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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Sep 5, 19, 4:16 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
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Old Jan 13, 19, 9:44 am
  #31  
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Join Date: Mar 2000
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Originally Posted by elkhornne View Post
Should be able to get both credits without an issue imo.
Yes, logic tells me that I would get both the Aspire credit and the AMEX Offer credit. Has anyone tried this yet?
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Old Jan 13, 19, 11:23 am
  #32  
 
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Originally Posted by zerosoul View Post
Has anyone actually gotten the credit applied automatically similar to the travel credit? Seems like most reports are waiting 8 weeks after the stay and having to deal with calling a rep to manually apply credit.
I booked the Waldorf Astoria Las Vegas on Jan 8, the charge posted Jan 10 and I received the $250 credit yesterday on the deposit paid for the first nite. The stay isn't until late summer, and my anniversary date is early summer, so it's possible that I don't stay at another resort in between, and use next year's credit at the WA, too!

I was going to book Elara, using the ADIP prepay rate, but the WA breakfast credit swayed me. Besides there aren't many food choices at Elara, and few upgrades to be had as well. WA is a little farther than Elara to my destination, but we'll make do.
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Old Jan 13, 19, 1:46 pm
  #33  
 
Join Date: Sep 2006
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Has anyone stayed at the Grand Wailea in Maui lately and still had problems with the $250 Aspire credit posting? Saw some in this thread from 1/2 a year ago, wanted to know if it was still an issue.
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Old Jan 14, 19, 2:08 am
  #34  
 
Join Date: Sep 2017
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Originally Posted by Hawkeyefan View Post
yep not even a year old. But not everyone's cardmember anniversary will be the launch date, especially if rolled in from another product, right??
correct. the anniversary date is solely based on the account open date. so in theory, there should be some people who had their aspire anniversary come due throughout 2018 after they did a PC as soon as the aspire card launched in early 2018. this would impact their 250 resort credit reset dates.

however, lets get real. most would use the strategy to app aspire first. then play the PC game to hit the bonus again. also to triple dip airline credits. yes, some did PC w/ bonus during the summer of 2018 when the option became live, but look at this thread. this thread is dedicated to the aspire $250 resort credit and its only 12 pages long (depending on browser) for a years worth of time. compare that to something well known like amex plat airline credits. meaning, you have very few people who can give you accurate DP about the 250 aspire resort credit based on their 2018 anniversary date. 2019 will be much better as people are well versed and ready to maximize.

Originally Posted by brentyb View Post
Correct. I have called and they just repeat that it takes between 8 and 12 weeks and to call back if I dont see it after 12 weeks.
bruh. you are being stonewalled. those aspire reps are not the same caliber as elite plat or centurion line. i assume you have a plat. go call that number and ask to have a case opened. i have never seen amex credit legitimately take 12 weeks for any auto credit like "spend x get y" offer. thats 3 damn months. crazy talk. but you know what takes 3 months? clawbacks.

Originally Posted by daloosh View Post
I booked the Waldorf Astoria Las Vegas on Jan 8, the charge posted Jan 10 and I received the $250 credit yesterday on the deposit paid for the first nite. The stay isn't until late summer, and my anniversary date is early summer, so it's possible that I don't stay at another resort in between, and use next year's credit at the WA, too!

I was going to book Elara, using the ADIP prepay rate, but the WA breakfast credit swayed me. Besides there aren't many food choices at Elara, and few upgrades to be had as well. WA is a little farther than Elara to my destination, but we'll make do.
thank you for sharing the DP i wanted to see. was a little skeptical about WA vegas being coded in NV vs CA as noted in the HH resort link. obviously a website error, but I was curious if this mistake also had an impact on the MCC. looks like it doesnt. i look forward to staying there myself given its still a mandarin oriental shell and all the same staff. it should be awesome.

Last edited by GundamWing01; Jan 14, 19 at 2:28 am
GundamWing01 is offline  
Old Jan 14, 19, 7:13 am
  #35  
 
Join Date: Mar 2005
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Originally Posted by yoshapman View Post
Has anyone stayed at the Grand Wailea in Maui lately and still had problems with the $250 Aspire credit posting? Saw some in this thread from 1/2 a year ago, wanted to know if it was still an issue.
Had a stay over New Years. Charge posted 1/6. No credit yet.
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Old Jan 14, 19, 8:56 am
  #36  
 
Join Date: Jan 2019
Posts: 149
I paid for an AP for Hilton Odawara Resort in Japan in October 2018 for a stay in June 2019. The resort didn't even charge me anything until November 2018 and I was expecting the resort credit to trigger. I decided to wait for the 12 weeks to see if anything will be posted. Fast forward to now, it has not posted. I think I will just use the credit for incidental charges once at the resort at this point.
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Old Jan 14, 19, 1:29 pm
  #37  
 
Join Date: Sep 2006
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So assuming that it's a 2 month wait if i decide to stay at Grand Wailea and use the credit?
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Old Jan 14, 19, 1:51 pm
  #38  
 
Join Date: Jul 2009
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Originally Posted by yoshapman View Post
So assuming that it's a 2 month wait if i decide to stay at Grand Wailea and use the credit?
If you need a response within a day, yes, assume that there hasn't been a change since the last posts, and that But yes, it can take 8-12 weeks per the terms of the credit card that you signed up for.
Of course, folks have had the credit post within weeks at dozens of properties. Not every single one is posted here because the thread would be 125265 pages long, and it is already filled with people asking the same questions that have been answered dozens of times. You really cant expect an immediate response.
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Old Jan 14, 19, 5:52 pm
  #39  
 
Join Date: Sep 2018
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Originally Posted by iahphx View Post
Yes, logic tells me that I would get both the Aspire credit and the AMEX Offer credit. Has anyone tried this yet?
I read a post on another site (can't find it now) that the poster stayed at the Conrad Fort Lauderdale, used both the Aspire credit and the Amex Offer. He even booked with Amex FHR.
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Old Jan 14, 19, 11:14 pm
  #40  
 
Join Date: Mar 2012
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Booked Conrad Bali at the lowest AP sale rate on 1/10. Last night saw the credit on my account. Post 1/11, Credit 1/13, but it took slightly longer than that for the data to show in my account.
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Old Jan 15, 19, 1:24 pm
  #41  
 
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Originally Posted by yoshapman View Post
Has anyone stayed at the Grand Wailea in Maui lately and still had problems with the $250 Aspire credit posting? Saw some in this thread from 1/2 a year ago, wanted to know if it was still an issue.
Stayed in Sept 2018 and none of the $800 in charges at Grand Wailea was reimbursed. Called Amex and it rep said it was not an authorized spend.
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Old Jan 15, 19, 1:41 pm
  #42  
 
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Originally Posted by frank808 View Post
Stayed in Sept 2018 and none of the $800 in charges at Grand Wailea was reimbursed. Called Amex and it rep said it was not an authorized spend.
What did you charge? We plan on charging restaurants and valet parking for sure.
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Old Jan 15, 19, 2:43 pm
  #43  
 
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Originally Posted by frank808 View Post
Stayed in Sept 2018 and none of the $800 in charges at Grand Wailea was reimbursed. Called Amex and it rep said it was not an authorized spend.
Originally Posted by Eujeanie View Post
What did you charge? We plan on charging restaurants and valet parking for sure.
I sure hope you called back as the rep was obviously clueless, what you charge has no bearing on the credit as long as the charge comes directly from a qualifying property.
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Old Jan 15, 19, 5:03 pm
  #44  
 
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Originally Posted by JJeffrey View Post
I sure hope you called back as the rep was obviously clueless, what you charge has no bearing on the credit as long as the charge comes directly from a qualifying property.
Actually, I believe if a resort outsources the valet, spa, etc. to outside companies, and coded it that way, they may not be considered hotel charges.

That's why it's important that the poster comes back and tells us what he charged for $800 that did not count...and it had to have not counted twice, once automatically from the original charge, and a second time when he called about it and they still said no.
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Old Jan 15, 19, 5:37 pm
  #45  
 
Join Date: Apr 2014
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Best use of 250 resort fee credit in Scottsdale?

Not looking for a room but currently in Scottsdale and want to treat the wife. Spa, a nice supper, golf? Thanks for any experiences you've had using the credit in the area.
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