Dec 11, 2017, 1:13 am
Last edit by: MaldivesFreak
Here is a link to Hilton T & C on pooling:
http://hiltonhonors3.hilton.com/en/p...money/faq.html
1. What is Points Pooling?
Points Pooling will allow Hilton Honors Members to combine their Points with family and friends to book a stay. With this perk, a Member (and up to 10 others) will now be able to combine their Points. For example, if a group of friends are taking a trip together and individually don’t have enough Points to cover their entire stay, they will now be able to combine their Points, free of charge, into one account to unlock new redemption opportunities.
2. Is there a fee to participate in the Points Pooling program?
No, there is no fee to participate in Points Pooling.
3. How many people can contribute to Points Pooling?
A total of 11 Hilton Honors Members can pool their Points together. One Member initiates the pooling and up to 10 other Members can contribute.
4. Do I need to create a new "pooled" account?
No. Members can use their existing account.
5. How many Points Pools can I be in?
There is no limit on the number of pools a member can be in at a given time.
6. Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?
Yes, once Points are pooled, they can be used for any room or non-room reward product, including the experiences available on the Hilton Honors auction platform, Hilton Honors Shopping Mall and any other non-room reward products.
7. Can you combine Pooled Points with money?
Once Points are pooled they can be used for any room reward product, including a Points & Money Rewards™ reward reservation.
8. What is the minimum/maximum number of Points that can be pooled?
A Member can transfer a minimum of 1,000 Points and a maximum of 500,000 Points into a pool in a calendar year. A Member can receive up to 2 million Points in a calendar year.
9. Are there particular qualifications you must meet to be able to pool Points?
To use Points Pooling, you must be an active Member, be in the program for 30 days, and have a minimum Points balance of 1,000 Points.
10. When will Points Pooling be available?
Points Pooling is now available. Start pooling your Hilton Honors Points here.
11. When will the Points be shown in the other Member’s account and be ready for use?
The transferred or pooled Points will be available for use at the time of transfer, but please allow up to 24 hours for pooled Points to show up when you log in to your account.
12. Where and how do I Points Pool once I have a group of Members that want to combine Points?
All Points Pooling activities will be transacted online via HiltonHonors.com.
13. Where do I go to transfer my Points to the Points Pool initiator?
The Points contributor must access the transfer page through the Points Pool invitation email sent on behalf ot the Points Pool initiator.
14. What’s the difference between Points Pooling and Points Transfer?
Points Transfer is a 1:1 transaction, while Points Pooling allows for combining Hilton Honors Points with up to 10 other people (11 including yourself).
15. After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?
If your friend has to cancel his/her trip, he/she can simply transfer the Points back to your account for free.
http://hiltonhonors3.hilton.com/en/p...money/faq.html
1. What is Points Pooling?
Points Pooling will allow Hilton Honors Members to combine their Points with family and friends to book a stay. With this perk, a Member (and up to 10 others) will now be able to combine their Points. For example, if a group of friends are taking a trip together and individually don’t have enough Points to cover their entire stay, they will now be able to combine their Points, free of charge, into one account to unlock new redemption opportunities.
2. Is there a fee to participate in the Points Pooling program?
No, there is no fee to participate in Points Pooling.
3. How many people can contribute to Points Pooling?
A total of 11 Hilton Honors Members can pool their Points together. One Member initiates the pooling and up to 10 other Members can contribute.
4. Do I need to create a new "pooled" account?
No. Members can use their existing account.
5. How many Points Pools can I be in?
There is no limit on the number of pools a member can be in at a given time.
6. Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?
Yes, once Points are pooled, they can be used for any room or non-room reward product, including the experiences available on the Hilton Honors auction platform, Hilton Honors Shopping Mall and any other non-room reward products.
7. Can you combine Pooled Points with money?
Once Points are pooled they can be used for any room reward product, including a Points & Money Rewards™ reward reservation.
8. What is the minimum/maximum number of Points that can be pooled?
A Member can transfer a minimum of 1,000 Points and a maximum of 500,000 Points into a pool in a calendar year. A Member can receive up to 2 million Points in a calendar year.
9. Are there particular qualifications you must meet to be able to pool Points?
To use Points Pooling, you must be an active Member, be in the program for 30 days, and have a minimum Points balance of 1,000 Points.
10. When will Points Pooling be available?
Points Pooling is now available. Start pooling your Hilton Honors Points here.
11. When will the Points be shown in the other Member’s account and be ready for use?
The transferred or pooled Points will be available for use at the time of transfer, but please allow up to 24 hours for pooled Points to show up when you log in to your account.
12. Where and how do I Points Pool once I have a group of Members that want to combine Points?
All Points Pooling activities will be transacted online via HiltonHonors.com.
13. Where do I go to transfer my Points to the Points Pool initiator?
The Points contributor must access the transfer page through the Points Pool invitation email sent on behalf ot the Points Pool initiator.
14. What’s the difference between Points Pooling and Points Transfer?
Points Transfer is a 1:1 transaction, while Points Pooling allows for combining Hilton Honors Points with up to 10 other people (11 including yourself).
15. After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?
If your friend has to cancel his/her trip, he/she can simply transfer the Points back to your account for free.
Hilton Points Pooling - Account Closed. Beware !!
Sep 16, 2017, 9:03 am
#16
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,718
If you were that unhappy with Hilton, yet continue booking Hilton and "love to take photo" of "defects" which you use to attract attention to yourselves online, Hilton has every right to conclude that:
(A) It will never be possible to satisfy you,
(B) You are mining your complaints about Hilton for public attention,
(C) You may be causing Hilton reputational damage, and
(D) it is good business for them discourage you from keeping this up.
All points and Honors program benefits are the property of the issuer and may be reclaimed or withdrawn at Hilton's discretion any time.
Sep 16, 2017, 9:32 am
#18
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What is the specific evidence which makes you believe that HH discriminated against you based on your Chinese nationality?
I lose all sympathy for anybody who makes this type of an assertion without a specific set of facts.
You gave a detailed, if confusing, account initially and did not mention nationality. One would think that if this was an issue, that you would have mentioned it initially.
I lose all sympathy for anybody who makes this type of an assertion without a specific set of facts.
You gave a detailed, if confusing, account initially and did not mention nationality. One would think that if this was an issue, that you would have mentioned it initially.
Sep 16, 2017, 10:01 am
#19
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
While Hilton may or may not be justified in tqking away earned or compensation points, do people really feel they are entitled to take purchaed points away?
To me that is like cancelling a prepaid reservation and keeping the monet.
To me that is like cancelling a prepaid reservation and keeping the monet.
Sep 16, 2017, 11:19 am
#20
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Sep 16, 2017, 11:35 am
#21
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
i assume for customers based in china consumer protection is rather limited too...
Sep 16, 2017, 12:01 pm
#22
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,907
Wow, I've been using Hilton for 20 years, am a Lifetime Diamond and I think I have made maybe 3 complaints total in that time. I don't go looking for things to complain about and that, from what I am reading, is exactly what the OP is doing. Taking pictures of every little thing that is not perfect? Other than the purchased points has the OP ever actually paid for a stay or using all the compensation points for the next stay to complain about. I would say they found a loop hole in the system, getting points as compensation and enough for the next night to then complain about. I think Hilton caught on and closed the OP's little scheme. Unless OP can come back and clear up misconceptions, which I doubt they can, on our part I think Hilton did the right thing.
Sep 16, 2017, 1:19 pm
#24
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
If they suspected the OP was selling points, then yes. No different than people buying miles to broker tickets and the airline closing their account.
Sep 16, 2017, 1:22 pm
#25
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
A hotel chain has every right to close down an account for any reason as set forth in their Terms and Conditions. If they felt that you are not a profitable person or financially deprived them in any way then of course they can close or suspend an account.
Do you like the decision? No. Can you write them in six months or year and ask them to rethink their decision? Sure. Do they owe you anything? No.
Move on to another chain or stay at Hilton without any benefits the choice is yours. We are able to chose who we do business with.
If I have a problem with a stay then I am going to go to the front desk and let them know what is going on to allow them to rectify the situation then. If not then I will ask for the Front Desk Manager if they can't do anything then the General Manager if not Corporate.
I have rarely had to go to Corporate as the Front Desk Manager took care of me right away and even upgraded my room due to the problem.
Do you like the decision? No. Can you write them in six months or year and ask them to rethink their decision? Sure. Do they owe you anything? No.
Move on to another chain or stay at Hilton without any benefits the choice is yours. We are able to chose who we do business with.
If I have a problem with a stay then I am going to go to the front desk and let them know what is going on to allow them to rectify the situation then. If not then I will ask for the Front Desk Manager if they can't do anything then the General Manager if not Corporate.
I have rarely had to go to Corporate as the Front Desk Manager took care of me right away and even upgraded my room due to the problem.
Sep 16, 2017, 1:45 pm
#26
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,818
She joined HH April 2017 and they bid her adieu in Sept 2017. Appears she made a barrage of complaints in a 4 month period and was in the habit of emailing photos to HH pointing out their deficiencies, all in the guise of helping them improve their product. More likely it was to get free points.
Sounds like a client any normal business would be happy to get rid of.
I have managed to go my whole life without e mailing photos of every nitpick to a hotel chain's head office. As for those who post negative reviews on tripadvisor--they would be anonymous to the hotel chain unless you are foolish enough to put your real name in the review, which is never done.
Last edited by mapleg; Sep 16, 2017 at 2:04 pm
Sep 16, 2017, 2:43 pm
#27
Join Date: Jun 2015
Posts: 1,481
To get 80k points in 5 months by complaining sounds quite a lot to me
And you have a picture from a boy watching you while you were sleeping?
Btw: How many of your 40 stays were award stays?
Anyway, as Hilton has hotels in HKG you can sue Hilton in HKG as well. They can close your account. They can keep your points. But they have to pay compensation to you.
And you have a picture from a boy watching you while you were sleeping?
Btw: How many of your 40 stays were award stays?
Anyway, as Hilton has hotels in HKG you can sue Hilton in HKG as well. They can close your account. They can keep your points. But they have to pay compensation to you.
Sep 16, 2017, 2:55 pm
#28
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
Why do you not have the deadbolt on while you are sleeping in your room (nude or otherwise)?
Do you just send the complaints and pictures back to Hilton, or put them out there (TripAdvisor, Yelp, etc.) where they might help others?
Do you just send the complaints and pictures back to Hilton, or put them out there (TripAdvisor, Yelp, etc.) where they might help others?
Sep 16, 2017, 4:11 pm
#29
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Don't dump on China. If this happened to a US customer who purchased the points in the US, the result would be the same.
Sep 16, 2017, 4:53 pm
#30
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
If what you're doing is posting a series of photo-illustrated negative trip reports on social media, Hilton has probably decided you're an Internet provocateur who is too costly to keep as a customer.
If you were that unhappy with Hilton, yet continue booking Hilton and "love to take photo" of "defects" which you use to attract attention to yourselves online, Hilton has every right to conclude that:
(A) It will never be possible to satisfy you,
(B) You are mining your complaints about Hilton for public attention,
(C) You may be causing Hilton reputational damage, and
(D) it is good business for them discourage you from keeping this up.
All points and Honors program benefits are the property of the issuer and may be reclaimed or withdrawn at Hilton's discretion any time.
If you were that unhappy with Hilton, yet continue booking Hilton and "love to take photo" of "defects" which you use to attract attention to yourselves online, Hilton has every right to conclude that:
(A) It will never be possible to satisfy you,
(B) You are mining your complaints about Hilton for public attention,
(C) You may be causing Hilton reputational damage, and
(D) it is good business for them discourage you from keeping this up.
All points and Honors program benefits are the property of the issuer and may be reclaimed or withdrawn at Hilton's discretion any time.
Good luck with your future business relationship of whichever hotel chain you choose.
In Chinese way of saying, to better your relationship with anybody/any entity, you better provide an opportunity to others to save face. I'd say this not much different than anywhere, or anybody after all.
Last edited by PaulInTheSky; Sep 16, 2017 at 5:47 pm