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-   -   Trouble with getting Price Best Rate Guarantee at Hilton Tokyo (https://www.flyertalk.com/forum/hilton-hilton-honors/1879507-trouble-getting-price-best-rate-guarantee-hilton-tokyo.html)

milkbottlec Nov 26, 17 10:02 am

Trouble with getting Price Best Rate Guarantee at Hilton Tokyo
 
Hi,

Sorry to bring this up but I'm having trouble to get the Price Best Rate Guarantee.
Basically, I have sent in the screenshots from travel.rakuten.com about a 40% flash sale rate which is lower than the rate I booked.
This rate doesn't need an account nor need to login to book. So I sent through the screenshots however they rejected and gave me an explanation that they do not give best rate guarantee on membership rate. As I stated this booking site does not require an account to make a book.

As a Diamond member, I phoned in Diamond Desk for help. However, they said this has no business with them and leave me without any help. Just stating that I will need to contact the best rate team to make any complaints.

This claim was submitted for a few days, and still not resolved. Someone asked me to look for Hilton Rep here to see if they could give me a hand. If you have suggestions or helping me reach out to the rep, would be really helpful. As my stay is actually on 30/11-1/12.

Attached with photos of the conversation of the last email.
https://cimg4.ibsrv.net/gimg/www.fly...ec3d4fd2b1.png

Email reply from best rate team
https://cimg3.ibsrv.net/gimg/www.fly...5b18f6b4c7.png
https://cimg0.ibsrv.net/gimg/www.fly...fd7cf4bafe.png
https://cimg2.ibsrv.net/gimg/www.fly...7df1cc716b.png
https://cimg9.ibsrv.net/gimg/www.fly...a3db036437.png
https://cimg8.ibsrv.net/gimg/www.fly...d1166b9dc1.png
https://cimg7.ibsrv.net/gimg/www.fly...01fc66f417.png
https://cimg1.ibsrv.net/gimg/www.fly...1897487be4.png

missamo80 Nov 27, 17 2:25 am

See https://www.flyertalk.com/forum/hilt...5-onwards.html for lots of experiences attempting to claim a BRG. Denials aren't rare. Have you mailed back and appealed?

Neil


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