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When Hilton club lounge staff are over-attentive...

When Hilton club lounge staff are over-attentive...

Old Jan 22, 18, 11:42 am
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When Hilton club lounge staff are over-attentive...

Is it just me or would others find it a little annoying to have someone try to take an empty plate away when the last fork-full of food is still on its way to your mouth? I asked the young lady to come back a little bit later when I had finished eating and she seemed quite surprised...
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Old Jan 22, 18, 12:04 pm
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I would thank her for trying to make your lounge experience pleasant, recognizing she is likely not highly-paid. A little recognition of effort goes a long way.
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Old Jan 22, 18, 12:46 pm
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Originally Posted by smmrfld View Post
I would thank her for trying to make your lounge experience pleasant, recognizing she is likely not highly-paid. A little recognition of effort goes a long way.
Agree. Is this really a problem?? Really?
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Old Jan 22, 18, 3:04 pm
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I have had it happen in restaurants, too. I write it off as a first world problem. The alternative, sitting with empty plates that don't get removed, is worse IMO.
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Old Jan 22, 18, 3:34 pm
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Hi,

I have had a few of these ( usually in busy lounges) but i just politely say I am still eating ( taking a break) and he or she apologies and I thank them.

Not a problem

Regards

TBS
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Old Jan 22, 18, 3:35 pm
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Originally Posted by WickedStepMother View Post
Is it just me or would others find it a little annoying to have someone try to take an empty plate away when the last fork-full of food is still on its way to your mouth? I asked the young lady to come back a little bit later when I had finished eating and she seemed quite surprised...
This happens to me quite often and yes it is quite annoying. It's not just empty plates that they take away - sometimes I haven't even finished eating but only a small morsel remains on the plate so they assume that I'm done. Also, I am quite happy to reuse my plate and cutlery, but I am forced to get a new set if I don't want to get more food immediately after finishing...

Once I was making a gin and tonic and I thought I would pour the gin from the bottle and bring it back to my table first. Then I went back to get the cans of tonic, but they had taken away the glass in the meantime.

I don't say anything and if they want to double their washing-up workload and throw away food that's their problem, but I have learned to hide my plate behind my laptop if I don't want it to be taken away.

I was at a banquet at a Four Seasons once and they were so over-attentive that if I even let go of the spoon or fork, the bowl or plate was taken away regardless of whether anything had actually been eaten yet.
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Old Jan 22, 18, 4:27 pm
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At one US Hilton, there was (is?) a lounge attendant that made certain that you were not leaving without tipping. Not really the kind of attention I want, once or twice a day, every day.
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Old Jan 22, 18, 6:38 pm
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Where did you actually find a US lounge these days
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Old Jan 22, 18, 11:16 pm
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Originally Posted by 365RoadWarrior View Post
At one US Hilton, there was (is?) a lounge attendant that made certain that you were not leaving without tipping. Not really the kind of attention I want, once or twice a day, every day.
That would open a whole different can of worms....
Lucky I never came across that in my travels. I decide when to tip...

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Old Jan 23, 18, 1:30 am
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Originally Posted by :D! View Post
This happens to me quite often and yes it is quite annoying. It's not just empty plates that they take away - sometimes I haven't even finished eating but only a small morsel remains on the plate so they assume that I'm done. Also, I am quite happy to reuse my plate and cutlery, but I am forced to get a new set if I don't want to get more food immediately after finishing...

Once I was making a gin and tonic and I thought I would pour the gin from the bottle and bring it back to my table first. Then I went back to get the cans of tonic, but they had taken away the glass in the meantime.

I don't say anything and if they want to double their washing-up workload and throw away food that's their problem, but I have learned to hide my plate behind my laptop if I don't want it to be taken away.

I was at a banquet at a Four Seasons once and they were so over-attentive that if I even let go of the spoon or fork, the bowl or plate was taken away regardless of whether anything had actually been eaten yet.
well technically when eating at buffets you are supposed to use a clean plate each trip....
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Old Jan 23, 18, 3:13 am
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I find this more common in China. A smile and a quick word normally suffices, but some parts of China where English is poor, I just let them do what they want.
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Old Jan 23, 18, 3:16 am
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Lounge staff are damned if they do and damned if they dont.......
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Old Jan 23, 18, 6:05 am
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Originally Posted by neo_781 View Post
well technically when eating at buffets you are supposed to use a clean plate each trip....
Absolutely true...making an attentive staff member valuable as a reminder, and enforcer.
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Old Jan 23, 18, 6:37 am
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Not sure why this is a Hilton or even a lounge or a hotel problem. Not even sure it is a problem.

Or this ought to be merged with the people who rant that their dirty plate sat for 2 minutes and was not removed.

If you don't want a service just politely say something. It should not be a massive problem.
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Old Jan 23, 18, 6:43 am
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Is it just me or would others find it a little annoying to have someone passive-aggressively spam the Flyertalk boards because they're unwilling to express a simple service request to another human being in person?
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