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American Express Announces Two New Hilton Credit Cards

American Express Announces Two New Hilton Credit Cards

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Old Jun 14, 18, 6:23 am   -   Wikipost
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Last edit by: jbeckett
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The resort benefit on the Aspire card only works at the ~200 hotels on the list at this link:
http://www3.hilton.com/en/resorts/index.html#
For existing Surpass card holders, AMEX verbally confirmed that on or after 20 January 2018, card holders can call in and request cards be converted to Aspire - while maintaining the same credit card number, balance limits, PIN, etc.

For the Aspire card, the Annual Weekend Night Reward will be issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. You will receive the reward email within 8-14 weeks after opening your Card Account and each year within 8-14 weeks after your Card Account anniversary date. E-mail for Hilton providing the free night certificate has been received by several people..

HonorsRepresentative (Lauren) has provided answers in the following posts to some of the questions that have been raised in this thread:

https://www.flyertalk.com/forum/29118905-post491.html
https://www.flyertalk.com/forum/29082769-post468.html
https://www.flyertalk.com/forum/29068815-post452.html
https://www.flyertalk.com/forum/29068259-post449.html
https://www.flyertalk.com/forum/29064439-post446.html
https://www.flyertalk.com/forum/29037200-post430.html
https://www.flyertalk.com/forum/29032382-post420.html
https://www.flyertalk.com/forum/29027525-post401.html
https://www.flyertalk.com/forum/29014945-post312.html
https://www.flyertalk.com/forum/29009198-post227.html
https://www.flyertalk.com/forum/29005693-post161.html
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Old May 29, 18, 7:11 pm
  #1336  
 
Join Date: Mar 2017
Programs: HHonors Diamond, SPG, AA, SWA
Posts: 45
Originally Posted by 54austin View Post
How long does it take to receive the Aspire card after approval? Thanks.
I recently referred a friend, and he had his Aspire card on hand in less than one week.
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Old May 30, 18, 9:59 am
  #1337  
 
Join Date: Mar 2009
Location: STR, IAD, and DCA
Programs: UA 1K; *G and *A Top 1000; DL Plat; HHonors Diamond; *$ Gold; Marriott Plat; Global Entry
Posts: 1,760
I hate the Ascend card. Hate it. Loyal to Hilton; I guess that's the only reason I'm keeping it. Pay $95/year for the card; don't really have a use for Priority Pass (get lounge access through 1K status); don't see myself putting $15k on the card to get a free night; and earned Diamond last two years on nights- so, have no use for the Gold status that comes with the card.

Called the customer service line as my annual fee is due. Agent wouldn't budge on waiving the fee. Only offered me 10,000 Honors points. She also offered to downgrade me to the fee-free Honors card, which I've already had since 2011.

Even if I cancelled the card, I wouldn't be eligible to get a sign-up bonus for it again. And, paying $450/year for the Aspire is not worth it to me.

Anyone offered decent retention offers from Amex to keep their Ascend cards open?
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Old May 30, 18, 10:17 am
  #1338  
 
Join Date: Oct 2009
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Originally Posted by sannmann View Post
I hate the Ascend card. Hate it. Loyal to Hilton; I guess that's the only reason I'm keeping it. Pay $95/year for the card; don't really have a use for Priority Pass (get lounge access through 1K status); don't see myself putting $15k on the card to get a free night; and earned Diamond last two years on nights- so, have no use for the Gold status that comes with the card.

Called the customer service line as my annual fee is due. Agent wouldn't budge on waiving the fee. Only offered me 10,000 Honors points. She also offered to downgrade me to the fee-free Honors card, which I've already had since 2011.

Even if I cancelled the card, I wouldn't be eligible to get a sign-up bonus for it again. And, paying $450/year for the Aspire is not worth it to me.

Anyone offered decent retention offers from Amex to keep their Ascend cards open?
10K points seems decent to me.
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Old May 31, 18, 8:39 am
  #1339  
 
Join Date: Feb 2007
Location: New York, NY
Posts: 1,844
Aspire card is mailed out by usps, but ours was mailed out on Saturday (after Wed night approval), and arrived on Monday. Does anyone else noticed that bonus 100K points post even before the statement with min psend generates?

Last edited by LilZeppelin; May 31, 18 at 8:42 am Reason: qstn
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Old May 31, 18, 9:01 am
  #1340  
 
Join Date: Feb 2016
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Originally Posted by LilZeppelin View Post
Aspire card is mailed out by usps, but ours was mailed out on Saturday (after Wed night approval), and arrived on Monday. Does anyone else noticed that bonus 100K points post even before the statement with min psend generates?
That's typical at Amex...most of the bonuses we've gotten (Delta, Hilton, and membership rewards) typically show up within a couple of days of the spending being met...not the statement being generated. It may not be true in all cases, but has been for us.
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Old May 31, 18, 3:07 pm
  #1341  
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Originally Posted by sannmann View Post
I hate the Ascend card. Hate it. Loyal to Hilton; I guess that's the only reason I'm keeping it. Pay $95/year for the card; don't really have a use for Priority Pass (get lounge access through 1K status); don't see myself putting $15k on the card to get a free night; and earned Diamond last two years on nights- so, have no use for the Gold status that comes with the card.

Called the customer service line as my annual fee is due. Agent wouldn't budge on waiving the fee. Only offered me 10,000 Honors points. She also offered to downgrade me to the fee-free Honors card, which I've already had since 2011.

Even if I cancelled the card, I wouldn't be eligible to get a sign-up bonus for it again. And, paying $450/year for the Aspire is not worth it to me.

Anyone offered decent retention offers from Amex to keep their Ascend cards open?
I downgraded my Ascend card after moving Hilton charges to the new business card. Within 30 days of the downgrade, my account shows an upgrade offer, back to Ascend, with the standard 100k bonus. YMMV.
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Old May 31, 18, 3:24 pm
  #1342  
 
Join Date: Jan 2018
Posts: 42
Originally Posted by sannmann View Post
I hate the Ascend card. Hate it. Loyal to Hilton; I guess that's the only reason I'm keeping it. Pay $95/year for the card; don't really have a use for Priority Pass (get lounge access through 1K status); don't see myself putting $15k on the card to get a free night; and earned Diamond last two years on nights- so, have no use for the Gold status that comes with the card.

Called the customer service line as my annual fee is due. Agent wouldn't budge on waiving the fee. Only offered me 10,000 Honors points. She also offered to downgrade me to the fee-free Honors card, which I've already had since 2011.

Even if I cancelled the card, I wouldn't be eligible to get a sign-up bonus for it again. And, paying $450/year for the Aspire is not worth it to me.

Anyone offered decent retention offers from Amex to keep their Ascend cards open?

How is your Ascend already up for renewal? The card just came out like 4 months ago? I chatted with Amex the other day to try to get the free night promo they are currently having but was denied.
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Old May 31, 18, 4:33 pm
  #1343  
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Originally Posted by howie411 View Post
How is your Ascend already up for renewal? The card just came out like 4 months ago? I chatted with Amex the other day to try to get the free night promo they are currently having but was denied.
The previous Hilton Amex card was renamed Ascend with no change in renewal date.
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Old May 31, 18, 8:30 pm
  #1344  
 
Join Date: Nov 2011
Location: Virginia
Programs: Marriott Gold, HHonors Gold, IHG Platinum
Posts: 185
Originally Posted by sannmann View Post
I hate the Ascend card. Hate it. Loyal to Hilton; I guess that's the only reason I'm keeping it. Pay $95/year for the card; don't really have a use for Priority Pass (get lounge access through 1K status); don't see myself putting $15k on the card to get a free night; and earned Diamond last two years on nights- so, have no use for the Gold status that comes with the card.

Called the customer service line as my annual fee is due. Agent wouldn't budge on waiving the fee. Only offered me 10,000 Honors points. She also offered to downgrade me to the fee-free Honors card, which I've already had since 2011.

Even if I cancelled the card, I wouldn't be eligible to get a sign-up bonus for it again. And, paying $450/year for the Aspire is not worth it to me.

Anyone offered decent retention offers from Amex to keep their Ascend cards open?
Was your Ascend card converted from the old Surpass? If so, what benefits you had with the Surpass that the new Ascend does not have?
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Old Jun 1, 18, 10:41 am
  #1345  
 
Join Date: Mar 2009
Location: STR, IAD, and DCA
Programs: UA 1K; *G and *A Top 1000; DL Plat; HHonors Diamond; *$ Gold; Marriott Plat; Global Entry
Posts: 1,760
Originally Posted by howie411 View Post
How is your Ascend already up for renewal? The card just came out like 4 months ago? I chatted with Amex the other day to try to get the free night promo they are currently having but was denied.
My Citi Honors Reserve Visa card annual fee date was every May. Amex kept the annual fee dates the same.

Originally Posted by EdofFX View Post
Was your Ascend card converted from the old Surpass? If so, what benefits you had with the Surpass that the new Ascend does not have?
No, I had the Citi Honors Reserve Visa. When Amex bought the portfolio from Citi, my card was converted into the Ascend card. Challenge is still that Amex is not accepted at as many places as Visa, especially overseas.
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Old Jun 1, 18, 11:36 am
  #1346  
 
Join Date: May 2011
Location: NYC (LGA, JFK, EWR)
Programs: Delta Silver, AAdvantage Gold, SPG/Marriott/Hilton Gold, AMEX Membership Rewards
Posts: 1,055
Originally Posted by sannmann View Post
I hate the Ascend card. Hate it. Loyal to Hilton; I guess that's the only reason I'm keeping it. Pay $95/year for the card; don't really have a use for Priority Pass (get lounge access through 1K status); don't see myself putting $15k on the card to get a free night; and earned Diamond last two years on nights- so, have no use for the Gold status that comes with the card.

Called the customer service line as my annual fee is due. Agent wouldn't budge on waiving the fee. Only offered me 10,000 Honors points. She also offered to downgrade me to the fee-free Honors card, which I've already had since 2011.

Even if I cancelled the card, I wouldn't be eligible to get a sign-up bonus for it again. And, paying $450/year for the Aspire is not worth it to me.

Anyone offered decent retention offers from Amex to keep their Ascend cards open?
Why not cancel the card and get the no-fee AMEX Hilton? 75,000 sign-up bonus.
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Old Jun 1, 18, 12:11 pm
  #1347  
 
Join Date: Mar 2009
Location: STR, IAD, and DCA
Programs: UA 1K; *G and *A Top 1000; DL Plat; HHonors Diamond; *$ Gold; Marriott Plat; Global Entry
Posts: 1,760
Originally Posted by Adelphos View Post
Why not cancel the card and get the no-fee AMEX Hilton? 75,000 sign-up bonus.
I already addressed the no-fee Amex in my post.
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Old Jun 2, 18, 8:29 am
  #1348  
 
Join Date: Nov 2011
Location: Virginia
Programs: Marriott Gold, HHonors Gold, IHG Platinum
Posts: 185
Originally Posted by sannmann View Post

No, I had the Citi Honors Reserve Visa. When Amex bought the portfolio from Citi, my card was converted into the Ascend card. Challenge is still that Amex is not accepted at as many places as Visa, especially overseas.
Agreed, AMEX is harder to use. It just is not accepted in as many places. For that, I use CSR instead. I had the Citi Honors Reserve as well, but cancelled it in December before it got converted to AMEX. I applied for the Ascend and has gotten the 100,000 points in sign on bonus already.
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Old Jun 4, 18, 1:57 pm
  #1349  
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Originally Posted by farnorthtrader View Post
Very strict, like Hyatt. I tried to use one two weeks after it was going to expire and was not able to.
Ouh, thanks for sharing your experience. Were these free nights from the previous AMEX surpass cards?
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Old Jun 4, 18, 4:46 pm
  #1350  
 
Join Date: Apr 2013
Location: MCO, YEG
Programs: HH Diamond,, Club Carlson Gold, Marriott Gold, IHG Platinum
Posts: 992
Originally Posted by bluestrudels View Post
Ouh, thanks for sharing your experience. Were these free nights from the previous AMEX surpass cards?
They were from Citi, however, the restrictions seem to be entirely within Hiltonís control, not the bank that issued the card.
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