Never get room preferences although I知 diamond
Feb 10, 2018, 10:40 am
#16
Join Date: Aug 2017
Location: Tahoe
Programs: Delta DM for now
Posts: 474
OLCI thing is interesting. I've been burned for using it (told they can't upgrade me cuz I already OLCI'd) and I've been burned for not using it (was preassigned a 1-category upgrade on Hilton App, did not OLCI, then showed up to be told no more upgrade). What you say above must be specific to that hotel, because OLCI for me shows room options on higher floors all the time. I've also been upgraded upon arrival at certain properties even though I'd already OLCI'd. So I don't know what to do anymore these days.
Going back to the original topic, I would say this just depends on the property, perhaps even depends on the particular staff you interact with. As a Diamond, the % of my US/Canada stays over the past year where I got upgraded was probably <50%. Last week I arrived right at check-in time and was given a lower-floor with connecting room (no upgrade), even though I requested higher-floor, no connecting room. I know that property well... they do have base-category rooms with no connecting rooms there.
Going back to the original topic, I would say this just depends on the property, perhaps even depends on the particular staff you interact with. As a Diamond, the % of my US/Canada stays over the past year where I got upgraded was probably <50%. Last week I arrived right at check-in time and was given a lower-floor with connecting room (no upgrade), even though I requested higher-floor, no connecting room. I know that property well... they do have base-category rooms with no connecting rooms there.
Feb 10, 2018, 12:29 pm
#17
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
1. 3-4 weeks out is usual, never less that a week.
2. Concur rate (have to use it). I don't rely on a freebie upgrade. I book the room I want, but even then I am not getting what I booked, such as a king suite, high floor, not near elevator. It's very frustrating. Either concur is not communicating the room preference in a way Hilton understands, or maybe Concur is "re-faring me". I should try to book direct, it's normally the same price give or take a few $ and just deal with the exception....
2. Concur rate (have to use it). I don't rely on a freebie upgrade. I book the room I want, but even then I am not getting what I booked, such as a king suite, high floor, not near elevator. It's very frustrating. Either concur is not communicating the room preference in a way Hilton understands, or maybe Concur is "re-faring me". I should try to book direct, it's normally the same price give or take a few $ and just deal with the exception....
Feb 10, 2018, 12:32 pm
#18
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
I'm not quite sure what to make of OLCI either. When I have used it, I've had times when I've been able to select a decent room that meets all my preferences and times when I haven't been able to select a room at all. I've never received an upgrade through when using OLCI so for that reason alone, I skip it and just wait until I get to the hotel. All of my bookings are last minute, rarely more than 48h out, and 9/10 times, I get mid-high floor away from elevator.
Feb 10, 2018, 12:43 pm
#19
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I use it at a couple of hotels where either I don't ever get upgraded, so may as well lock in a location, or one where if I do score an upgrade it's because the front end manager offers for my being a regular guest. Once, at the SEA Hilton, I was assigned a different room, being told "That one's not ready" after asking.
Feb 10, 2018, 5:00 pm
#20
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
My preferences (high floor, away from the elevator) also generate that ground-floor ADA room about 80 percent of the time. I have called the Diamond desk and written emails. (The low hanging clothes rods and positioned-low shower apparatus are a bummer for people who are 1.94m.) All of my rooms are booked directly with the Hilton website, almost without exception 8 to 45 weeks in advance. I have added comments specifying the already recorded preferences, but it makes no difference. That said, some hotels seem to get it right, especially places where I stay often. Maybe I get flagged somehow.
Feb 11, 2018, 1:56 am
#21
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,369
