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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Apr 10, 19, 2:46 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
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Old Dec 14, 18, 1:44 pm
  #376  
 
Join Date: Nov 2011
Posts: 47
I can also confirm that after upgrade from Ascend to Aspire on 10/10/18 I received Free Night certificate email on 12/12/18 and both credits - Airline and Resort ( card anniversary night was in August)... the fees were prorated.
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Old Dec 15, 18, 9:38 am
  #377  
 
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 622
Originally Posted by laserg View Post
Yahoo!
$250 resort credit posted today.

Reference:
It was an advanced payment / non-refundable rate - ANTHR DAY IN PARADSE. I think it was buy three nights get the fourth night free. Res made on 11/13, but not billed until 12/4. The actual travel isn't until April 2019. Hope that helps. Plus I hope the $250 resort credit posts in the next few days. Will update.
Now that is interesting! I was looking at that rate, Another Day in Paradise, at the Elara in Las Vegas and wondering if it would be credited. Another FTer above has been waiting for the regular credit for his or her stay for awhile now. Thanks!
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Old Dec 15, 18, 10:15 am
  #378  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,880
Originally Posted by daloosh View Post
Now that is interesting! I was looking at that rate, Another Day in Paradise, at the Elara in Las Vegas and wondering if it would be credited. Another FTer above has been waiting for the regular credit for his or her stay for awhile now. Thanks!
Yes, that other FTer is me. I checked out of the Elara on Sept 22. I wasn't getting the credit.I called and called and was told they couldn't do anything until 12 weeks had passed. Chat was useless, they claimed they new nothing about resort credit! But I called again a few days ago and found a very sympathetic agent. He handled it manually and the credit appeared the next day. Yay.
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Old Dec 15, 18, 11:48 am
  #379  
 
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 622
Originally Posted by thebat View Post
Yes, that other FTer is me. I checked out of the Elara on Sept 22. I wasn't getting the credit.I called and called and was told they couldn't do anything until 12 weeks had passed. Chat was useless, they claimed they new nothing about resort credit! But I called again a few days ago and found a very sympathetic agent. He handled it manually and the credit appeared the next day. Yay.
Excellent! Well, if the date firms up, I could buy the ADIP rate, get $250 credited this member year, and since the trip isn't until next summer, after my anniversary, my charges at the hotel could be credited another $250. That would be great! I've never stayed at Elara, but it's close to my meeting place (PH) and the rates at Cosmopolitan have gone up. You recommend it?
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Old Dec 15, 18, 3:30 pm
  #380  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,880
Originally Posted by daloosh View Post
Excellent! Well, if the date firms up, I could buy the ADIP rate, get $250 credited this member year, and since the trip isn't until next summer, after my anniversary, my charges at the hotel could be credited another $250. That would be great! I've never stayed at Elara, but it's close to my meeting place (PH) and the rates at Cosmopolitan have gone up. You recommend it?
Yes, it's a beautiful place. Bit of a walk to a casino PH, but it's all under cover. You walk the length of the Miracle Mile to get there. We stay at the Elara every year for the past five years. PM if you want more info..
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Old Dec 16, 18, 2:01 pm
  #381  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,142
Great DP dates. One of ours was upgraded early Nov with an anniversary date of early Dec, so we'll see if the free night posts for the upgraded year. The prorated AF has not been billed (likely won't as the upcoming statement will be past the anniversary date.). Both airline and resort credits already utilized.

Originally Posted by nabeelj View Post
​​​​​​Since there's been some chatter of which benefits apply when upgrading, I thought I'd document the dates of my upgrade to illustrate:

May 9 - Ascend $95 renewal fee
Oct 12 - upgraded from Ascend to Aspire
Oct 24 - received $250 airline fee credit (charges were on Oct 20)
Nov 17 - received $32.16 resort credit (charge was on previous day)
Nov 21 - received $217.84 resort credit (charge was on previous day)
Dec 9 - Ascend $39.58 refund and Aspire $187.50 prorated fee
Dec 13 - email from Amex indicating free w/e night
Dec 14 - email from Hilton with free w/e night details

So, it seems I received the airline credit in 2018, the resort credit in the partial year and the free weekend night after my partial year prorated fee was billed.

I fully expect to be able use my $250 airline credit after January 1st, 2019, as well as the $250 resort credit and another free weekend night after my annual fee is billed in May 2019.
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Old Dec 16, 18, 2:04 pm
  #382  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,142
3rd night free prepaid domestic rate credited successfully, so it seems these promos tend to be billed by the hotel directly (I verified with them beforehand as well)

Originally Posted by frudd38 View Post
Great DP as this particular domestic AP rate is charged directly by the hotel. I may just give a shot with a stay 2 get 3rd nt free rate now.

Rate Details ANOTHER DAY IN PARADISE

ANOTHER DAY IN PARADISE STAY 3 GET THE 4TH NIGHT FREE. FULL PREPAY. NO CNCL. DAILY DISCOUNT INCLDES FREE NGHT.
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Old Dec 18, 18, 8:06 am
  #383  
 
Join Date: Nov 2015
Posts: 23
Have a question if anyone has had a similar experience. I am going to be in Orlando - NOT staying at a Hilton resort, but I will be golfing at Waldorf Astoria Orlando, and having drinks and lunch after golf in the clubhouse. If I charged the golf, lunch, and drinks to Hilton Aspire card, does anyone know for sure if I would get the $250 credit (bill will be over $250). Thanks.
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Old Dec 18, 18, 9:05 am
  #384  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,294
Originally Posted by sg4515 View Post
Have a question if anyone has had a similar experience. I am going to be in Orlando - NOT staying at a Hilton resort, but I will be golfing at Waldorf Astoria Orlando, and having drinks and lunch after golf in the clubhouse. If I charged the golf, lunch, and drinks to Hilton Aspire card, does anyone know for sure if I would get the $250 credit (bill will be over $250). Thanks.
As with everything related to this credit it depends on how the charge shows up. If it's charged as the Waldorf Astoria Orlando then you should get the credit. But if it's charged as "Golf Course XYZ" or "Restaurant XYZ" etc. then you won't get the credit.
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Old Dec 18, 18, 11:06 am
  #385  
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 856
Originally Posted by sg4515 View Post
Have a question if anyone has had a similar experience. I am going to be in Orlando - NOT staying at a Hilton resort, but I will be golfing at Waldorf Astoria Orlando, and having drinks and lunch after golf in the clubhouse. If I charged the golf, lunch, and drinks to Hilton Aspire card, does anyone know for sure if I would get the $250 credit (bill will be over $250). Thanks.
I've played this course numerous times and all of my charges, pro shop and restaurant showed Waldorf Astoria. YMMV

It's a fun challenging course.
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Old Dec 18, 18, 9:42 pm
  #386  
 
Join Date: Dec 2018
Posts: 19
When does resort credit restart on upgrades?

Originally Posted by frudd38 View Post
Great DP dates. One of ours was upgraded early Nov with an anniversary date of early Dec, so we'll see if the free night posts for the upgraded year. The prorated AF has not been billed (likely won't as the upcoming statement will be past the anniversary date.). Both airline and resort credits already utilized.
I have a question along these lines, if I upgrade a card originally opened in November of 2015 in February would the resort credit restart In the month of February of 2020 or November of 2019? Also has anyone been able to use the free weekend night at the playa del carmen all inclusive? I know typically the AI properties are excluded but the site doesn't list hilton playa del carmen as an excluded property. TIA
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Old Dec 18, 18, 9:48 pm
  #387  
 
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,417
Originally Posted by Beachchaser View Post
I have a question along these lines, if I upgrade a card originally opened in November of 2015 in February would the resort credit restart In the month of February of 2020 or November of 2019? Also has anyone been able to use the free weekend night at the playa del carmen all inclusive? I know typically the AI properties are excluded but the site doesn't list hilton playa del carmen as an excluded property. TIA
The resort list is included properties and Playa del Carmen appears on it. It is that simple.
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Old Dec 18, 18, 10:26 pm
  #388  
 
Join Date: Dec 2018
Posts: 19
Originally Posted by BrlDsguise View Post
The resort list is included properties and Playa del Carmen appears on it. It is that simple.
sorry if I didn't communicate clearly, I was curious if anyone has been able to use a free weekend night certificate at the hilton playa del carmen all inclusive property?

Last edited by Beachchaser; Dec 18, 18 at 10:35 pm
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Old Dec 19, 18, 7:17 am
  #389  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,330
Originally Posted by Beachchaser View Post
sorry if I didn't communicate clearly, I was curious if anyone has been able to use a free weekend night certificate at the hilton playa del carmen all inclusive property?
​​​​​​this thread is about the resort credit. there is a separate thread about free weekend night certificates.
https://www.flyertalk.com/forum/american-express-membership-rewards/1890082-free-weekend-night-aspire-hilton-credit-card-not-honored.html

you are more likely to get an answer there, though the property has been a Hilton for less than two months so the data set is likely small.
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Old Dec 19, 18, 8:15 am
  #390  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,142
Originally Posted by Beachchaser View Post
I have a question along these lines, if I upgrade a card originally opened in November of 2015 in February would the resort credit restart In the month of February of 2020 or November of 2019? TIA
November
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