UK Barclaycard Visa has just given me "lifetime" gold!
Nov 26, 2018, 6:17 am
#17
Original Poster
Join Date: Feb 2017
Posts: 111
Nov 26, 2018, 6:56 am
#18
Join Date: May 2017
Programs: VS, BA, Hilton, IHG
Posts: 17
Apologies for slightly off topic but has anyone had spend points from the Hilton Barclaycard credited to their Honors account since the it upgrade. Usually see them about the 22nd of the month but nothing yet..
Nov 26, 2018, 7:11 am
#19
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 303
Nope, looked back and the latest I have seen them transfer has been 24th, so really should have gone over by now.
Nov 26, 2018, 9:48 am
#20
Join Date: Jan 2005
Programs: Aegean Airlines Silver, British Airways Gold, Virgin Atlantic Silver
Posts: 1,740
Nov 26, 2018, 11:26 am
#21
Join Date: Jan 2004
Location: EXT, LHR & ORD
Programs: AA EXP MM, HH Diamond
Posts: 1,613
just checked - my last was 22 October - will keep an eye on that too !
Nov 26, 2018, 2:57 pm
#22
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Just looked back at my Honors account and for the last few months, the points from Barclaycard have always been credited to my account between 22nd and 24th of the month, but not this month. Another problem is that, following a previous thread about incorrect points allocation, I have found that every month, the bonus points for Hilton spend, have been wrong. This requires a phone call to Barclaycard every month, which is certainly not straightforward having to explain, but eventually gets the points corrected the following months.
Nov 28, 2018, 2:26 am
#25
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 303
I fear we are hijacking the topic a little, but I contacted Barclaycard about missing points and they are saying they've done their bit, and are blaming Hilton (which we probably all suspected given recent upgrade). Now pursuing with Hilton...
Nov 28, 2018, 6:16 am
#26
Original Poster
Join Date: Feb 2017
Posts: 111
Please keep us updated on the outcome as I too am having the same issue...
Nov 28, 2018, 7:11 am
#27
Join Date: Mar 2018
Location: UK
Programs: BA Blue, Hilton Diamond, IHG Diamond
Posts: 303
It all went a bit weird.... Initially, emailed [email protected], got a survey response back 2 minutes later asking 'How we did'. Then they replied to say I needed to email [email protected] which I did.
They have since replied;
"Your missing Barclay bonus points are being researched by our appropriate department"
Not sure on expected time to fix, but will update when I hear.
They have since replied;
"Your missing Barclay bonus points are being researched by our appropriate department"
Not sure on expected time to fix, but will update when I hear.
Nov 28, 2018, 9:32 am
#28
Join Date: Sep 2014
Posts: 23
Nov 28, 2018, 10:23 am
#29
Join Date: Jan 2004
Location: EXT, LHR & ORD
Programs: AA EXP MM, HH Diamond
Posts: 1,613
will hold out on emailing and give it a week to see if either of you have had answers (and whether I get a letter re over £10k spend as well !) we can keep it on this thread I would think