How Hilton Golds are treated.
Nov 15, 2017, 11:15 am
#16
Original Poster
Join Date: Sep 2011
Posts: 85
Sounds like he's redeeming UR. You have to book it through their portal.
Since the hotel gets paid like any other stay, I can see where guests think elite benefits should apply. When I book airline tickets through the similar Citi portal, my AA miles, status, upgrade priority, etc. are not impacted.
But clearly Hilton *doesn't* do this, which means Don is probably better off redeeming Marriott stays out of the Chase portal.
Since the hotel gets paid like any other stay, I can see where guests think elite benefits should apply. When I book airline tickets through the similar Citi portal, my AA miles, status, upgrade priority, etc. are not impacted.
But clearly Hilton *doesn't* do this, which means Don is probably better off redeeming Marriott stays out of the Chase portal.
Nov 15, 2017, 2:51 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
Full disclosure: Before my 30 years in airline flight operations, I was an executive with Hilton Hotels in Washington DC. I can tell you that we had a different perspective on our elites (Preferential Card) back then. They were highly valued and warmly welcomed even if they were just stopping in for a cocktail. My wife was a global traveler in her profession for 40 years, and has gold/plat/lifetime status with many travel entities.
I guess you should stick to Marriott if you want to use the Chase portal and get your benefits. That is, unless they change their minds someday...
Nov 15, 2017, 3:50 pm
#18
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,570
I'll also add that any big hotel in any major city knows who its own frequent guests are and how much they yield. Who books confirmed suites, who books meetings with catering, who brings a lot of other guests to the hotel for those events, etc. They may not carry a separate "Preferential Card" today, but the hotel knows who they are and can distinguish them from the random Joe who got status through CC spend or a few well-planned mattress runs.
Nov 15, 2017, 4:33 pm
#19
Original Poster
Join Date: Sep 2011
Posts: 85
I'll also add that any big hotel in any major city knows who its own frequent guests are and how much they yield. Who books confirmed suites, who books meetings with catering, who brings a lot of other guests to the hotel for those events, etc. They may not carry a separate "Preferential Card" today, but the hotel knows who they are and can distinguish them from the random Joe who got status through CC spend or a few well-planned mattress runs.
Nov 15, 2017, 5:34 pm
#20
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I'll bet your guests didn't book your hotel with Hotwire/Priceline/Expedia, and weren't shopping over the Internet for opaque or non-opaque inventory at the lowest price in a particular star level and general geographical location thirty years ago. Times change.
Nov 15, 2017, 7:36 pm
#22
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
........Only if the giraffe is with a Diamond member 
http://onemileatatime.boardingarea.c...iamond-member/
http://onemileatatime.boardingarea.c...iamond-member/
Last edited by milesmilesmiles; Nov 16, 2017 at 7:13 am
Nov 15, 2017, 10:41 pm
#24
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
The loyalty is a two way street. The loyal customer has to rub the hotel's back by booking via the Hotel chain's website (so the hotel does not have to pay third party booking fees).
If the "loyal" customer goes and books via a third party website, this is not the behavior the Hotel chain desires, so the customer is denied "benefits."
I too have gotten my Gold benefits on Priceline bookings, and I have been denied those benefits. I expect nothing. I have traded the Gold benefits for the discount on the Priceline.com Opaque room price.
If the "loyal" customer goes and books via a third party website, this is not the behavior the Hotel chain desires, so the customer is denied "benefits."
I too have gotten my Gold benefits on Priceline bookings, and I have been denied those benefits. I expect nothing. I have traded the Gold benefits for the discount on the Priceline.com Opaque room price.
Nov 15, 2017, 11:01 pm
#25
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Why not? I did that for an upcoming SPG stay that was via DeltaVacations (so a package rate). I can now see the reservation in my account, no idea if they'll honor my SPG Gold status or not.
Nov 15, 2017, 11:30 pm
#26
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Nov 16, 2017, 12:46 am
#27
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,237
Nov 16, 2017, 5:08 am
#28
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607
Im diamond and have been for at least 10 years(all from stays, not credit card).....I rarely get upgrades and often am in very plain rooms--For me, the perk of being diamond is the extra points I earn on stays.
I do think its a joke that at homewood suites I can get water or 250 pts, lol but the program works for me and I never expect much and you sound very unrealistic!!
I do think its a joke that at homewood suites I can get water or 250 pts, lol but the program works for me and I never expect much and you sound very unrealistic!!
Nov 16, 2017, 6:42 am
#29
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,570
Im diamond and have been for at least 10 years(all from stays, not credit card).....I rarely get upgrades and often am in very plain rooms--For me, the perk of being diamond is the extra points I earn on stays.
I do think its a joke that at homewood suites I can get water or 250 pts, lol but the program works for me and I never expect much and you sound very unrealistic!!
I do think its a joke that at homewood suites I can get water or 250 pts, lol but the program works for me and I never expect much and you sound very unrealistic!!
Homewood's always been on of the HH brands I like...only brand that regularly has bookable 2-bedroom suites...but I've noticed the soft product (things like the evening reception) have gotten very barebones/cheap. Oh well, I just tell myself I'm there for the ability to comfortably have the whole family in one suite and HH isn't penalizing me 50% of the base points for doing so.
Nov 16, 2017, 7:56 am
#30
Join Date: Dec 2012
Location: Venice, Florida
Programs: Hilton Diamond
Posts: 2,607
Look on the bright side: at the Marriott equivalent (Residence Inn), you only earn half the points.
Homewood's always been on of the HH brands I like...only brand that regularly has bookable 2-bedroom suites...but I've noticed the soft product (things like the evening reception) have gotten very barebones/cheap. Oh well, I just tell myself I'm there for the ability to comfortably have the whole family in one suite and HH isn't penalizing me 50% of the base points for doing so.
Homewood's always been on of the HH brands I like...only brand that regularly has bookable 2-bedroom suites...but I've noticed the soft product (things like the evening reception) have gotten very barebones/cheap. Oh well, I just tell myself I'm there for the ability to comfortably have the whole family in one suite and HH isn't penalizing me 50% of the base points for doing so.
