, you can access it regardless of what kind of flight you have.
You have access for you and up to two guests. Some lounges do not allow children in. Whether children count as a guest or not depends on the lounge. From the Priority Pass website:
​​​"Many lounges will allow children to enter, charged at the same rate as an adult guest - some lounges will also allow children under a certain age to enter for free. For more details on age restrictions please check the lounge pages of our website or on our app."
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Old Mar 12, 19, 7:17 pm
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Originally Posted by Adam1222 View Post
It has nothing to do with domestic v. International. If you can physically access the lounge, you can access it regardless of what kind of flight you have.
You have access for you and up to two guests. Some lounges do not allow children in. Whether children count as a guest or not depends on the lounge. From the Priority Pass website:
​​​"Many lounges will allow children to enter, charged at the same rate as an adult guest - some lounges will also allow children under a certain age to enter for free. For more details on age restrictions please check the lounge pages of our website or on our app."
OK thanks. I was confusing that with the accelerated screening programs that exist that speed you through security lines because they pre-screen you (I think there are different ones for domestic vs international).
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Old Mar 12, 19, 8:11 pm
  #614  
 
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ok, now that I've re-read through the benefits and checked-out the Priority Pass website, it appears that the Priority Pass can be applied for an unlimited number of visits for you and up to 2 guests. Do all cardholders get their own Priority Pass Select account, or is it just one per Aspire account? I specifically ask this based on info from Forbes: https://www.forbes.com/sites/johnnyj.../#89100eb29d7b

Specifically the Forbes article states: "Authorized credit card users can get their own Priority Pass membership"
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Old Mar 12, 19, 8:27 pm
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hi guys. staying at a resort but i booked it via citi prestige, which will credit me back 4th night if i pay the hotel bill with the citi card. what is a good way to use the aspire credit? can i use the card at the hotel restaurant or must it only be used at the checkout? and if that i the case, can i have them split the bill at checkout? when citi booked my stay, they booked estimate $200 x4. when the bill arrives, let's say it is $800 in room rate + misc in taxes plus $300 in food. can i have the hotel split tender and charge $250 to aspire and the rest to the citi? would this work? thank you.
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