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Hilton Amex Aspire $250 Resort Credit

Hilton Amex Aspire $250 Resort Credit

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Old Apr 10, 19, 2:46 pm   -   Wikipost
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$250 Hilton Resort Credit

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.

FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Iím booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is ďpay at hotelĒ then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Iím looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES
7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnít the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnít see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to ďResort Property,Ē can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, itís not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.


ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnít discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Itís an eligible property and Iím paying with my Aspire, but surely I wonít get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And donít call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after the eligible charge posts to your Amex account.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - one report
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
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Old Nov 16, 18, 6:18 pm
  #271  
 
Join Date: Jul 2015
Posts: 58
Originally Posted by jbeckett View Post
The resort credit is valid for award stays.


It does not matter which account the reservation is made under.

What matters is that the Aspire credit card is used for the payment directly to an eligible resort. The credit is made by American Express, which has no idea about how the reservation was made or whether it was an award or paid stay.
Thank you.
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Old Nov 17, 18, 9:22 am
  #272  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,878
It has now been over 8 weeks since we checked out of the Elara, Las Vegas. Elara is on the eligible list and I called Amex before we checked in to make sure of that. I still haven't received the $250 credit. I just got off a chat session about it and they claimed they knew nothing about this benefit! I had to go up the line to a supervisor who really took her time to find out it existed. Then she said my stay was " ineligible." I asked why and she couldn't tell me. She finally said I had to wait the full 12 weeks to inquire about it. Very unsatisfactory session with Amex chat!
Another strange thing about this is we stayed at the Tropicana Las Vegas for a couple days before we checked into Elara. We paid with Mrs Bat's Aspire card and the credit posted before the doors of the Trop bumped our butts as we left. I guess they just haven't worked out all the bugs with this new card.
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Old Nov 17, 18, 5:29 pm
  #273  
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AA EXP, AS MVP75K, Hilton Diamond, Marriott Gold, IHG Spire
Posts: 1,249
Can you ďdouble dipĒ so to speak on the resort credit? I know the new resort credit is given to you on your card anniversary. So if the day of my anniversary rolls around, I use the resort credit, then cancel the card just after it charges me the annual fee, do I get the resort credit and not have to pay the $450?
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Old Nov 17, 18, 8:05 pm
  #274  
 
Join Date: May 2015
Location: Colorado Springs
Programs: Hilton - Diamond; SPG/Marriott - Gold
Posts: 195
For those looking to use the credit before the account anniversary, we stayed at the Doubletree Breckenridge. We booked the room in September and stayed in November. The hotel charged us a one night deposit in September (even though it was a fully refundable reservation). Amex reimbursed us two days after the deposit was charged in September. We had some room and valet charges when we stayed in November and Amex reimbursed us the rest of the $250 dollar credit then.
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Old Nov 18, 18, 8:24 am
  #275  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,878
Originally Posted by Blind and Green View Post
For those looking to use the credit before the account anniversary, we stayed at the Doubletree Breckenridge. We booked the room in September and stayed in November. The hotel charged us a one night deposit in September (even though it was a fully refundable reservation). Amex reimbursed us two days after the deposit was charged in September. We had some room and valet charges when we stayed in November and Amex reimbursed us the rest of the $250 dollar credit then.
That's great. I wonder if anyone has had any luck with Hampton Inn?
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Old Nov 18, 18, 11:29 am
  #276  
 
Join Date: Jul 2012
Location: KSTP KSPG
Programs: AOPA
Posts: 957
Originally Posted by Blind and Green View Post
For those looking to use the credit before the account anniversary, we stayed at the Doubletree Breckenridge. We booked the room in September and stayed in November. The hotel charged us a one night deposit in September (even though it was a fully refundable reservation). Amex reimbursed us two days after the deposit was charged in September. We had some room and valet charges when we stayed in November and Amex reimbursed us the rest of the $250 dollar credit then.
have multiple semi flex reservation, but none of them have been charged. Not sure when the will be charging them.
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Old Nov 18, 18, 12:12 pm
  #277  
 
Join Date: Apr 2014
Posts: 1,419
I had a charge for my stay at Waldorf Astoria La Quinta resort on 10/29, but the $250 resort credit has not been posted after almost 20 days. ($70 credit from Amex offer did post rather quickly a few days after....) I read here a lot of people got the $250 credit posted a few days after the charge was posted. I chatted and called Amex aspire card customer service, but they all use the standard time frame of 8-12 weeks to try to make me wait.

What is my option? I have a feeling that if the credit did not post a few days after the charge, it is never gonna post.
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Old Nov 18, 18, 1:09 pm
  #278  
 
Join Date: May 2015
Location: Colorado Springs
Programs: Hilton - Diamond; SPG/Marriott - Gold
Posts: 195
Originally Posted by thebat View Post
That's great. I wonder if anyone has had any luck with Hampton Inn?
To be clear, the Doubletree Breckenridge is on the list of the Hilton resorts.
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Old Nov 18, 18, 2:12 pm
  #279  
 
Join Date: Mar 2003
Location: ABQ
Programs: AA Plat, HH Dia
Posts: 248
Reward year?

Is there a way to double-check when the card's award year begins? I upgraded in January and was charged a pro-rated annual fee at that time. I was charged the full annual fee in June, which is when the fee has been charged for as long as I've had this Amex account (around 15 years). When I called Amex, they said the reward year would be based on the date of the January account upgrade. Is the timing of the annual fee completely unrelated to the timing of the reward year?

I'm curious because I received the $250 resort credit for a June stay (credited 6/30 for a stay ending 6/26) and I'm not sure whether my next resort stay (reserved for early June 2019) will be eligible for the credit.
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Old Nov 18, 18, 4:20 pm
  #280  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,292
Originally Posted by thebat View Post
That's great. I wonder if anyone has had any luck with Hampton Inn?
Sigh.

Doubletree Breckenridge is one of the 100+ resorts listed on the Hilton Resorts website, and thus eligible for this credit.

There are no Hampton Inns.

The determining factor is not the brand of the hotel, but whether it is on the list of eligible resorts.
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Old Nov 18, 18, 7:32 pm
  #281  
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AA EXP, AS MVP75K, Hilton Diamond, Marriott Gold, IHG Spire
Posts: 1,249
Originally Posted by Adam1222 View Post
Sigh.

Doubletree Breckenridge is one of the 100+ resorts listed on the Hilton Resorts website, and thus eligible for this credit.

There are no Hampton Inns.

The determining factor is not the brand of the hotel, but whether it is on the list of eligible resorts.
No, but I thought @trooper above said if you buy a Hilton property in the US in advance it processes through corporate office and the card recognizes it as a part of the credit?
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Old Nov 18, 18, 9:33 pm
  #282  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,292
Originally Posted by NWplatinum View Post


No, but I thought @trooper above said if you buy a Hilton property in the US in advance it processes through corporate office and the card recognizes it as a part of the credit?
One single person reported that in a single instance. It is not supposed to work so that any domestic Hilton property qualifies with an advance purchase. That certainly is not what the resort credit benefit provides.
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Old Nov 19, 18, 9:43 am
  #283  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL SM; IHG PlatAmb; Hilton Dia; Marriott/SPG Plat; Radisson Gold; Hyatt Discoverist
Posts: 4,292
Finally went to use my credit, booked a trip around it, and it appears my fear may be true.
I stayed at the Hilton Playa del Carmen, which is on the list of resorts. The charge posted as the "Royal Playa del Carmen," which is what the hotel was before it joined Hilton. No credit applied, no extra points for the spend. Will keep folks posted if I get it resolved. But beware.

UPDATE: Surprisingly, the full credit posted 2 days later.

Last edited by Adam1222; Nov 20, 18 at 9:11 pm
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Old Nov 20, 18, 9:08 pm
  #284  
 
Join Date: Sep 2011
Posts: 51
Any data points on if the Doubletree Times Square counts? It's not on the resort list but when you run the search for NYC hotels and click the "resort property" box on the left, it shows up as a resort property. Thoughts?
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Old Nov 20, 18, 11:05 pm
  #285  
 
Join Date: Jan 2014
Location: Rochester, MN
Programs: Hilton HHonors Diamond, IHG Plat
Posts: 727
Booked and stayed one night at Hilton Buena Vista Palace near Dis Springs, on the Aspire, which I just upgraded to with a 150K/$4k in 3 months offer. This resort requires a deposit which was paid on booking, resort credit posted 2 days later for that charge. Post stay, had the resort fee + some misc. small charges on the portfolio, and that credit posted the day after these charges hit. Impressed, and this resort really was not a bad deal at all either.

Can anyone advise, does the $250 reset at your original cardmember anniversary (in my case for the Ascend), or will it reset at the upgrade date?
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