Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hilton | Hilton Honors
Reload this Page >

Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

    Hide Wikipost
Old Sep 5, 19, 4:16 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Enigma368
Wiki Link
$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) At what resorts has the resort fee been credited for?
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Print Wikipost

Old May 15, 19, 9:31 am
  #376  
 
Join Date: May 2019
Posts: 6
Originally Posted by Ord Liza View Post
What date do your charges show as having been incurred? I'm in a similar situation and have been assured that, even though the credit for "last year" will be manually applied in the "new year", I'll still get the "new year" credit too. I'll believe it when I see it, but at least my account is notated to say I will. If I were you, I would call Amex and have them notate your account.
they say check out May 11th but posted on the 13th I guess.
dhtravelerforlife123 is offline  
Old May 16, 19, 8:33 am
  #377  
 
Join Date: May 2019
Posts: 6
Originally Posted by dhtravelerforlife123 View Post


they say check out May 11th but posted on the 13th I guess.
posted last night. Btw Hilton stay was 14x points. The 50 off 250 refunded at 3x points so thatís a nice bonus.
dhtravelerforlife123 is offline  
Old May 16, 19, 1:45 pm
  #378  
 
Join Date: Mar 2019
Posts: 23
Is there anyway to check if the resort credit renewed on my card?
jhangilp is offline  
Old May 16, 19, 3:14 pm
  #379  
 
Join Date: Jul 2011
Location: CT
Programs: HH Diamond, Marriott Gold
Posts: 360
Just a DP, when my credit did not appear from our stay at the Conrad Maldives after 1 week, I called in,they told me to call back after another week and if it hadn't been credited by then they would manually do the credit. Sure enough called 1 week later and they credited both mine and my wifes account.
JRV62 is offline  
Old May 17, 19, 1:20 pm
  #380  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,245
[QUOTE=frudd38;31085596]My AP charges posted as Hilton Tokyo Bay credited in 1-2 days, but the on property charge (flex rate) at check out posted as TOKYO BAY HILTON HOTEL and has yet to be credited after 4 days.

Update: still not credit so it looks like the front desk charge is not recognized by Amex while the AP charges by the back office/accounting just a week before credited just fine. This could be the reason for other properties where people have conflicting DP's. Looks like I'll have to wait the full 12 weeks to inquire..
frudd38 is offline  
Old May 17, 19, 2:14 pm
  #381  
 
Join Date: Oct 2009
Location: PHX
Programs: Airline Free Agent, Bonvoy Titanium
Posts: 3,552
Worked for me automatically. Embassy Suites Waikiki and Hilton Waikiki Beach
Jimgotkp is online now  
Old May 19, 19, 1:33 pm
  #382  
 
Join Date: Apr 2014
Location: Omaha Nebraska
Programs: United, delta, AA, Alaskan, Frontier, Hilton Gold, Hyatt, Chase Sapphire
Posts: 207
Las Vegas stay?

Looking at a 2 night stay in October. Want to use 250 resort fee credit and or Hilton points for one night. Then one night in a Ceasars property to use my Total reward benefits. Thanks for any ideas.
shanna135 is offline  
Old May 19, 19, 1:59 pm
  #383  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,937
Originally Posted by shanna135 View Post
Looking at a 2 night stay in October. Want to use 250 resort fee credit and or Hilton points for one night. Then one night in a Ceasars property to use my Total reward benefits. Thanks for any ideas.
What kind of "ideas"? Did you look at the rates of Hilton resorts in Las Vegas?
Adam1222 is offline  
Old May 22, 19, 3:25 pm
  #384  
 
Join Date: Jul 2013
Location: SEA/DEN
Programs: Hostelworld.com Diamond Plated Platinum
Posts: 388
Just to add another data point:

I paid for the Hilton Malta, advanced booking paid in full, and did not receive the credit. It has now been 5 weeks, so I think I need to wait the full 12 weeks and request it then.

On a side note, this booking also did not earn the full 14x points for Hilton spend. I only got 3x. AMEX chat agent said that it is not a Hilton Hotel & Resort. Called in, and got a request for the points to post to my account.

Maybe it is just something with the way this hotel codes things. Seems odd it is both points and credits not working for me.

Hilton Whistler worked last year when i did it, no problem.
happychic likes this.
AJCU is offline  
Old May 22, 19, 4:02 pm
  #385  
 
Join Date: Nov 2018
Location: US
Posts: 16
Originally Posted by AJCU View Post
Just to add another data point:

I paid for the Hilton Malta, advanced booking paid in full, and did not receive the credit. It has now been 5 weeks, so I think I need to wait the full 12 weeks and request it then.

On a side note, this booking also did not earn the full 14x points for Hilton spend. I only got 3x. AMEX chat agent said that it is not a Hilton Hotel & Resort. Called in, and got a request for the points to post to my account.

Maybe it is just something with the way this hotel codes things. Seems odd it is both points and credits not working for me.

Hilton Whistler worked last year when i did it, no problem.
You mean $250 resort credit? If you prepaid the hotel in advance, $250 resort credit does not apply. See terms & conditions again. Only the items you post pay at check out (including all room charges, daily room rates) qualify for $250 resort credit.

Last edited by paulzone2k; May 22, 19 at 4:19 pm Reason: error
paulzone2k is offline  
Old May 22, 19, 4:11 pm
  #386  
 
Join Date: Jan 2008
Posts: 1,540
Prepaid for Hilton resort hotels works for the $250 credit.
Maybe it doesnt work for all hotels in the resorts category
HawaiiO is offline  
Old May 22, 19, 7:29 pm
  #387  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,937
Originally Posted by HawaiiO View Post
Prepaid for Hilton resort hotels works for the $250 credit.
Maybe it doesnt work for all hotels in the resorts category
As has been discussed in a couple dozen posts:
It does not work for US properties, since the payment is posted by Hilton central reservations, not the property. At foreign properties, the individual resort posts the purchase.
Adam1222 is offline  
Old May 22, 19, 9:10 pm
  #388  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 5,755
Originally Posted by Adam1222 View Post
As has been discussed in a couple dozen posts:
It does not work for US properties, since the payment is posted by Hilton central reservations, not the property. At foreign properties, the individual resort posts the purchase.
I just did a prepayment for a US hotel directly with the hotel - mainly to trigger the Amex Sync credit - but it is also a resort on the list. The hotel’s in-house reservations sent me a link directly and it seems to be processed by them (the actual property) although so far, it is only showing as Hilton Hotels and Resorts and not the name of the actual hotel. Fingers crossed it works for the resort credit as well. I wish there was some way to tell other than waiting for the credit to post.
Finkface is offline  
Old May 23, 19, 4:37 am
  #389  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,878
Originally Posted by Finkface View Post
I just did a prepayment for a US hotel directly with the hotel - mainly to trigger the Amex Sync credit - but it is also a resort on the list. The hotelís in-house reservations sent me a link directly and it seems to be processed by them (the actual property) although so far, it is only showing as Hilton Hotels and Resorts and not the name of the actual hotel. Fingers crossed it works for the resort credit as well. I wish there was some way to tell other than waiting for the credit to post.
A prepayment by the hotel directly is different than an advance purchase rate billed by Hilton corporate. How long has it been since the charge actually posted? Give it at least 3 or 4 days from the date the charge posts before starting to worry.
JJeffrey is offline  
Old May 23, 19, 12:33 pm
  #390  
 
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Gold, HH Diamond, Fairmont Plat (RIP)
Posts: 5,755
Originally Posted by JJeffrey View Post
A prepayment by the hotel directly is different than an advance purchase rate billed by Hilton corporate. How long has it been since the charge actually posted? Give it at least 3 or 4 days from the date the charge posts before starting to worry.
The charge posted May 21 (the Amex Sync credit also posted immediately). On my account summary page, it just says Hilton Hotels and Resorts but when I click on the actual charge, it says “Will appear on your Jun 9 statement as HILTON (ACTUAL HOTEL NAME)”. I will report back if/when the resort credit posts.

The funny thing is that the name of the hotel shown in the detail on the Sync credit differs from the name of the hotel shown in the detail of the charge. It is definitely the same hotel but the name is shown quite differently. If I didn’t know this hotel well and why the name appears as it does in both cases, I would never think they were the same.
Finkface is offline  

Thread Tools
Search this Thread
Search Engine: