Hilton Garden Inn New York Times Square South {US-NY}
Dec 13, 2017, 7:16 am
Hilton Garden Inn New York Times Square South {US-NY}
Hilton Garden Inn New York Times Square South
326 West 37th Street New York, NY US 10018
HGI Times Square South (0 Photo)
Hilton Garden Inn New York Times Square South
This HGI opened about 2 months ago. It's roughly about 4 blocks away from both Penn Station and Times Square.
Check In
We arrived approximately 1:30pm, mentioned we were a bit early to check in, but asked if any rooms were available. At first, they didn't have any. We used the restroom and after getting a few items from our bags we would need until checkin, they took another look and saw a room had opened, which they gave to us. The hosts were always friendly and, even though there was a lot of people, service was quick and thorough.
Room
We made our way up to Room 1907, located at the end of the hall. I never noticed any noise in the hallway. Other than a firetruck and other sirens, didn't notice any noise from the streets. The HVAC blower seemed to blow a lot of cold air, even though the thermostat was set from 73 - 75 degrees to try to warm the room. It wasn't overly cool in the room, unless you were standing near the blower. There's no place to hide anything in the room - the only storage areas are three wire baskets under the desk/counter, and a small closet, mostly taken up with the ironing board, extra blanket, and a few other things. No safe. The bed and pillows were comfortable. The alarm clock had multiple cords for phone/tablet charging (iPhone, iPad, Android). TV easy to use and clear. Bathroom also lacked storage space; just a counter and a few shelves over the toilet, mostly holding extra towels. Shower had conveniently located handle to turn on/off shower.
Dining
Went downstairs for a late breakfast; free for Gold members. A health inspection was going on during the time, so a lot of the staff was busy dealing with that. After that was completed, the cook did a great job trying to catch up with the remaining diners. The table service was a little lacking though - the server would clear off some items from empty tables, but not all items at a time. We didn't see him wipe a single table clean. It would've been better to see him completely clear and reset one or two tables at a time, rather than trying to do a little at each table, leaving an entire restaurant with unfinished and unclean tables.
Location
Midway between 8th and 9th streets, on 37th Street. Convenient and easy to walk to/from Times Square, the Port Authority Bus Terminal and Penn Station.
Overall
Overall, it wasn't a bad hotel. The most annoyences we had was the cold air blowing in the room and watching the server jump failing to properly clearing and cleaning tables.
Dec 15, 2017, 7:31 am
Mar 24, 2018, 8:53 am
Jan 7, 2020, 1:07 pm
One issue however was that I'm sure one of the $4 water bottles (free for those with status) had already been opened. The seal didn't snap like it normally does and then when looking at the bottle the water looked slightly different to the other bottle which definitely was sealed. The small neck on the bottle makes it hard to see if it's been opened. Not the hotels fault though I'll try and take more notice next time before I open bottles that have been left in the room. Do people really do things like this to save $4?
Ordered some take out from Doylers, the Irish Bar on the ground floor, they do deliver to the room, or you can pick it up in the bar. Tasty food and nice Irish staff
Rooms are small, but they have everything you need. Lots of USB ports around the room and decent sound proofing. I'll be back.
Mar 30, 2023, 9:21 pm
Good:
- Two bottles of water for being a silver member
- Clean room, decently modern
- Less than 5 minute walk from Penn Station/Moynihan Hall
- Prompt/courteous check-in and check-out
- Room was on the small side, but for the price I paid I can't complain too much
- View was a brick wall, but I was only here for a quick 7 hour overnight before a flight out in the morning, so I can't complain too much
- I got assigned a room on the second floor, so there was some noise from a night club. Fortunately I had some ear plugs and with those in I had no problem falling asleep.
- Water pressure was surprisingly wimpy, not something I expected
Weird:
- No drawers for clothing, only wire baskets. Didn't really matter since I was only here for 6-7 hours or so.
I'd stay here again, though hopefully on a higher floor.
Mar 31, 2023, 6:38 am
The main thing I liked about it though was I stayed up on a pretty high floor and slept like a log. My room was high up and on the back side of the hotel and I think it's one of the quietest places I've ever stayed in Manhattan.