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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Apr 10, 19, 2:46 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
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Old Dec 31, 18, 10:43 pm
  #436  
 
Join Date: Aug 2014
Posts: 4
Will Cash paid for Booking with Points and Money be qualified for the $250 credit ?

Hi, If I book the resort with Points and Money, will the Money portion qualifies for the $250 statement credit ? Thanks and Happy New Year !
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Old Jan 1, 19, 5:35 am
  #437  
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AA EXP, AS MVP75K, Hilton Diamond, Marriott Gold, IHG Spire
Posts: 1,276
Originally Posted by raymondapex View Post
Hi, If I book the resort with Points and Money, will the Money portion qualifies for the $250 statement credit ? Thanks and Happy New Year !
I think the answer is yes. I donít think it should matter. A rate is a rate. Also I think with my credit I used I paid cash and points.
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Old Jan 6, 19, 6:36 pm
  #438  
 
Join Date: Jan 2014
Location: MEM, MSP, GUA
Posts: 20
Purchased lift tickets through the Concierge Desk for an upcoming stay with Hilton Whistler Resort and received the $250 resort credit in 2 days. Woot.
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Old Jan 6, 19, 11:58 pm
  #439  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 223
any more DPs getting 250 credit with the new WA Hilton in Vegas? Been staying all over Mlife, but just didnt have a chance to go WA yet.

btw, the HH resort link has WA Hilton vegas in a totally wrong state as noted in the wiki. "Las Vegas, CA, United States". HH should fix that. they are losing online traffic for a new property.
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Old Jan 7, 19, 8:36 pm
  #440  
 
Join Date: Aug 2014
Location: ORD
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Discoverist
Posts: 87
How long does it usually take for the credit to show up?

I have stayed one night back in December 21st at the Hilton Oak Brook resort. Not advance purchase. At checkout, because of processing error at the front desk they refund me $50 back to the card so it shows up as two different entry on the AMEX:

12/21/18 HILTON CHI OAK BRK H
OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
-$50.00

12/21/18 HILTON CHI OAK BRK H OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
$316.04

Will that refund somehow mess up the resort credit? How long I should wait before I call AMEX?
neutralist is offline  
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Old Jan 7, 19, 11:45 pm
  #441  
 
Join Date: Sep 2018
Posts: 113
Originally Posted by neutralist View Post
How long does it usually take for the credit to show up?

I have stayed one night back in December 21st at the Hilton Oak Brook resort. Not advance purchase. At checkout, because of processing error at the front desk they refund me $50 back to the card so it shows up as two different entry on the AMEX:

12/21/18 HILTON CHI OAK BRK H
OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
-$50.00

12/21/18 HILTON CHI OAK BRK H OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
$316.04

Will that refund somehow mess up the resort credit? How long I should wait before I call AMEX?
The exact same thing happened to me as well and unfortunately looks like the refund does mess up the credit. In my case, the chat agent only stepped in after 8 weeks has passed. Unless your credit is expiring very soon, I'd just wait, because you'll likely be told "it's still being processed" now. Also different chat/phone agents have really inconsistent takes on this credit. So if you get an uncooperative one, just HUCA and eventually someone will happily apply the credit manually.
ezak is offline  
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Old Jan 7, 19, 11:49 pm
  #442  
 
Join Date: Sep 2018
Posts: 113
Originally Posted by GundamWing01 View Post
any more DPs getting 250 credit with the new WA Hilton in Vegas? Been staying all over Mlife, but just didnt have a chance to go WA yet.

btw, the HH resort link has WA Hilton vegas in a totally wrong state as noted in the wiki. "Las Vegas, CA, United States". HH should fix that. they are losing online traffic for a new property.
I'm really amazed that Hilton still hasn't fixed that California thing yet.
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Old Jan 8, 19, 12:45 am
  #443  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 223
Originally Posted by ezak View Post
I'm really amazed that Hilton still hasn't fixed that California thing yet.
exactly. its been months since open in aug. and its so easy to fix.
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Old Jan 8, 19, 4:01 am
  #444  
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AA EXP, AS MVP75K, Hilton Diamond, Marriott Gold, IHG Spire
Posts: 1,276
With the ďupdated systemsĒ Hiltonís been having a lot of problems...
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Old Jan 8, 19, 8:10 am
  #445  
 
Join Date: Jan 2008
Posts: 225
Has anyone bought any Delta gift cards now that it's 2019 and seen if the airline credit still goes through?

I had bought 5 x $50 last year, and found them to be somewhat hard with the 3 x limit per ticket. Has anyone tried a $100 card to see if that triggers that credit? That would be much preferred over $50's.
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Old Jan 8, 19, 8:59 am
  #446  
 
Join Date: Mar 2009
Programs: HH Diamond
Posts: 2,268
Originally Posted by StangGT909 View Post
Has anyone bought any Delta gift cards now that it's 2019 and seen if the airline credit still goes through?

I had bought 5 x $50 last year, and found them to be somewhat hard with the 3 x limit per ticket. Has anyone tried a $100 card to see if that triggers that credit? That would be much preferred over $50's.
This thread is about the $250 resort credit. See this thread
Airline fee $250/$200/$100 reimbursement reports: DL only
concerning the Delta airline credit.
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Old Jan 8, 19, 9:05 am
  #447  
 
Join Date: Jan 2008
Posts: 225
Originally Posted by jbeckett View Post
This thread is about the $250 resort credit. See this thread
Airline fee $250/$200/$100 reimbursement reports: DL only
concerning the Delta airline credit.
Sorry, confused this with the main Amex Hilton card thread
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Old Jan 8, 19, 11:07 am
  #448  
 
Join Date: Aug 2014
Location: ORD
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Discoverist
Posts: 87
Originally Posted by ezak View Post
The exact same thing happened to me as well and unfortunately looks like the refund does mess up the credit. In my case, the chat agent only stepped in after 8 weeks has passed. Unless your credit is expiring very soon, I'd just wait, because you'll likely be told "it's still being processed" now. Also different chat/phone agents have really inconsistent takes on this credit. So if you get an uncooperative one, just HUCA and eventually someone will happily apply the credit manually.
It will be cutting it close. Stay on 12/21/2018, annual fee will be billed on 03/28/2019. The AMEX T&C stated that up to 12 weeks for the credit to apply.
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Old Jan 8, 19, 2:50 pm
  #449  
 
Join Date: Sep 2018
Posts: 113
Originally Posted by neutralist View Post
It will be cutting it close. Stay on 12/21/2018, annual fee will be billed on 03/28/2019. The AMEX T&C stated that up to 12 weeks for the credit to apply.
I was able to get help right after 8 weeks, so perhaps call or chat then?
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Old Jan 9, 19, 5:42 pm
  #450  
 
Join Date: Dec 2018
Posts: 2
Originally Posted by neutralist View Post
How long does it usually take for the credit to show up?

I have stayed one night back in December 21st at the Hilton Oak Brook resort. Not advance purchase. At checkout, because of processing error at the front desk they refund me $50 back to the card so it shows up as two different entry on the AMEX:

12/21/18 HILTON CHI OAK BRK H
OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
-$50.00

12/21/18 HILTON CHI OAK BRK H OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
$316.04

Will that refund somehow mess up the resort credit? How long I should wait before I call AMEX?
Stayed here Oct 12-14 and still haven't seen a credit. 12+ weeks and counting.
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