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[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]

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Old Apr 24, 2018, 6:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
$250 Hilton Resort Credit

Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.

The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.


FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If I’m booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is “pay at hotel” then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) I’m looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES

As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.

7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isn’t the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didn’t see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to “Resort Property,” can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, it’s not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.



ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesn’t discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. It’s an eligible property and I’m paying with my Aspire, but surely I won’t get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And don’t call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after 10 days or even more after the eligible charge posts to your Amex account. Note that sometimes your charge will not even be processed until the following day, early in the morning.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]


19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021







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[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]

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Old Jul 6, 2021, 8:47 am
  #181  
formerly wunderpit
 
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Originally Posted by Adam1222
It's not semantics. That's the point. To the extent you think that any hotel that charges a resort fee must be eligible for purposes of this specific credit, that is a semantic argument. But, as has been covered in dozens of posts, and in the wiki, eligibility is not determined based on whether a hotel has resort-like features, calls itself a resort, or anything other than whether it is on the specific list of eligible properties. It has been that way since this card was introduced years ago.
​​​​​I'm sorry you did not understand that and thought otherwise. But that's not irony.

The better way to think of it is there is a list of "Aspire Credit Properties." The HGI you want to stay at is not on that list.
Adam, I understand how the list works.

Irony is the clash between expectations and outcomes, usually silly. The expectation for me is that Hilton, through their partnership with American Express, would be in sync and credit resort fees at a Hilton property that charges resort fees. The ironic outcome is that they do not. That is amusing to me. I can’t call it coincidental…I guess I could call it effing stupid, which may be more appropriate but less appealing to an admin.

All said, I understand the list, just not the broken down correlation in Hilton’s mind. But I guess you could categorize this under the same heading as the small list of Hilton properties that don’t allow a free night under their Hilton free night certificates, some of which are not THAT outstanding.
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Old Jul 6, 2021, 8:51 am
  #182  
 
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Originally Posted by wunderpit
Adam, I understand how the list works.

Irony is the clash between expectations and outcomes, usually silly. The expectation for me is that Hilton, through their partnership with American Express, would be in sync and credit resort fees at a Hilton property that charges resort fees. The ironic outcome is that they do not. That is amusing to me. I can’t call it coincidental…I guess I could call it effing stupid, which may be more appropriate but less appealing to an admin.

All said, I understand the list, just not the broken down correlation in Hilton’s mind. But I guess you could categorize this under the same heading as the small list of Hilton properties that don’t allow a free night under their Hilton free night certificates, some of which are not THAT outstanding.
I'm sorry your expectation doesn't align with how this credit card benefit has worked for the past three years.
​​​​​​
Note, individual properties decide whether they want to charge a resort fee, destination fee, urban amenity fee, etc. Their choice to do so doesn't control the Aspire Card benefit.
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Old Jul 6, 2021, 9:05 am
  #183  
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Originally Posted by Adam1222
I'm sorry your expectation doesn't align with how this credit card benefit has worked for the past three years.
​​​​​​
Note, individual properties decide whether they want to charge a resort fee, destination fee, urban amenity fee, etc. Their choice to do so doesn't control the Aspire Card benefit.
No need to apologize! Yea, some properties are working both sides!
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Old Jul 6, 2021, 9:23 am
  #184  
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Originally Posted by wunderpit
Adam, I understand how the list works.

Irony is the clash between expectations and outcomes, usually silly. The expectation for me is that Hilton, through their partnership with American Express, would be in sync and credit resort fees at a Hilton property that charges resort fees. The ironic outcome is that they do not. That is amusing to me. I can’t call it coincidental…I guess I could call it effing stupid, which may be more appropriate but less appealing to an admin.

All said, I understand the list, just not the broken down correlation in Hilton’s mind. But I guess you could categorize this under the same heading as the small list of Hilton properties that don’t allow a free night under their Hilton free night certificates, some of which are not THAT outstanding.
The broken and ridiculous part is that mandatory resort fees are legal at all. They're purely a way to deceive customers by making hotel rooms appear cheaper than they actually are. The fact that HGIs are using them is proof that they have absolutely nothing to do with amenities or resort-like features.

Separate issue entirely from the Amex resort list for this credit.
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Old Jul 6, 2021, 10:03 am
  #185  
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Originally Posted by pinniped
The broken and ridiculous part is that mandatory resort fees are legal at all. They're purely a way to deceive customers by making hotel rooms appear cheaper than they actually are. The fact that HGIs are using them is proof that they have absolutely nothing to do with amenities or resort-like features.

Separate issue entirely from the Amex resort list for this credit.
BAM! Ok, my apologies for my veering OT. This thread has been very helpful in showing me how the Aspire resort credit functions.
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Old Jul 11, 2021, 12:02 am
  #186  
 
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Hilton has quietly removed a few properties in HI that would've otherwise qualified for resort credit. The only property left on the Big Island is Hilton Waikoloa Village, with the current rates (upward of $600 a night), it only makes sense to book with free nights and points, even with those nights covered you'll still end up paying close to $250 after resort fees, parking, and dining after only couple nights.

I have booked Grand Naniloa in Hilo but with the removal from resort list, I'm just going to stay at Dolphin Bay Hotel instead.
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Old Jul 11, 2021, 12:12 am
  #187  
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Originally Posted by vincewy
Hilton has quietly removed a few properties in HI that would've otherwise qualified for resort credit. The only property left on the Big Island is Hilton Waikoloa Village, with the current rates (upward of $600 a night), it only makes sense to book with free nights and points, even with those nights covered you'll still end up paying close to $250 after resort fees, parking, and dining after only couple nights.

I have booked Grand Naniloa in Hilo but with the removal from resort list, I'm just going to stay at Dolphin Bay Hotel instead.
I thought that free nights/points stays nullify the resort charges specifically . No?
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Old Jul 11, 2021, 12:17 am
  #188  
 
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Originally Posted by wunderpit
I thought that free nights/points stays nullify the resort charges specifically . No?
Yes but even with resort charges nullified other ancillary charges will quickly eat up $250 credit at those qualified properties, perhaps too many people have HH Asipre cards right now they'll have to make those benefits difficult, if not impossible to use, in many scenarios you'll end up spending more money trying to use those benefits.
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Old Jul 11, 2021, 1:13 am
  #189  
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Originally Posted by vincewy
Yes but even with resort charges nullified other ancillary charges will quickly eat up $250 credit at those qualified properties, perhaps too many people have HH Asipre cards right now they'll have to make those benefits difficult, if not impossible to use, in many scenarios you'll end up spending more money trying to use those benefits.
Was only clarifying whether resort fees are added on free nights. And I agree …spend to save. Gotta be careful and make it pointless.
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Old Jul 11, 2021, 8:34 am
  #190  
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Originally Posted by pinniped
The broken and ridiculous part is that mandatory resort fees are legal at all. They're purely a way to deceive customers by making hotel rooms appear cheaper than they actually are. The fact that HGIs are using them is proof that they have absolutely nothing to do with amenities or resort-like features.

Separate issue entirely from the Amex resort list for this credit.
I hate resort fees especially when they don't get you one thing. My corporate rate waives them at the HGVC I stayed at in Vegas over the fourth but I would have been furious if I had been paying the $25 a night. They charge if you want any housekeeping. The dishes wern't in the cupboard and were in the dishwasher and you removed them as you used them and they expect you to put the dirty dishes in the dishwasher and run it before you leave. I did some cooking in the room one day and wanted the trash pulled and asked if I could leave the trash bag in the hall and have more liners. I was told to take the trash to the trash room at the end of the hall and get liners from the front desk.

The pool bar was closed and there was no one removing towels from the chairs and I had to ask at the front desk for a pool towel. If we are paying $25 a night for a resort fee we shouldn't have to clean off a pool chair and ask for a towel.

They should do what Harrahs does and waive the resort fees for diamonds. But Caesars also doesn't give out diamond status for free like Hilton.
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Old Jul 11, 2021, 8:37 am
  #191  
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Originally Posted by vincewy
Yes but even with resort charges nullified other ancillary charges will quickly eat up $250 credit at those qualified properties, perhaps too many people have HH Asipre cards right now they'll have to make those benefits difficult, if not impossible to use, in many scenarios you'll end up spending more money trying to use those benefits.
If someone is going to be in a situation where they won't be able to use the resort credit otherwise they should just book one night with money and then do the other nights as a point stay and just save the points for a future stay.

A lot of pool bars are closed now so it's hard to use it for those charges. You can use it for charges at a spa but I've found most hotel massages aren't that great and overpriced.
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Old Jul 11, 2021, 12:41 pm
  #192  
 
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Another DP for resort credit, Embassy Suites Hilton Waikiki Beach Walk, charge posted 7/4, and resort credit $250 deducted 7/6.

Originally Posted by wunderpit
I thought that free nights/points stays nullify the resort charges specifically . No?
FYI my stay 2 weeks ago, 1 night with revenue and 2 nights using FNAs, no resort fee charged at all.
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Old Jul 11, 2021, 6:47 pm
  #193  
 
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Originally Posted by jamesteroh
They should do what Harrahs does and waive the resort fees for diamonds. But Caesars also doesn't give out diamond status for free like Hilton.
Understand your frustration. Caesars gives out Diamond cheaper ($300 Founders Card, or status match from Wyndham) than Hilton ($450 Aspire card) and can still waive resort fees. Though it remains to be seen if Eldorado will continue this practice.
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Old Jul 11, 2021, 7:05 pm
  #194  
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Originally Posted by mudpuppy
Understand your frustration. Caesars gives out Diamond cheaper ($300 Founders Card, or status match from Wyndham) than Hilton ($450 Aspire card) and can still waive resort fees. Though it remains to be seen if Eldorado will continue this practice.
Actually Hilton pays you to be diamond with the am ex card. You get a free night plus $250 resort credit plus $250 airline fee reimbursed. I don't think Founders Card gives you much more than diamond status at Caesars which isn't worth $300 Wyndham doesn't give out status with a credit card and doesn't status match anymore.

I think the no resorts fees is a nice benefit with diamond as well as the $100 annual dinner but sure not worth paying $300 a year for.
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Old Jul 11, 2021, 7:25 pm
  #195  
 
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Originally Posted by jamesteroh
Actually Hilton pays you to be diamond with the am ex card. You get a free night plus $250 resort credit plus $250 airline fee reimbursed. I don't think Founders Card gives you much more than diamond status at Caesars which isn't worth $300 Wyndham doesn't give out status with a credit card and doesn't status match anymore.

I think the no resorts fees is a nice benefit with diamond as well as the $100 annual dinner but sure not worth paying $300 a year for.
Founders is pretty opaque on benefits... there are other benefits but I agree likely not as useful as the Aspire. That being said, between the waived resort fees, celebration dinner, and free valet, Caesars Diamond can quickly add up to $300. However, the better deal is Wyndham gives Diamond on their $95 AF busines Earner card which can be matched to Caesars.
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