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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Apr 10, 19, 2:46 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
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Old Dec 29, 18, 2:14 am
  #421  
 
Join Date: Sep 2017
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Originally Posted by sorrywereclosed View Post
Has anyone tried it and used it one night at the Tropicana in Las Vegas?
you should try searching. below are a few vegas examples.

Originally Posted by Troopers View Post
Received $250 credit for WA LV deposit for a stay next year.
Originally Posted by thebat View Post
It has now been over 8 weeks since we checked out of the Elara, Las Vegas. Elara is on the eligible list and I called Amex before we checked in to make sure of that. I still haven't received the $250 credit. I just got off a chat session about it and they claimed they knew nothing about this benefit! I had to go up the line to a supervisor who really took her time to find out it existed. Then she said my stay was " ineligible." I asked why and she couldn't tell me. She finally said I had to wait the full 12 weeks to inquire about it. Very unsatisfactory session with Amex chat!

Another strange thing about this is we stayed at the Tropicana Las Vegas for a couple days before we checked into Elara. We paid with Mrs Bat's Aspire card and the credit posted before the doors of the Trop bumped our butts as we left. I guess they just haven't worked out all the bugs with this new card.
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Old Dec 29, 18, 6:05 am
  #422  
 
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Originally Posted by flyaxa View Post
No, that would be a calendar year. Membership year is one full year from the date your membership begins...Sept 11 in your case.
What if one were to open two or three of these accounts? So you had multiple times for your account anniversary and resort credit based on the card you use. Are you allowed to do that?
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Old Dec 29, 18, 10:07 am
  #423  
 
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Originally Posted by GundamWing01 View Post
you should try searching. below are a few vegas examples.

I actually did a search. Only one data point is not enough. I asked Amex Chat on twitter chat and said The Tropicana was eligible. I also asked about advance purchases to see if it eligible, they said they will look into it further and escalated my concern to Hilton Liaison.

@askamex on Twitter.
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Old Dec 29, 18, 12:32 pm
  #424  
 
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Originally Posted by sorrywereclosed View Post
I actually did a search. Only one data point is not enough. I asked Amex Chat on twitter chat and said The Tropicana was eligible. I also asked about advance purchases to see if it eligible, they said they will look into it further and escalated my concern to Hilton Liaison.

@askamex on Twitter.
I'm not sure what data point you need unless you expect people to answer your question about every single resort on the list.
Pay at hotel on list= eligible
Advance purchase stay charged by Hilton instead of property itself (i.e., nearly all US stays it seems) = not eligible
​​​​​​
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Old Dec 29, 18, 12:43 pm
  #425  
 
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Originally Posted by sorrywereclosed View Post
I actually did a search. Only one data point is not enough. I asked Amex Chat on twitter chat and said The Tropicana was eligible. I also asked about advance purchases to see if it eligible, they said they will look into it further and escalated my concern to Hilton Liaison.

@askamex on Twitter.
Tropicana charges a deposit equal to your first night. So when I booked my stay my Amex was charged shortly i was booked after which generated the resort credit a few days later.
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Old Dec 29, 18, 12:47 pm
  #426  
 
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Originally Posted by BrlDsguise View Post
Tropicana charges a deposit equal to your first night. So when I booked my stay my Amex was charged shortly i was booked after which generated the resort credit a few days later.
The Tropicana on the strip next to the MGM Grand? Not the prepaid rate, right?

Last edited by Visconti; Dec 29, 18 at 1:00 pm Reason: PS - noticed "deposit," so moot question - please ignore
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Old Dec 29, 18, 2:18 pm
  #427  
 
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Originally Posted by Adam1222 View Post
I'm not sure what data point you need unless you expect people to answer your question about every single resort on the list.
Pay at hotel on list= eligible
Advance purchase stay charged by Hilton instead of property itself (i.e., nearly all US stays it seems) = not eligible

I was asking for a specific resort if you look at my original post. I read the wiki already, so I am inquiring with AMEX to see if this issue (bug) has been fixed on advance purchases.

It would be great if there was a list of resorts that would work to clear up some confusion in the Wiki.

Standby as I await for Amex Hilton Liason respond back if the advance purchases will work.

Here is some information from a recent Amex Chat:
Elara by Hilton Grand Vacations Ė Center Strip comes under eligible participating Hilton Resorts.
Alex - Dec 26, 2018 9:31 PM
Hilton Grand Vacations at the Flamingo is also eligible.
Alex - Dec 26, 2018 9:32 PM
Hilton Grand Vacations on Paradise also comes under eligible list.
Alex - Dec 26, 2018 9:33 PM
As per the list you have shared, those 3 properties are eligible as per the benefit terms.
Alex - Dec 26, 2018 9:34 PM
great how about Tropicana Doubletree.
You - Dec 26, 2018 9:35 PM
I do not see that property listed comes under eligible list in las vegas.
Alex - Dec 26, 2018 9:36 PM

So there are still some bugs in the system, so that is why I went to investigate it more with askamex through twitter to get some clarification before booking.
I asked, askamex through Twitter, if Tropicana Las Vegas - A DoubleTree by Hilton Hotel is elliglble?
They said No, but when I sent them the screenshot of view map from the resort website with Tropicana Las Vegas - A DoubleTree by Hilton Hotel is listed.
Then, Askamex stated, "If resort is located through this tool it is considered eligible."

Another thing I asked, are advanced purchases are eligible? i.e. "Honors discount advance purchase".
Askamex stated, "Yes, Advance purchases are eligible as long as the purchase is made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card. Eligible charges include room rates.

So then I asked about "Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessse and will not trigger the credit." from the Wiki. they weren't sure so they will look into it further with Hilton LIason and follow up.

Standby until I get a response.
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Old Dec 29, 18, 2:19 pm
  #428  
 
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Originally Posted by Visconti View Post
The Tropicana on the strip next to the MGM Grand? Not the prepaid rate, right?
I would like to know as well.
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Old Dec 29, 18, 3:05 pm
  #429  
 
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Originally Posted by NWplatinum View Post


What if one were to open two or three of these accounts? So you had multiple times for your account anniversary and resort credit based on the card you use. Are you allowed to do that?
There should be no issue with multiple cards. Each would track independently, I believe.
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Old Dec 29, 18, 4:14 pm
  #430  
 
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Originally Posted by Adam1222 View Post
I'm not sure what data point you need unless you expect people to answer your question about every single resort on the list.
Pay at hotel on list= eligible
Advance purchase stay charged by Hilton instead of property itself (i.e., nearly all US stays it seems) = not eligible
​​​​​​
exactly.

Originally Posted by sorrywereclosed View Post
I actually did a search. Only one data point is not enough. I asked Amex Chat on twitter chat and said The Tropicana was eligible. I also asked about advance purchases to see if it eligible, they said they will look into it further and escalated my concern to Hilton Liaison.

@askamex on Twitter.
the fact that you rely on whatever is said by AMEX chat or twitter is hilarious. they are probably the most stupid of all CSRs. sometimes they have smart people. the reason why they are chat vs live calls is because they are lower tier. not always true, but highly likely. and you cant even believe everything that is said by live CSRs either. so asking us to standby as you check with an "Amex Hilton Liason" is ridiculous. i dont care what they say. i care about DPs. that is the law. I only care what the T&C says for an initial guide and the risks of being banned or claw backs or how much BS I am willing to take when something doesnt work. this is exactly the scenario with amex airline credits.

furthermore, you should understand how vegas properties work. its fairly complicated and you cant expect everything to work perfectly like a standard hotel franchise model.

the tropicana is not a real hilton DT. this is why that property works for credit and works for advance deposits. because its owned and operated by Penn National Gaming as the tropicana and has a loose affiliation with Hilton's DoubleTree chain by name only. (similar to many others like SLS/W) meaning the charges do not come from hilton. you will NOT even see a Hilton DT sign anywhere outside of the building. if you go to Tropicana enough, you will CLEARLY tell the difference between a real DT and this makeshift wannabe DT that is really a casino priority environment which is great for some if you know the front desk staff who will honor all your diamond privileges. most at the front are not familiar with hilton policies as they are casino employees. i mean, they do have a diamond lounge for check-in, but dont expect free upgrades, although you do get free cookies, food, and free parking.

one DP of success is enough for me to try and see for YMMV. and when you have enough DP, its deemed as highly successful and others should have no issues.

EDIT - FUN FACT: diamond desk staff tell me how annoying it is when HH "loyalists" come on-site busting out DYKWIA DIAMOND STATUS. they dont give flying sheets about it. they put VIP priority for their marquee rewards elites.

Last edited by GundamWing01; Dec 31, 18 at 1:48 am
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Old Dec 29, 18, 6:12 pm
  #431  
 
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Originally Posted by Visconti View Post
The Tropicana on the strip next to the MGM Grand? Not the prepaid rate, right?
Yes to both questions.
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Old Dec 30, 18, 9:26 am
  #432  
 
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I stayed at resort this past week. Two nights. Also did spa with wife. Asked spa to charge costs to our room. Resort fees and taxes tack on a lot of extra so total came out to be around $800. I have three Aspires so I asked front desk to split the total cost and put $270 on each card. The $250 credit posted on all cards a few days later.
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Old Dec 30, 18, 10:44 am
  #433  
 
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Originally Posted by BRAMP123 View Post
I stayed at resort this past week. Two nights. Also did spa with wife. Asked spa to charge costs to our room. Resort fees and taxes tack on a lot of extra so total came out to be around $800. I have three Aspires so I asked front desk to split the total cost and put $270 on each card. The $250 credit posted on all cards a few days later.
How many accounts are you allowed to open?
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Old Dec 30, 18, 2:51 pm
  #434  
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Originally Posted by NWplatinum View Post
How many accounts are you allowed to open?
It depends if they were Citi accounts or Amex accounts.

You see, a lot of people had multiple Citi HH Reserve cards (because Ciit placed no llimits on how many Citi cards you could have or even how many of the same exact card you could have, and still get the bonus for each one), which were converted a year ago into Amex Ascend cards. Plus some of those people had an Amex HH Surpass card, which converted to yet another Ascend card.

Then some of those people with multiple Ascend cards may have upgraded each of those cards to Aspire.

And back to Citi, people also had no-fee Citi HH cards which got converted a year ago to no-fee Amex HH cards, and in turn some of those upgraded either to Ascend and then to Aspire or straight to Aspire.

That doesn't mean, however, that someone starting purely in the Amex sphere can get that many Ascend or Aspire cards. However, it might perhaps be possible to apply for one Aacend and one Aspire and maybe later upgrade the Ascend to another Aspire?

I don't think Amex will generally let you directly open a card when you already have one of that same card.

And then, of course, all that I said above is per person. Some people don't spell out that they're talking about multiple people's cards and just say "multiple cards" when they mean "multiple people's cards".
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Old Dec 31, 18, 1:49 am
  #435  
 
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Originally Posted by BRAMP123 View Post
I stayed at resort this past week. Two nights. Also did spa with wife. Asked spa to charge costs to our room. Resort fees and taxes tack on a lot of extra so total came out to be around $800. I have three Aspires so I asked front desk to split the total cost and put $270 on each card. The $250 credit posted on all cards a few days later.
which property?
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