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American Express Announces Two New Hilton Credit Cards

American Express Announces Two New Hilton Credit Cards

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Old Jun 14, 18, 6:23 am   -   Wikipost
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Last edit by: jbeckett
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The resort benefit on the Aspire card only works at the ~200 hotels on the list at this link:
http://www3.hilton.com/en/resorts/index.html#
For existing Surpass card holders, AMEX verbally confirmed that on or after 20 January 2018, card holders can call in and request cards be converted to Aspire - while maintaining the same credit card number, balance limits, PIN, etc.

For the Aspire card, the Annual Weekend Night Reward will be issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. You will receive the reward email within 8-14 weeks after opening your Card Account and each year within 8-14 weeks after your Card Account anniversary date. E-mail for Hilton providing the free night certificate has been received by several people..

HonorsRepresentative (Lauren) has provided answers in the following posts to some of the questions that have been raised in this thread:

https://www.flyertalk.com/forum/29118905-post491.html
https://www.flyertalk.com/forum/29082769-post468.html
https://www.flyertalk.com/forum/29068815-post452.html
https://www.flyertalk.com/forum/29068259-post449.html
https://www.flyertalk.com/forum/29064439-post446.html
https://www.flyertalk.com/forum/29037200-post430.html
https://www.flyertalk.com/forum/29032382-post420.html
https://www.flyertalk.com/forum/29027525-post401.html
https://www.flyertalk.com/forum/29014945-post312.html
https://www.flyertalk.com/forum/29009198-post227.html
https://www.flyertalk.com/forum/29005693-post161.html
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Old Nov 28, 18, 2:20 pm
  #1546  
 
Join Date: Jan 2010
Posts: 60
Originally Posted by rcmiller View Post
Anyone have any issues of a charge not being credited the correct amount of points? I have the Ascend card, so I should be earning 6x points on all restaurants. I ate at the same restaurant twice in the last month and both charges on my statement only credit me with the standard 3x points. It was not at a hotel/non-stand alone restaurant or any of the other common billing technicalities that would make the charge show as a non-restaurant. Even my AMEX account shows the charge categorized as a "restaurant". To my knowledge this is the first problem I have had with this issue.
At the bottom of your statement, below points earned, does it show a section for "U.S. Restaurants?"
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Old Nov 28, 18, 2:30 pm
  #1547  
 
Join Date: Nov 2018
Location: Auburn, AL, USA
Programs: Hilton Honors, Delta SkyMiles, AAdvantage
Posts: 27
Yes, only the monthly statement it shows the bonus point sections for U.S. Restaurants, U.S. Supermarkets, etc.. Those have always been correct. The issue is from my current statement (not closed for the month yet). Under the "New Version" tab of the Online Statement review it will now show the total points earned for each transaction when you click on it. All other restaurant, gas station, supermarket charges show the correct "6x points" in the bottom right corner. This specific restaurant charge only shows the "3x points". But it is classified as a restaurant on the charge...
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Old Nov 29, 18, 3:08 am
  #1548  
 
Join Date: Oct 2017
Programs: Hilton Diamond, Hyatt Discoverist, Marriott Gold
Posts: 62
question: is it possible to get approved and receive sign up bonus for all three cards?
I currenlty have aspire and the free version, not sure if they will approve me for ascend
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Old Nov 29, 18, 5:15 am
  #1549  
 
Join Date: Mar 2011
Location: NY, NY
Posts: 595
Originally Posted by rcmiller View Post
Yes, only the monthly statement it shows the bonus point sections for U.S. Restaurants, U.S. Supermarkets, etc.. Those have always been correct. The issue is from my current statement (not closed for the month yet). Under the "New Version" tab of the Online Statement review it will now show the total points earned for each transaction when you click on it. All other restaurant, gas station, supermarket charges show the correct "6x points" in the bottom right corner. This specific restaurant charge only shows the "3x points". But it is classified as a restaurant on the charge...
This has been a problem for me also with the amex gold card, and was just written about over at frequentmiler : restos that swipe through square for example often don't get the bonus, despite the correct categorisation
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Old Nov 29, 18, 9:48 am
  #1550  
 
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Programs: Handcuffed to Delta and IHG by Concur
Posts: 7,467
I must be easily amused, because I found the wording of an American Express e-mail offer hilarious:

You've been specially invited to refer up to two friends to apply for a pre-approved offer for the Hilton Honors Card. Note: approval is not guaranteed.
So ... pre-approved, except not so much.

BTW, the details of the offer, which were e-mailed to me yesterday, are as follows:
You can earn 20,000 Hilton Honors Bonus Points when a friend is approved for a Hilton Honors Card, up to 80,000 bonus points for referrals in a year. Plus, your friend can earn 100,000 bonus points after they spend $1,000 in purchases on their new Card in the first three months of Card Membership. To refer this pre-approved offer, click the button below. Offer ends 1/9/2019.
The details don't seem very clear -- If I can only refer two friends, then why is it necessary to have a total limit of 80,000 bonus points per year? It seems like the most I could earn via this offer is 40,000 points.
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Old Nov 30, 18, 3:10 am
  #1551  
 
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 627
Originally Posted by sdsearch View Post
Yes. Within a day or so (in my case late on the same day when I did the upgrade in the early morning), your online account should update to say you have Aspire. At that point, you can start doing purchases that count toward the minimum spend requirement. (Purchases made before your account shows Aspire online may not count, according to the Amex rep I spoke with right after upgrading.)
Originally Posted by aww3583 View Post
Got an email reminder for the current promotion (150k bonus points) to upgrade from Ascend to Aspire.

The upgrade process was 2 steps. The confirmation page didn’t include a confirmation number or any mention of approval; it just said “your cards will arrive in 7-10 days”. I didn’t receive any confirmation email either. I did keep screenshots.
Thanks for the great info everyone! I just logged into my Amex account and the Aspire invitation popped up immediately, I clicked more info and accepted and got the confirmation page, but no number and no email, just as you all did (and I took screenshots). Perhaps by tonite my account info will update, my next Hilton stay isn't until next weekend anyways.
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Old Nov 30, 18, 5:26 am
  #1552  
 
Join Date: Jul 2013
Location: PNS
Programs: HH Diamond; National EE
Posts: 1,241
I got the approval instantly. My account updated quickly.

However, after 4 days, no card, no card number, etc. My wife, an authorized card holder, got a letter from AMEX welcoming her to the card and it said “your spending limit has been set to $0.”

It appears any spending on my existing Surpass/Ascend card will automatically be applied to the new Aspire card so hopefully this will all smooth out soon.
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Old Dec 1, 18, 12:04 pm
  #1553  
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Join Date: Jan 2005
Location: home = LAX
Posts: 23,692
Originally Posted by aww3583 View Post
I got the approval instantly. My account updated quickly.

However, after 4 days, no card, no card number, etc. My wife, an authorized card holder, got a letter from AMEX welcoming her to the card and it said “your spending limit has been set to $0.”

It appears any spending on my existing Surpass/Ascend card will automatically be applied to the new Aspire card so hopefully this will all smooth out soon.
As soon as your account online shows Aspire, all spend on the existing card is OK. They mail the new card snail mail so it can take a while. Also, I waited to activate the new card until some online purchases on the old had posted, since the new card has a new expiration date and a new security code, and I didn't want any orders that may not have been billed yet to get confused by that.
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Old Dec 1, 18, 9:25 pm
  #1554  
 
Join Date: Jul 2008
Location: TPE LAS LHR
Programs: BA Meltdown Gold, OZ♦+ (flying BR/UA), WoH♦, HH♦. Gaming: Mlife Noir, TR7*
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Anyone else get the lengthy Aspire survey?

Biggest takeaway is that AMEX seems to be gauging customer reaction to replacing the $250 resort credit, possibly with an additional weekend night.
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Old Dec 2, 18, 7:00 pm
  #1555  
 
Join Date: Feb 2018
Location: Flyover Country
Programs: AA Gold, Hilton Diamond
Posts: 79
Originally Posted by xmzzn123 View Post
question: is it possible to get approved and receive sign up bonus for all three cards?
I currenlty have aspire and the free version, not sure if they will approve me for ascend
I applied for and received the bonus for all three personal cards, though I actually did the no-fee version last!
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Old Dec 2, 18, 7:05 pm
  #1556  
 
Join Date: Feb 2018
Location: Flyover Country
Programs: AA Gold, Hilton Diamond
Posts: 79
Originally Posted by gengar View Post
Anyone else get the lengthy Aspire survey?

Biggest takeaway is that AMEX seems to be gauging customer reaction to replacing the $250 resort credit, possibly with an additional weekend night.
i seem to get a survey every week on a Barclay American Airlines card I never put any spend on, but didnt get the Aspire survey. My totally unscientific instinct is that an extra free night would cost more than $250 for most cardholders, so Id be a bit surprised if this goes through. Id like the extra night more than the credit, myself.
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Old Dec 2, 18, 8:52 pm
  #1557  
 
Join Date: Feb 2006
Posts: 209
Originally Posted by Mike B View Post


i seem to get a survey every week on a Barclay American Airlines card I never put any spend on, but didn’t get the Aspire survey. My totally unscientific instinct is that an extra free night would cost more than $250 for most cardholders, so I’d be a bit surprised if this goes through. I’d like the extra night more than the credit, myself.
Agreed, though some of these resorts are priced quite reasonably, so the $250 resort credit can be stretched to cover 2 nights. However, they definitely aren't always luxurious.

If the extra weekend certificate could be used at the Conrad or Waldorf, it would be extremely easy to get more than $250 in value.

I was able to use my previous free weekend Aspire certificate for a Paris hotel that exceeded 400 euros.

However, I am skeptical, since I am sure Amex is counting on a certain amount of breakage. The weekend certificates would be much easier for the average person to redeem than the $250 resort credit.

Last edited by diesteldorf; Dec 2, 18 at 8:58 pm
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Old Dec 3, 18, 11:34 am
  #1558  
 
Join Date: May 2015
Location: Chicago
Posts: 2
Does anyone have experience with the Aspire $100 credit for a 2-night stay through hiltonhonorsaspirecard.com?
It states that it can't be used for property fees but wondering if that is enforced or not.
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Old Dec 3, 18, 1:10 pm
  #1559  
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Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Hyatt Diamond
Posts: 12,633
Originally Posted by diesteldorf View Post
Agreed, though some of these resorts are priced quite reasonably, so the $250 resort credit can be stretched to cover 2 nights. However, they definitely aren't always luxurious.

If the extra weekend certificate could be used at the Conrad or Waldorf, it would be extremely easy to get more than $250 in value.

I was able to use my previous free weekend Aspire certificate for a Paris hotel that exceeded 400 euros.

However, I am skeptical, since I am sure Amex is counting on a certain amount of breakage. The weekend certificates would be much easier for the average person to redeem than the $250 resort credit.
Was that the Paris Opera? I was able to use my sign up cert on the Aspire for one night and my Citi free night for a second night during the world cup when rates and a holiday when the rates were over $400EU a night. Was surprised they had standard inventory. I booked it a few days prior to the stay, it was diamond force before that ad I was surprised standard inventory was available.Great use of the cert.

If the inventory is available I'd rather have the free night but a lot of hotels are stingy with inventory when rates are over $250 a night. At least with the Resort credit there is no issue at all using it at those properties and if someone is travelling for business I look at it like cash back. they can just expense off the folio and the resort credit hits their Am Ex card.

A benefit I wish they would add is something like another free weekend night or extra points or increase the resort credit for people who qualify for diamond from stays/nights/points outside of the card.
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Old Dec 3, 18, 2:44 pm
  #1560  
 
Join Date: Mar 2009
Programs: HH Diamond
Posts: 2,287
Originally Posted by jamesteroh View Post
A benefit I wish they would add is something like another free weekend night or extra points or increase the resort credit for people who qualify for diamond from stays/nights/points outside of the card.
Hilton already offers milestone bonuses. 10K extra points for every 10 nights, starting at 40 nights, and an extra 30K points at 60 nights. So an extra 60K points if you qualify for Diamond via nights. This is unrelated to the card.

Hilton also added status gifting - a 60 night Diamond can gift Gold, and a 100 night Diamond can gift Diamond.

Last edited by jbeckett; Dec 3, 18 at 2:50 pm
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