Reward Reservation Now Shows Full Rate + Points
Nov 6, 2017, 3:47 am
#1
Original Poster
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Reward Reservation Now Shows Full Rate + Points
I have a 5 night reward stay starting tomorrow. Up until now it showed standard reward 280K points. It now shows standard reward but itemizes room, resort fee and taxes of $2,200 + $280k points. Does this have something to do with the cancellation deadline passing? I was preupgraded weeks ago but it was still showing 280K points after that.
i will print out and bring my original confirmation in case there is an issue at check in.
i will print out and bring my original confirmation in case there is an issue at check in.
Nov 6, 2017, 10:20 am
#3
Original Poster
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,528
Well I've been downgraded back to a standard room but still with both $ and points showing on the reservation:
Rate Details STANDARD ROOM REWARD
Standard Room Rewards allow Hilton Honors members to use points to book free standard rooms.
Room: 2 QUEEN BED ROOM WITH A BALCONY
Adults: 2
Children: 0
DATE
(USD)
Room Subtotal 1,845.00 + 280,000 points
Resort charge $28.00 USD per room per night
140.00
Room + Resort charge 1,985.00
Taxes 5.00 % per room per night
7.50 % per room per night
248.13
Total for stay 2,233.13 + 280,000 points
Rate Details STANDARD ROOM REWARD
Standard Room Rewards allow Hilton Honors members to use points to book free standard rooms.
Room: 2 QUEEN BED ROOM WITH A BALCONY
Adults: 2
Children: 0
DATE
(USD)
Room Subtotal 1,845.00 + 280,000 points
Resort charge $28.00 USD per room per night
140.00
Room + Resort charge 1,985.00
Taxes 5.00 % per room per night
7.50 % per room per night
248.13
Total for stay 2,233.13 + 280,000 points
Nov 6, 2017, 10:31 am
#4
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,809
This has been happening occasionally. I haven't had a problem during the actual stay.
One poster believes it has to do with adding a second guest.
See:
HELP - Points reservation charged for full rate
One poster believes it has to do with adding a second guest.
See:
HELP - Points reservation charged for full rate
Nov 6, 2017, 11:22 am
#6
Join Date: Jan 2003
Posts: 3,785
Looking at that other thread it seems like a real tech issue not just a display thing. May want to iron it out with the hotel before the stay so you don't have to spend part of your vacation arguing with the front desk clerk.
Maybe the temporary upgrade from the hotel is considered a change, even though not by you, and triggered the problem.
Maybe the temporary upgrade from the hotel is considered a change, even though not by you, and triggered the problem.
Nov 6, 2017, 8:49 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
So now if the full point reservation is touched by anyone, or if a second guest name is added at booking, the reservation would revert to a P+C and showing a scary mess in the system...
This is over 6 months have passed since the revenue-based system is rolled out. So not only HHonor members are given yet another stealthy devaluation (no more chart, and point now has a fixed value within a narrow range), but we are also subj to the ever increasing IT glitches that never get fixed.
This is over 6 months have passed since the revenue-based system is rolled out. So not only HHonor members are given yet another stealthy devaluation (no more chart, and point now has a fixed value within a narrow range), but we are also subj to the ever increasing IT glitches that never get fixed.