Apr 24, 2018, 6:57 pm
Last edit by: rrgg
$250 Hilton Resort Credit
Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.
The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.
AMEX TERMS:
Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.
The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.
AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.
FAQ
ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.
2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.
3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.
4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.
5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.
6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.
For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!
ELIGIBLE PROPERTIES
As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.
7)Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!
8) However, the hilton.com/resorts website isn’t the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.
9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.
ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.
13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.
CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically postsbetween 2-5 days after 10 days or even more after the eligible charge posts to your Amex account. Note that sometimes your charge will not even be processed until the following day, early in the morning.
17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.
18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:
LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]
19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
FAQ
ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.
2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.
3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.
4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.
5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.
6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.
For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!
ELIGIBLE PROPERTIES
As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.
7)
9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.
11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.
ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.
13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.
15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.
CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts
17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.
18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:
LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]
19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021
[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]
Dec 17, 2021, 12:06 pm
#346
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Not sure what you mean by your corporate rate being considered an advance purchase rate? Is it an AP rate or not?
In any event, assuming your corporate rate is not an AP rate, then the rate you book is completely irrelevant. All that matters is that a charge from a qualifying property hits your Aspire. Amex doesn't care whether you book the rack rate or the AAA rate or your corporate rate or anything else, if you charge $100 at a qualifying property to your Apsire you'll see a $100 credit.
In any event, assuming your corporate rate is not an AP rate, then the rate you book is completely irrelevant. All that matters is that a charge from a qualifying property hits your Aspire. Amex doesn't care whether you book the rack rate or the AAA rate or your corporate rate or anything else, if you charge $100 at a qualifying property to your Apsire you'll see a $100 credit.
Dec 22, 2021, 6:31 am
#347
Join Date: Sep 2009
Posts: 117
Hi there,
My credit expires next month for 2 cards. I tried to messages the Hilton Seychelles to pre charge credit but they said they cannot pre authorize it. Am I understanding correctly that prepaid (advance) rates at international Hiltons? What are other options are there without staying at a qualifying resort. THANKS! I read the forum but am unclear.
My credit expires next month for 2 cards. I tried to messages the Hilton Seychelles to pre charge credit but they said they cannot pre authorize it. Am I understanding correctly that prepaid (advance) rates at international Hiltons? What are other options are there without staying at a qualifying resort. THANKS! I read the forum but am unclear.
Dec 22, 2021, 9:51 am
#348
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Hi there,
My credit expires next month for 2 cards. I tried to messages the Hilton Seychelles to pre charge credit but they said they cannot pre authorize it. Am I understanding correctly that prepaid (advance) rates at international Hiltons? What are other options are there without staying at a qualifying resort. THANKS! I read the forum but am unclear.
My credit expires next month for 2 cards. I tried to messages the Hilton Seychelles to pre charge credit but they said they cannot pre authorize it. Am I understanding correctly that prepaid (advance) rates at international Hiltons? What are other options are there without staying at a qualifying resort. THANKS! I read the forum but am unclear.
Dec 22, 2021, 10:20 am
#349
Join Date: Sep 2009
Posts: 117
An advanced purchase rate should work if the hotel actually charges you in advance. (A pre-authorization is not the same as a charge.) Your only options are to make a purchase from a qualifying resort, whether for a stay now, a non-stay purchase, or a purchase in advance.
Rate Rules and Cancellation Policy
- There is a credit card deposit required of 470.25 USD for this reservation, which has been charged to your card.
- If you wish to cancel, please do by 11:59 p.m. on Jan-06-2022to avoid cancellation penalties.
- When you check in, a hold may be placed on your card for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out. Any such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.
- If the slider is used to select a Points and Money combination, that selection is final once your stay is booked.
Dec 22, 2021, 1:28 pm
#350
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,466
THANKS! I booked a stay here just cause - but before my anniversary date. These are the rules. It should qualify right? I’ll split over the two cards at checkout:
Rate Rules and Cancellation Policy
- There is a credit card deposit required of 470.25 USD for this reservation, which has been charged to your card.
Dec 22, 2021, 3:12 pm
#351
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
To expand on this, some international properties do not actually charge the card on an advance purchase rate until closer to the stay.
Dec 30, 2021, 2:38 pm
#353
Join Date: Dec 2015
Posts: 39
Update on this. We also paid at the front desk for a night and for some food. That resort credit also didn't post and it shows as front desk. When calling about the credit the amex rep said we couldn't put in a request until 4 weeks after the stay.
Jan 7, 2022, 9:37 pm
#354
Join Date: Sep 2014
Posts: 24
I booked one night stay at hilton waikiki beach (hilton honors rate) in feb 2022 but it did not trigger credit. No deposit was charged to credit card right now (T&C says no deposit required) Does that mean my stay (room rate) will not trigger the credit ?
Last edited by lakhataria; Jan 7, 2022 at 9:49 pm
Jan 8, 2022, 2:46 am
#355
Join Date: Jun 2018
Location: LAX/SFO
Programs: Hyatt Explorist, Hilton Diamond, Marriott Gold, Fortune Wings Club Gold
Posts: 358
If the hilton waikiki beach is listed on hilton.com/resorts in feb 2022 when you check in and out, it will trigger the credit. But until they actually charge you at check-out, there's nothing for Amex to reimburse.
Jan 8, 2022, 6:40 pm
#356
Suspended
Join Date: Jul 2020
Programs: Delta Gold Medallion, Hyatt Globalist, Hilton Diamond
Posts: 1,010
2022 Sucessfully Applied Credit Datapoint - HILTON DEAD SEA RESORT
2022 DP
Booked 2 nights at the Hilton Dead Sea Resort for total of about $150 room rate tax inclusive. Had no incidentals.
Charged $150 at checkout, the $150 charge was visible on my statement the next day.
$150 Resort Credit from my Amex Aspire posted two days later.
Credit meter shows $100 remains
HILTON DEAD SEA $150
HILTON DEAD SEA ($150)
Booked 2 nights at the Hilton Dead Sea Resort for total of about $150 room rate tax inclusive. Had no incidentals.
Charged $150 at checkout, the $150 charge was visible on my statement the next day.
$150 Resort Credit from my Amex Aspire posted two days later.
Credit meter shows $100 remains
HILTON DEAD SEA $150
HILTON DEAD SEA ($150)
Jan 8, 2022, 8:03 pm
#357
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Jan 9, 2022, 5:34 am
#358
Join Date: Dec 2008
Posts: 3,031
2022 DP
Booked 2 nights at the Hilton Dead Sea Resort for total of about $150 room rate tax inclusive. Had no incidentals.
Charged $150 at checkout, the $150 charge was visible on my statement the next day.
$150 Resort Credit from my Amex Aspire posted two days later.
Credit meter shows $100 remains
HILTON DEAD SEA $150
HILTON DEAD SEA ($150)
Booked 2 nights at the Hilton Dead Sea Resort for total of about $150 room rate tax inclusive. Had no incidentals.
Charged $150 at checkout, the $150 charge was visible on my statement the next day.
$150 Resort Credit from my Amex Aspire posted two days later.
Credit meter shows $100 remains
HILTON DEAD SEA $150
HILTON DEAD SEA ($150)
Jan 9, 2022, 5:07 pm
#359
Suspended
Join Date: Jul 2020
Programs: Delta Gold Medallion, Hyatt Globalist, Hilton Diamond
Posts: 1,010
It all depends by property unfortunately. Last year I had to wait 12 weeks before calling AMEX to manually credit. This year it was instant. 2 different resorts obviously.
Jan 11, 2022, 10:13 pm
#360
Join Date: Jul 2009
Location: World
Posts: 1,647
Assuming this credit can be used towards the resort fee at Hitlon resorts after booking prepair rates not including this fee through FHR, THC, etc. - can you just call the hotel and pay these hotel fees prior to arrival?