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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Aug 16, 19, 3:30 am   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Jan 27, 19, 7:52 pm
  #511  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
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Originally Posted by geewhy View Post
I'm going to stay at a hotel on the Hilton resort list, and would like to know if I can use my brother's Aspire card to pay for the stay with pre-paid rate, will he get the $250 resort credit?
Is it in the US? No.
Is it abroad? Yes.
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Old Jan 27, 19, 8:01 pm
  #512  
 
Join Date: Oct 2009
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Originally Posted by Adam1222 View Post
Is it in the US? No.
Is it abroad? Yes.
So if I book WA Vegas with pre-paid rate using my brother's Aspire card, he won't get the $250 credit?
But if I book Conrad Bali with pre-paid rate using his card, he'll get the $250 credit?

Btw there's also an AMEX offer on his Aspire card for $70 off $350, does the offer work on pre-paid rate?
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Old Jan 27, 19, 8:57 pm
  #513  
 
Join Date: Jul 2009
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Originally Posted by geewhy View Post
So if I book WA Vegas with pre-paid rate using my brother's Aspire card, he won't get the $250 credit?
But if I book Conrad Bali with pre-paid rate using his card, he'll get the $250 credit?

Btw there's also an AMEX offer on his Aspire card for $70 off $350, does the offer work on pre-paid rate?
Please read the wiki, which explains that prepaid rates for US properties vs. International are treated differently. But since Bali is not in the US and Las Vegas is, you got it.

​​​​​​I have no idea what the terms of the Amex offer you are citing is, so cannot tell you what rates it applies to. But it has no connection to the $250 Aspire resort credit.
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Old Jan 27, 19, 9:45 pm
  #514  
 
Join Date: Jul 2009
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Originally Posted by geewhy View Post
So if I book WA Vegas with pre-paid rate using my brother's Aspire card, he won't get the $250 credit?
But if I book Conrad Bali with pre-paid rate using his card, he'll get the $250 credit?

Btw there's also an AMEX offer on his Aspire card for $70 off $350, does the offer work on pre-paid rate?
Originally Posted by Adam1222 View Post
Please read the wiki, which explains that prepaid rates for US properties vs. International are treated differently. But since Bali is not in the US and Las Vegas is, you got it.

​​​​​​I have no idea what the terms of the Amex offer you are citing is, so cannot tell you what rates it applies to. But it has no connection to the $250 Aspire resort credit.
So Adam1222 has answered part one of your question, so I'll respond to part two, and the short answer is your brother won't get the credit on prepaid rates in the U.S. Here's part of the language in the terms of the $70 off $350 offer: "Offer does not apply to advance purchase rates, including Advance Purchase, Save Now & Pay and Non-refundable rates." The reason is that those rates are billed by corporate and not directly by the hotel.

It's pretty much the same deal as the $250 credit, and your brother should not expect the credit for either. Now, it is true that there is an ADIP prepayment rate that is billed directly by the hotel, and some FTers have been credited the $250 resort credit after prepaying using that rate, which is the Another Day in Paradise prepaid rate. Now, I have neither used the ADIP rate or tried to get the $70 off a prepaid rate billed by corporate, but my feeling is that the first might work and the second won't.

Finally, the $70 off offer expires at the end of this month, in a few days. Don't know if you book a stay and pay a refundable first nite, whether that will trigger the $70 off, it might, or it might not.
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Old Jan 28, 19, 8:05 am
  #515  
 
Join Date: Mar 2012
Posts: 23
Originally Posted by geewhy View Post
So if I book WA Vegas with pre-paid rate using my brother's Aspire card, he won't get the $250 credit?
But if I book Conrad Bali with pre-paid rate using his card, he'll get the $250 credit?

Btw there's also an AMEX offer on his Aspire card for $70 off $350, does the offer work on pre-paid rate?
I just booked Conrad Bali at their prepaid rate. I already got the credit even though my stay is next week. BUT they sent me an email saying I must have the credit card I booked with or else they'll force me to pay another way and cancel the prepayment.
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Old Jan 28, 19, 9:41 am
  #516  
 
Join Date: Oct 2009
Posts: 79
Thank you everyone for the response. I went ahead and booked WA Vegas on the regular rate since the AMEX offer expires on 1/31. The card hasn't been charged on the first night deposit so far. I will report back on the AMEX offer and Aspire credit.

itcheroni, that was a concern I had with hotels outside of US. My experience with US Hilton is that once a credit card has been provided for the reservation, most of them don't even need it again during check-in. With hotels overseas I've seen sometimes a prepaid stay was not charged until check out with physical card required at check in.
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Old Feb 1, 19, 12:05 am
  #517  
 
Join Date: Mar 2004
Location: Southern California
Posts: 469
I don't yet have the Aspire card and am trying to decide if it might be worth getting (upgrading from the basic Hilton Amex), based on the points bonus and possible credits (I'm Diamond, so that benefit does nothing for me).

Here is my situation: I have booked a stay at the Conrad Bora Bora Nui.

- Given their on-site prices, I expect incidentals to exceed $250 for the stay. If I'm understanding correctly, the $250 resort credit would apply as long as I use the Aspire card at checkout to pay incidentals (regardless of using a different HHonors card to make the original room purchase). Is that correct?

- I'm assuming that the $100 WA/Conrad credit does NOT apply as the Aspire card needs to be used for the initial booking. Is that correct? Does anyone know if a lower Hhonors card "upgraded" to Aspire (keeping same number) would enable eligibility, despite the booking being done before converting the card? I'm assuming not, but my "basic" HHonors is eligible for upgrade (keeping the same number), so just checking.

- Regarding the 14x points on Hilton purchases, does the $250 that gets credited back still earn the 3,500 Hhonors points, or will the credit negate the points? I'm assuming the points still apply, but just curious.

- Can anyone tell me how the weekend night applies? Are those only covered for rooms that qualify for "Standard Reward" booking?

Thanks in advance for replies.
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Old Feb 1, 19, 4:05 am
  #518  
 
Join Date: Oct 2009
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Originally Posted by gvaughn View Post
I don't yet have the Aspire card and am trying to decide if it might be worth getting (upgrading from the basic Hilton Amex), based on the points bonus and possible credits (I'm Diamond, so that benefit does nothing for me).

Here is my situation: I have booked a stay at the Conrad Bora Bora Nui.

- Given their on-site prices, I expect incidentals to exceed $250 for the stay. If I'm understanding correctly, the $250 resort credit would apply as long as I use the Aspire card at checkout to pay incidentals (regardless of using a different HHonors card to make the original room purchase). Is that correct?

- I'm assuming that the $100 WA/Conrad credit does NOT apply as the Aspire card needs to be used for the initial booking. Is that correct? Does anyone know if a lower Hhonors card "upgraded" to Aspire (keeping same number) would enable eligibility, despite the booking being done before converting the card? I'm assuming not, but my "basic" HHonors is eligible for upgrade (keeping the same number), so just checking.

- Regarding the 14x points on Hilton purchases, does the $250 that gets credited back still earn the 3,500 Hhonors points, or will the credit negate the points? I'm assuming the points still apply, but just curious.

- Can anyone tell me how the weekend night applies? Are those only covered for rooms that qualify for "Standard Reward" booking?

Thanks in advance for replies.
You are pretty much correct on all counts. Keep in mind the $100 credit requires booking a rate that would most likely negate the credit.
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Old Feb 1, 19, 5:56 am
  #519  
 
Join Date: Jun 2018
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Originally Posted by brentyb View Post
Correct. I have called and they just repeat that it takes between 8 and 12 weeks and to call back if I dont see it after 12 weeks.

Still no luck having credit post from Hilton Tokyo Bay. Called again the other day and still being told to wait the full 12 weeks. Im not sure why anything would take 3 months, but it seems they are determined to not look into it until then.
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Old Feb 1, 19, 9:38 am
  #520  
 
Join Date: Sep 2006
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Originally Posted by gvaughn View Post
- I'm assuming that the $100 WA/Conrad credit does NOT apply as the Aspire card needs to be used for the initial booking. Is that correct? Does anyone know if a lower Hhonors card "upgraded" to Aspire (keeping same number) would enable eligibility, despite the booking being done before converting the card? I'm assuming not, but my "basic" HHonors is eligible for upgrade (keeping the same number), so just checking.

- Can anyone tell me how the weekend night applies? Are those only covered for rooms that qualify for "Standard Reward" booking?
As someone else mentioned, the WA/Conrad rate booked for the $100 credit may be higher and negate the credit. It must be booked through a portal where your Aspire card number is entered to be able to view the rate. If you post your dates someone could check and let you know. (Or PM the dates to me or someone with the card who's willing to look)

Yes the weekend night applies from the standard room award inventory. According to T&C, it can take up to 8-14 weeks to receive the free weekend night award, so this could be problematic.
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Old Feb 1, 19, 12:51 pm
  #521  
 
Join Date: Mar 2004
Location: Southern California
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Originally Posted by Ripper3785 View Post
As someone else mentioned, the WA/Conrad rate booked for the $100 credit may be higher and negate the credit. It must be booked through a portal where your Aspire card number is entered to be able to view the rate. If you post your dates someone could check and let you know. (Or PM the dates to me or someone with the card who's willing to look)

Yes the weekend night applies from the standard room award inventory. According to T&C, it can take up to 8-14 weeks to receive the free weekend night award, so this could be problematic.
thanks. I booked my paid stay as non-refundable advanced booking, so it appears to not qualify. Have an award booking as well, but itís premium award currently as no standard award dates have opened up yet (so seems Iím SOL for both of those).
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Old Feb 2, 19, 2:04 pm
  #522  
 
Join Date: Aug 2018
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Last week, I just book an advance purchase rate at Hilton Tokyo Bay for 6 nights in June. The rate is the recent promotion of 25% off and it's an AP rate.

My card anniversary is in March but I did not get any charge to my card yet. Anyone have experience of how soon they charge your card? I want to make sure the charge appear before March so I can get the $250 resort credit for this year.

TIA.
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Old Feb 3, 19, 6:17 am
  #523  
 
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Originally Posted by wekxbrainx View Post
Last week, I just book an advance purchase rate at Hilton Tokyo Bay for 6 nights in June. The rate is the recent promotion of 25% off and it's an AP rate.

My card anniversary is in March but I did not get any charge to my card yet. Anyone have experience of how soon they charge your card? I want to make sure the charge appear before March so I can get the $250 resort credit for this year.

TIA.
This varies from hotel to hotel, if the charge hasn't hit by close to your anniversary date you can always call the hotel directly and ask them to process the AP charge.
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Old Feb 3, 19, 7:07 am
  #524  
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Given the problems that some have had, I was happy that my $250 resort credit posted within 2 days of my check-out at the W-A Grand Wailea. At the same time, I also received my $70 AMEX Offer credit (now expired) for spending $350 at a W-A. So I was able to get $320 off of $350. This was an award stay and I used the money for food and other incidentals (like their $30/day parking fee). Combining that with the Honors Gold/Diamond benefits, it made what would have been a very overpriced hotel enjoyable.
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Old Feb 3, 19, 1:37 pm
  #525  
 
Join Date: Jul 2018
Location: Washington, DC, USA
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Hi everyone,

I just made a reservation for next month at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls hoping that my stay will be reimbursed. Will update accordingly when I pay after my stay.

What are my chances that this will work out?

Thanks!
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