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Just registered, no username or HH number?

Just registered, no username or HH number?

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Old Jan 10, 18, 12:48 pm
  #1  
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Join Date: May 2010
Location: London, UK
Programs: Virgin Flying Club British Airways Executive Club
Posts: 226
Just registered, no username or HH number?

I just registered for Hilton Honors using this link: https://www.headforpoints.com/hfp/hi...ints-30-april/

I went through the registration process fine and the confirmation page said "Your Hilton Honors account details will be in your inbox shortly." but all I've received is an e-mail asking me to change my password.

That would be fine, but it's asking for my username or Hilton Honors number. I didn't set up a username when I registered and I haven't been given a Hilton Honors number.

Any ideas?
matd is offline  
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Old Jan 10, 18, 1:29 pm
  #2  
 
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 200
Unfortunately without a username you are unable to use the forgot password option so you will need to call them. May be worth checking email spam box if you have not done so.
ozztraveller is offline  
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Old Jan 10, 18, 2:18 pm
  #3  
Original Poster
 
Join Date: May 2010
Location: London, UK
Programs: Virgin Flying Club British Airways Executive Club
Posts: 226
Good call checking the spam folder, but unfortunately nothing there.

Also seems their call center closed 1 minute after I found their number. Guess I'll have to ring them tomorrow...!
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Old Jan 11, 18, 9:42 am
  #4  
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Join Date: May 2010
Location: London, UK
Programs: Virgin Flying Club British Airways Executive Club
Posts: 226
Very helpful in the Bucharest call center. Had me sorted in under 2 minutes!
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Old Jan 11, 18, 12:46 pm
  #5  
 
Join Date: Nov 2016
Programs: HH Diamond, VA Platinum
Posts: 200
I have always found the call centres to be very helpful.
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