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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Jun 18, 19, 5:10 am   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
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Old Feb 3, 19, 2:23 pm
  #526  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,534
Originally Posted by Javier1704 View Post
Hi everyone,

I just made a reservation for next month at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls hoping that my stay will be reimbursed. Will update accordingly when I pay after my stay.

What are my chances that this will work out?

Thanks!
What are the chances that what will work out? If that hotel is on the resorts list, and you pay with your Aspire, you will see the credit a few days later.
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Old Feb 3, 19, 2:26 pm
  #527  
 
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 135
Originally Posted by JJeffrey View Post
What are the chances that what will work out? If that hotel is on the resorts list, and you pay with your Aspire, you will see the credit a few days later.
Awesome! It is on the list!
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Old Feb 6, 19, 9:12 am
  #528  
 
Join Date: Feb 2019
Posts: 5
Has anyone gotten the credit triggered by the seaplane transfer at Conrad Maldives?
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Old Feb 6, 19, 9:28 am
  #529  
 
Join Date: Dec 2017
Posts: 20
My charge posted on 26th January, I still haven't got the reimbursement. Last year the reimbursement was within 2-3 days.
Amex rep is saying the credit will post in 8-12 weeks, they can't do anything prior to that.
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Old Feb 6, 19, 9:29 am
  #530  
 
Join Date: Dec 2017
Posts: 20
Originally Posted by Mn524 View Post
Has anyone gotten the credit triggered by the seaplane transfer at Conrad Maldives?
My charge posted on 26th January, I still haven't got the reimbursement. Last year the reimbursement was within 2-3 days.
Amex rep is saying the credit will post in 8-12 weeks, they can't do anything prior to that.

P.S The charge posted as :
CONRAD MALDIVES RANGALI I
RANGALI ISLAND RESORT
ALIFU ALIFU
RANGALI
MALDIVES
Additional Information: LODGINGLODGING
Reference: 320190280658902548
Category: Travel - Lodging


So I do not see any reason why it won't be reimbursed.
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Old Feb 6, 19, 9:32 am
  #531  
 
Join Date: Feb 2019
Posts: 5
Originally Posted by xcitech View Post
My charge posted on 26th January, I still haven't got the reimbursement. Last year the reimbursement was within 2-3 days.
Amex rep is saying the credit will post in 8-12 weeks, they can't do anything prior to that.

P.S The charge posted as :
CONRAD MALDIVES RANGALI I
RANGALI ISLAND RESORT
ALIFU ALIFU
RANGALI
MALDIVES
Additional Information: LODGINGLODGING
Reference: 320190280658902548
Category: Travel - Lodging


So I do not see any reason why it won't be reimbursed.
Ya seems like it should. I am just curious because it's officially a third party charge to the seaplane company
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Old Feb 6, 19, 9:35 am
  #532  
 
Join Date: Dec 2017
Posts: 20
The charges are all handled by Conrad directly, they bill it along with incidentals and dining charges.
Also, if you are going to Conrad, it is an amazing property. I just loved it!
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Old Feb 6, 19, 9:47 am
  #533  
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,017
When does $250 credit get reset? I applied a new Aspire card in Feb 2018 and first annual fee was billed on 2/15/18. Does that mean I can get another $250 credit on or after 2/15/19?
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Old Feb 6, 19, 12:09 pm
  #534  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,364
Originally Posted by TerryK View Post
When does $250 credit get reset? I applied a new Aspire card in Feb 2018 and first annual fee was billed on 2/15/18. Does that mean I can get another $250 credit on or after 2/15/19?
on your anniversary date. You can ask Amex via chat what your anniversary date is.
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Old Feb 6, 19, 2:30 pm
  #535  
 
Join Date: Apr 2014
Location: Omaha Nebraska
Programs: United, delta, AA, Alaskan, Frontier, Hilton Gold, Hyatt, Chase Sapphire
Posts: 188
Using resort fee in Kauai?

Anyone have any examples of using the credit in Kauai? Thanks for any help.
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Old Feb 6, 19, 6:44 pm
  #536  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,364
Originally Posted by shanna135 View Post
Anyone have any examples of using the credit in Kauai? Thanks for any help.
There is only one Hilton property on Kauai. It is a Hilton Garden Inn and not an eligible resort. Please read the wiki.
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Old Feb 6, 19, 6:51 pm
  #537  
 
Join Date: Feb 2015
Programs: AA PLT, Hertz Gold Plus, Hilton Diamond, IHG Platinum Elite
Posts: 151
Originally Posted by Javier1704 View Post
Hi everyone,

I just made a reservation for next month at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls hoping that my stay will be reimbursed. Will update accordingly when I pay after my stay.

What are my chances that this will work out?

Thanks!
It took a phone call to HH, but we got the $250 credit at that hotel for a stay last year. Go for an American Falls view room.
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Old Feb 7, 19, 7:04 pm
  #538  
 
Join Date: Feb 2019
Posts: 13
I just upgraded from my Ascend to the Aspire a few days ago. My cardmember renewal month is still considered next month (March) since that was my anniversary for the Ascend card. Since the $250 resort credit is given out each card member year, am I able to use it twice: one time right now before March and a second time after my March renewal?
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Old Feb 8, 19, 4:01 am
  #539  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 228
Originally Posted by daloosh View Post
That's right, I booked direct on the hhonors website. With the resort being sorted into the wrong state, and the lack of much data about the credit, I wanted to try the easiest, most direct booking.
appreciate your info. that helped a lot and i also just stayed HH WA vegas last week.

checkout 1/28. charges posted 1/29. $250 credit 1/30. pretty damn fast. this was also combined with amex offer $70 off $350 HH WA spend. it tracked since i spent over $350+.

hopefully, we get a big HH resort credit DP wiki set up of all the properties where resort credits track automatically and very quickly. this would help a lot since many properties have issues tracking. similar to the retention offer or airline credit thread.

Originally Posted by haledjian View Post
I just upgraded from my Ascend to the Aspire a few days ago. My cardmember renewal month is still considered next month (March) since that was my anniversary for the Ascend card. Since the $250 resort credit is given out each card member year, am I able to use it twice: one time right now before March and a second time after my March renewal?
Originally Posted by TerryK View Post
When does $250 credit get reset? I applied a new Aspire card in Feb 2018 and first annual fee was billed on 2/15/18. Does that mean I can get another $250 credit on or after 2/15/19?
yes, in theory, before exact card open date and after card open date (doesnt matter upgrade/downgrade/AF post date). but because aspire is still new, i wouldnt want to risk it based on the exact open date. lets see more DPs. i would wait an entire billing period after anniversary date (after statement close) to be safe. some people may not have that time so you can risk it.

Originally Posted by xcitech View Post
My charge posted on 26th January, I still haven't got the reimbursement. Last year the reimbursement was within 2-3 days.
Amex rep is saying the credit will post in 8-12 weeks, they can't do anything prior to that.
Originally Posted by brentyb View Post
Still no luck having credit post from Hilton Tokyo Bay. Called again the other day and still being told to wait the full 12 weeks. Im not sure why anything would take 3 months, but it seems they are determined to not look into it until then.
thats really terrible. sorry to hear that. amex credits never take that long. no way. they are just giving you the standard language. but also, the credit benefit is still very new. so set up a calendar reminder and check back on this thread. im sure DPs will come up related to manual credits. youre not the only one with this issue. this reminds me of how uber handled amex credits where iOS users had to use some new uber cash setting to use it. otherwise, it would expire. then amex put back the credits after many complaints.

also, with these credits, i made it a priority to use only on domestic properties. from an back-end IT perspective, i would imagine there is much higher chance of credit success vs international properties since it probably causes more processing issues. TBD.

Last edited by GundamWing01; Feb 8, 19 at 4:10 am
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Old Feb 10, 19, 2:22 pm
  #540  
 
Join Date: Jul 2015
Programs: HH Diamond, WN RR, National Exec, Avis Preferred
Posts: 687
This may fall into a YMMV category, but I was able to get a round of golf credited thru the Aspire Resort credit at the Lookout Mountain golf course that is part of the Tapatio Resort in Scottsdale, AZ. This did not involve a stay there. I booked the round through the website below and paid with my card at the course. I was wondering if it would be eligible as the booking engine they use takes you to EZ Links (which at some point I believe was taken over by TeeOff.com), plus the course is managed by Troon Golf. The credit didn't show up after a couple of weeks, so I started a Chat Session on the Amex website last week. The rep questioned what the charge was for and I let him know that it was for a round of golf. Came back a few minutes later and said he processed the credit and it should show up in 3-4 days. It did. I have another stay coming up at a resort that will most likely eat up the whole $250 for this year so I was trying to see if the round would be eligible. As I said at the start YMMV.

Round booked at:

https://www.tapatiocliffshilton.com/golf/

Charges showed as (I have XXX some of the trans info):

POINTE HILTON TAPATIO CLIFFS RESORT

11111 NORTH 7TH STREET

PHOENIX

AZ

85020-1176

UNITED STATES

602.866.7500

Additional Information: XXXX MISC/SPECIALTY RETAIL

MISC/SPECIALTY RETAIL

ReferenceXXX

Category: Merchandise & Supplies - General Retai
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