Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

    Hide Wikipost
Old Apr 10, 19, 2:46 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mdosu
Wiki Link
$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Print Wikipost

Reply

Old Jan 9, 19, 10:19 pm
  #451  
 
Join Date: Aug 2014
Location: ORD
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Discoverist
Posts: 87
Originally Posted by djsandee View Post
Stayed here Oct 12-14 and still haven't seen a credit. 12+ weeks and counting.
AMEX rules said if not credit within 12 weeks you need to call.
neutralist is offline  
Reply With Quote
Old Jan 11, 19, 8:42 am
  #452  
 
Join Date: Jun 2018
Programs: Alaska Gold, Hilton Diamond
Posts: 39
Still waiting for my credit for Hilton Tokyo Bay to post, 5 weeks.

What causes the discrepancy in some posting faster than others?
brentyb is offline  
Reply With Quote
Old Jan 11, 19, 3:47 pm
  #453  
 
Join Date: Sep 2014
Posts: 50
Has anyone actually gotten the credit applied automatically similar to the travel credit? Seems like most reports are waiting 8 weeks after the stay and having to deal with calling a rep to manually apply credit.
zerosoul is offline  
Reply With Quote
Old Jan 11, 19, 3:54 pm
  #454  
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 856
Originally Posted by zerosoul View Post
Has anyone actually gotten the credit applied automatically similar to the travel credit? Seems like most reports are waiting 8 weeks after the stay and having to deal with calling a rep to manually apply credit.
I did. It posted about 72 hours later.
elkhornne is offline  
Reply With Quote
Old Jan 11, 19, 10:34 pm
  #455  
 
Join Date: Jan 2014
Location: Rochester, MN
Programs: Hilton HHonors Diamond, IHG Plat
Posts: 728
Still looking for data points as to the reset date of the annual credit vs stays that are on or near the reset date. Is the credit being reset and applied toward these stays?
Hawkeyefan is offline  
Reply With Quote
Old Jan 12, 19, 7:43 am
  #456  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,296
Originally Posted by zerosoul View Post
Has anyone actually gotten the credit applied automatically similar to the travel credit? Seems like most reports are waiting 8 weeks after the stay and having to deal with calling a rep to manually apply credit.


There seem to be 3 or 4 specific hotels mentioned in this thread where members have had issues getting the credit automatically applied, but other than that it works like it should for the other 99% of eligible hotels.
Adam1222 likes this.
JJeffrey is offline  
Reply With Quote
Old Jan 12, 19, 12:42 pm
  #457  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,646
I have not yet used my $250 Aspire resort credit for this year. But I am staying at a qualifying Waldorf Astoria resort later this month. On my Aspire card, I also have an AMEX Offer for Waldorf-Astoria hotels, which I have activated. The offer is as follows: "Get a 1X $70 USD statement credit by using your enrolled Card to spend $350+ USD on room rate and room charges for your stay at select Waldorf Astoria and Conrad locations in the US and Europe from 10/15/2018 to 1/31/2019. Must book direct."

So if I spend $350 during my stay (which is booked on points), I would get BOTH credits, right? That would be $320 off $350. Is there any way they could deny my AMEX Offer credit because of the Aspire resort credit?
iahphx is online now  
Reply With Quote
Old Jan 12, 19, 1:01 pm
  #458  
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 856
Should be able to get both credits without an issue imo.
elkhornne is offline  
Reply With Quote
Old Jan 12, 19, 4:41 pm
  #459  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 223
Originally Posted by Hawkeyefan View Post
Still looking for data points as to the reset date of the annual credit vs stays that are on or near the reset date. Is the credit being reset and applied toward these stays?
you know when the aspire launched right?
sdsearch and Adam1222 like this.
GundamWing01 is offline  
Reply With Quote
Old Jan 12, 19, 4:52 pm
  #460  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 223
Originally Posted by brentyb View Post
Still waiting for my credit for Hilton Tokyo Bay to post, 5 weeks.

What causes the discrepancy in some posting faster than others?
youre talking about Hilton Tokyo Bay Maihama, Japan right?

well, this is why its critical we all share as many DP as possible for all properties listed in the HH resort link. not all of them work flawlessly. the HH resort credit should work just like the airline credit. when EVERYTHING is coded correctly, it just WORKS. takes 3-4 days tops. 5th day youre sweating. 7th day, something is wrong. 5 weeks you need to call.
GundamWing01 is offline  
Reply With Quote
Old Jan 12, 19, 9:17 pm
  #461  
 
Join Date: Jan 2014
Location: Rochester, MN
Programs: Hilton HHonors Diamond, IHG Plat
Posts: 728
Originally Posted by GundamWing01 View Post
you know when the aspire launched right?
yep not even a year old. But not everyone's cardmember anniversary will be the launch date, especially if rolled in from another product, right??
Hawkeyefan is offline  
Reply With Quote
Old Jan 12, 19, 9:39 pm
  #462  
 
Join Date: Jun 2018
Programs: Alaska Gold, Hilton Diamond
Posts: 39
Originally Posted by GundamWing01 View Post
youre talking about Hilton Tokyo Bay Maihama, Japan right?
Correct. I have called and they just repeat that it takes between 8 and 12 weeks and to call back if I dont see it after 12 weeks.
brentyb is offline  
Reply With Quote
Old Jan 13, 19, 8:07 am
  #463  
 
Join Date: Oct 2012
Location: HNL / SIN
Posts: 46
Another DP (nothing new)

Stayed at the Hilton Niseko Village recently. Checked out on Jan 9 and the charges took a couple of days to show up on the app. Today (Jan 12), I checked my Amex app and it showed as:
Jan 9: Charge of 268usd
Jan 11: Hilton Resort Credit -250usd

Charges consisted of meals eaten within the hotel and charged to the room. Payment was settled upon checkout and paid via the Amex Hilton Aspire.
Nights were paid via points

If anyone is wondering or considering the Niseko, note that the lift passes, ski/snowboard equipment, activities, etc. are all handled by a separate company (Niseko Village) and thus not able to be charged to your room.
goodtasting is offline  
Reply With Quote
Old Jan 13, 19, 9:44 am
  #464  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 15,646
Originally Posted by elkhornne View Post
Should be able to get both credits without an issue imo.
Yes, logic tells me that I would get both the Aspire credit and the AMEX Offer credit. Has anyone tried this yet?
iahphx is online now  
Reply With Quote
Old Jan 13, 19, 11:23 am
  #465  
 
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 623
Originally Posted by zerosoul View Post
Has anyone actually gotten the credit applied automatically similar to the travel credit? Seems like most reports are waiting 8 weeks after the stay and having to deal with calling a rep to manually apply credit.
I booked the Waldorf Astoria Las Vegas on Jan 8, the charge posted Jan 10 and I received the $250 credit yesterday on the deposit paid for the first nite. The stay isn't until late summer, and my anniversary date is early summer, so it's possible that I don't stay at another resort in between, and use next year's credit at the WA, too!

I was going to book Elara, using the ADIP prepay rate, but the WA breakfast credit swayed me. Besides there aren't many food choices at Elara, and few upgrades to be had as well. WA is a little farther than Elara to my destination, but we'll make do.
GundamWing01 likes this.
daloosh is offline  
Reply With Quote

Thread Tools
Search this Thread