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[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]

Old Apr 24, 2018, 7:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
$250 Hilton Resort Credit

Note: The web page for the resorts has changed. You must input dates and/or a specific region to get a list of all resorts in that region. Sometimes the web page works better on a mobile device.

The resort credit benefit changed in late 2023. Refer to this separate discussion and wikipost for FAQs.

AMEX TERMS:
During each year of your Card Membership ("reward year"), you are eligible to receive up to $250 total in statement credits on your Card Account for eligible purchases made directly with participating Hilton Resorts with your Hilton Honors American Express Aspire Card during that reward year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.
Eligible Hilton Resort purchases must be made directly with the participating Hilton Resort and charged to your Hilton Honors American Express Aspire Card account for the benefit to apply. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with your Hilton Honors American Express Aspire Card at checkout in order for them to be recognized as Hilton Resort purchases. Visit hilton.com/resorts for the list of participating Hilton Resorts. Purchases made by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $250 per renewal year in statement credits across all Cards on the Card Account. Please allow 8-12 weeks after the eligible Hilton purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges.


FAQ

ELIGIBLE RATES
1) Do you have to book directly through Hilton in order to receive the resort credit?
NO. See below.

2) If Im booking at Hilton.com or through the Hilton app, etc., are any rates not eligible for the resort credit?
Any rates charged by the hotel directly will trigger the credit. Advance purchase rates for properties in the USA are charged by Hilton Corporate in Tennessee and WILL NOT trigger the credit. Advance purchase rates for properties outside the USA are typically charged by the hotel directly, so these WILL trigger the credit. According to DoC and the discussion from post #849 onwards advance purchase rates are becoming ineligible starting Aug 1, 2019, though it is unclear how this will be enforced for international properties.

3) I have to book through my corporate travel agent or use my corporate rate code at Hilton.com, will I still get the resort credit?
YES. Any rates that are charged by the hotel directly will trigger the credit.

4) What about bookings through Orbitz, Expedia, and other online travel agencies?
As long as the rate is pay at hotel then it will trigger the credit. Prepaid and other special rates that are charged directly by Orbitz or Expedia, etc. and not the hotel will not trigger the credit.

5) Im looking at an eligible hotel that charges a refundable one-night deposit for all bookings, can I get the resort credit for this?
YES. As long as the deposit is charged directly by an eligible hotel to your Aspire, it will trigger the credit.

6) I see the Aspire also offers a $100 property credit at certain Conrad and Waldorf Astoria properties. What is the difference? Can I combine both credits?
YES, these are different credits but it is possible to combine them. In order to be eligible for the $100 property credit you must book a specific rate via the www.hiltonhonorsaspirecard.com website. The $100 property credit will be applied by the property at check-out before you card is charged, while the $250 resort credit will be applied by AMEX a few days after the charge appears on your statement.

For example, say you book the qualifying property credit rate via the website above for 2 nights @ $250/night, and then charge $100 in dinner to your room. At check-out, your preliminary folio is $600. The front desk will apply the $100 credit, making your final folio $500 which would be charged to your Aspire. A few days later AMEX will apply the $250 resort credit to your AMEX statement, making your total out of pocket only $250 for a $600 stay. Not bad!


ELIGIBLE PROPERTIES

As of 2022 or 2023, there is no static list of eligible properties.
You can either go to Hilton.com/resorts and hit "explore more resorts," or apply the "Resorts" filter on the search yourself.

7) Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for this credit!

8) However, the hilton.com/resorts website isnt the best! Please search thoroughly. For example, the Waldorf Astoria Las Vegas does not appear when you search North America > US & Hawaii > Nevada, but it does appear if you search the map.

9) I didnt see a property listed at the official Hilton Resorts link, but it did show up when searching Hilton.com and filtering amenities to Resort Property, can I get the resort credit here?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

10) What about this hotel I stayed at last year, its not listed at the official Hilton Resorts link, but it has a pool and a spa and the sun was out when I was there, surely I can get the resort credit there?
NO. Only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit.

11) OK, I get it, only properties listed at the official Hilton Resorts link (hilton.com/resorts) are eligible for the credit, but are there any others that have fallen through the cracks?
Any properties that are not listed at the official Hilton Resorts link but with positive reports of triggering the resort credit are listed below:
- HILTON WAIKIKI BEACH HOTEL (reported by jphripjah May 1, 2018) Has been added to hilton.com/resorts since.
El Conquistador Tucson, A Hilton Resort is not listed on Hilton Resorts searchable link (by state), but shows up on the map. It is reported it by mdosu April 10, 2018 that there is positive report of triggering the resort credit.



ELIGIBLE CHARGES
12) What charges are eligible for this resort credit?
ANYTHING charged directly by the hotel or to your room by an eligible property will trigger the resort credit. Room rate, taxes, fees, room service, dining, bars, spa, transportation, jet skis, beach chairs, excursions, etc. etc. etc. AMEX doesnt discriminate on what the charge is, as long as the charge appears directly from an eligible hotel it will trigger the credit.

13) I booked an award stay using Honors points at an eligible property, can I still get the resort credit for incidentals charged to the room if I pay with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

14) I booked a prepaid rate through Orbitz at an eligible property with a different credit card, can I still get the resort credit for my hotel bar tab that I charged to the room if settle this at check-out with my Aspire?
YES. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire.

15) I bought some cat food and fresh underwear at the hotel gift shop and charged it to my room. Its an eligible property and Im paying with my Aspire, but surely I wont get the resort credit for this?
WRONG. ANYTHING charged to your room by an eligible property will trigger the resort credit, as long as you settle the charges with your Aspire. And dont call me Shirley.

CREDIT TIMING
16) How long does the resort credit take to post to my Amex statement?
The resort credit typically posts between 2-5 days after 10 days or even more after the eligible charge posts to your Amex account. Note that sometimes your charge will not even be processed until the following day, early in the morning.

17) What happens if I stay in an eligible property, pay with my Aspire, but the resort credit doesn't post automatically?
If the resort credit hasn't posted within 7 days, it will most likely not post automatically, and you need to call Amex to have it manually applied. Unfortunately Amex typically requires you to wait until 8 weeks after the charge before they will manually apply the resort credit. The credit not posting automatically is very rare though, see below.

18) What properties seem to have issues with the credit posting automatically?
FT members have reported that the resort credit has not posted automatically at several of the eligible resorts:

LXR Susona Bodrum, Turkey - May 2021 [Also, bonus is showing 3x, not 14x. Indicating this hotel is not coded correctly in their system. Multiple chats did not resolve this problem but a phone call did.
Resort credit has now posted and was told this should be fixed going forward. Still waiting for add'l 11x bonus points]


19) Is the credit per membership year or per calendar year?
Per membership year. Your first reward year begins on your account opening date. Each subsequent reward year begins on the anniversary of your account opening date.

20) For which resorts has the resort credit posted?
Hilton La Jolla Torrey Pines
Crocksford Las Vegas
WA Grand Wailea - Multiple reports of credit not posting automatically, however one positive data point in Feb 2019 of the credit posting, YMMV.
DT Fallsview Resort Niagara Falls - several reports
Embassy Suites Waikiki Beach Walk - 7/6/2021
Hilton Tokyo Bay - several reports
Elara Las Vegas - several reports
WA La Quinta - two reports
Hilton Mauritius - one report
Hilton Sedona - one report
Jewel Dunn River Curio Jamaica - one report
Hilton Malta - one report
Hilton Queenstown Resort and Spa - 8/2019, 2/2023
Hilton Hangzhou Qiandao Lake Resort - 4/2018
Hilton Sanqingshan Resort -4/2019
Hilton Palm Springs, CA - 1/2022
Hilton Waterfront Resort, Huntington Beach, CA - 10/2021







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[Archive 2021-2023 Hilton Amex Aspire $200 Resort Credit]

Old Feb 15, 2021, 3:36 pm
  #31  
 
Join Date: Feb 2021
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Yes. It's the Tropicana in Vegas that is one of the resorts listed to redeem the $250.
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Old Feb 15, 2021, 4:18 pm
  #32  
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Originally Posted by Cbreeze2
Yes. It's the Tropicana in Vegas that is one of the resorts listed to redeem the $250.
haven't stayed at a Hilton in vegas in a couple years since Caeasars doesn't charge a resort fee, but last time I stayed at the HGVC on Karen in Vegas the first night down triggered the credit for that amount and the balance of the $250 was credited after the charges for the remainder of the stay posted.

Be sure it's through Hilton though and not a third party site
jamesteroh is offline  
Old Feb 15, 2021, 4:56 pm
  #33  
 
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Ok, thanks for the info. I will post an update after my trip in May.
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Old Feb 16, 2021, 12:26 am
  #34  
 
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stayed in hilton puerto vallarta just after christmas. My anniversary month is december.

Saw that the credit finally posted Feb 7th, would that be out of my 2020 credit, or will it come from my 2021 credit?
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Old Feb 16, 2021, 2:33 pm
  #35  
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Originally Posted by aceman
stayed in hilton puerto vallarta just after christmas. My anniversary month is december.

Saw that the credit finally posted Feb 7th, would that be out of my 2020 credit, or will it come from my 2021 credit?
Probably depends on the exact dates--ie, your anniversary date vs the date that the hotel charge posted to your account. Easy way to be sure is call Amex and ask.
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Old Feb 17, 2021, 6:42 pm
  #36  
 
Join Date: Nov 2020
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Normally Amex is on top of offers and credits, although I waited 8 weeks (they say allow up to 12 weeks but I've never waited that long for any credit) and still had to call them to get the $250 credit from my stay at Conrad Punta de Mita.
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Old Feb 20, 2021, 1:47 pm
  #37  
 
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Resort Credit without checking in?

I am thinking of going to Maui and wanted to know if the $250 credit would work if I eat at a restaurant at the WA Grand Wailea, but don't stay at that hotel? Thanks
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Old Feb 20, 2021, 1:52 pm
  #38  
 
Join Date: Nov 2020
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Originally Posted by FreeLunch
I am thinking of going to Maui and wanted to know if the $250 credit would work if I eat at a restaurant at the WA Grand Wailea, but don't stay at that hotel? Thanks

Unfortunately that would not qualify, the T&C specifically say any incidentals charges at a property (including dining charges) must be charged to your room and paid for with your Amex at check out.
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Old Feb 20, 2021, 3:19 pm
  #39  
 
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thanks again for the reply.. Bummer...
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Old Feb 20, 2021, 3:34 pm
  #40  
 
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Originally Posted by garney89

Unfortunately that would not qualify, the T&C specifically say any incidentals charges at a property (including dining charges) must be charged to your room and paid for with your Amex at check out.
This advice is inaccurate. If you look through this thread, you'll see a more accurate answer, based on the experiences of members through the years. Simply quoting the terms and conditions is not particularly helpful:
-Anything charged by the hotel's merchant account will work
- If the hotel restaurant has it's own merchant account, the credit will not be applied
- If you walked up to the front desk and paid for anything there, the credit will be applied, regardless of whether it is connected to a room, as the information sent to Amex doesn't get coded differently if you are a guest or not
- As for your specific situation, unless someone here knows how restaurant charges at that particular property are coded, it's hard to speculate.
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Old Feb 20, 2021, 3:43 pm
  #41  
 
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Originally Posted by Adam1222
This advice is inaccurate. If you look through this thread, you'll see a more accurate answer, based on the experiences of members through the years. Simply quoting the terms and conditions is not particularly helpful:
-Anything charged by the hotel's merchant account will work
- If the hotel restaurant has it's own merchant account, the credit will not be applied
- If you walked up to the front desk and paid for anything there, the credit will be applied, regardless of whether it is connected to a room, as the information sent to Amex doesn't get coded differently if you are a guest or not
- As for your specific situation, unless someone here knows how restaurant charges at that particular property are coded, it's hard to speculate.
I ate dinner at Conrad Ft Lauderdale's Terra Mare without staying at the hotel and was not given the credit. If a restaurant POS is set up in a way that the charge is registered as a hotel charge you might luck out, but that's luck. Like any offer, if you follow the terms your guaranteed to receive and offer, and if you don't it's a gamble. I'd be (and was) disappointed to go spend money on a specific restaurant (let alone time) and not receive the credit.
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Old Feb 20, 2021, 5:41 pm
  #42  
 
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Originally Posted by garney89
I ate dinner at Conrad Ft Lauderdale's Terra Mare without staying at the hotel and was not given the credit. If a restaurant POS is set up in a way that the charge is registered as a hotel charge you might luck out, but that's luck. Like any offer, if you follow the terms your guaranteed to receive and offer, and if you don't it's a gamble. I'd be (and was) disappointed to go spend money on a specific restaurant (let alone time) and not receive the credit.
Yes I'm pretty sure that's what I said.
​​​​​ But it is important for people not to spread false information on this thread that the credit will only be applied to charges billed to your room. The point of a thread like this is for people to share how things play out in practice, not just restate the terms and conditions.

It's also not "luck." If someone has particular knowledge about a particular property, it is helpful information. For example, you have provided a useful data point.
I'm sorry you were under a misapprehension as to how the credit and/or billing at that restaurant worked.
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Old Feb 20, 2021, 5:45 pm
  #43  
 
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Originally Posted by Adam1222
Yes I'm pretty sure that's what I said.
​​​​​ But it is important for people not to spread false information on this thread that the credit will only be applied to charges billed to your room. The point of a thread like this is for people to share how things play out in practice, not just restate the terms and conditions.

It's also not "luck." If someone has particular knowledge about a particular property, it is helpful information.
Thanks!

Fortunately even though I didnt get to use the credit at the Conrad Ft Lauderdale restaurant, I used it at Conrad Punta de Mita during my stay.

Last edited by garney89; Feb 20, 2021 at 5:50 pm
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Old Feb 21, 2021, 8:24 am
  #44  
 
Join Date: Feb 2021
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Originally Posted by jamesteroh
haven't stayed at a Hilton in vegas in a couple years since Caeasars doesn't charge a resort fee, but last time I stayed at the HGVC on Karen in Vegas the first night down triggered the credit for that amount and the balance of the $250 was credited after the charges for the remainder of the stay posted.

Be sure it's through Hilton though and not a third party site
Just wanted to give an update on using the resort fee at Hotel Tropicana in Las Vegas. So I went onto the Hilton site and booked a 2 day stay in May. I was charged a deposit fee of $100 that posted to my account on 2/18. Within 2 days, I received a $100 Resort Credit on my account and I'm hopeful once I pay the remaining balance in person, that I will receive the remaining amount. Thanks to everyone on here who recommended booking on the Hilton site directly.
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Old Feb 21, 2021, 9:56 am
  #45  
 
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Originally Posted by Adam1222
Yes I'm pretty sure that's what I said.
​​​​​ But it is important for people not to spread false information on this thread that the credit will only be applied to charges billed to your room. The point of a thread like this is for people to share how things play out in practice, not just restate the terms and conditions.

It's also not "luck." If someone has particular knowledge about a particular property, it is helpful information. For example, you have provided a useful data point.
I'm sorry you were under a misapprehension as to how the credit and/or billing at that restaurant worked.
Thanks again for the info into what actually may / may not happen. This year it might be tough to use the credits as its not aligning with where we want to go. I thought using it for a nice dinner would've been a great way to use the credit, but it sounds like its a gamble.
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