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American Express Announces Two New Hilton Credit Cards

American Express Announces Two New Hilton Credit Cards

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Old Jun 14, 18, 6:23 am   -   Wikipost
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Last edit by: jbeckett
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The resort benefit on the Aspire card only works at the ~200 hotels on the list at this link:
http://www3.hilton.com/en/resorts/index.html#
For existing Surpass card holders, AMEX verbally confirmed that on or after 20 January 2018, card holders can call in and request cards be converted to Aspire - while maintaining the same credit card number, balance limits, PIN, etc.

For the Aspire card, the Annual Weekend Night Reward will be issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. You will receive the reward email within 8-14 weeks after opening your Card Account and each year within 8-14 weeks after your Card Account anniversary date. E-mail for Hilton providing the free night certificate has been received by several people..

HonorsRepresentative (Lauren) has provided answers in the following posts to some of the questions that have been raised in this thread:

https://www.flyertalk.com/forum/29118905-post491.html
https://www.flyertalk.com/forum/29082769-post468.html
https://www.flyertalk.com/forum/29068815-post452.html
https://www.flyertalk.com/forum/29068259-post449.html
https://www.flyertalk.com/forum/29064439-post446.html
https://www.flyertalk.com/forum/29037200-post430.html
https://www.flyertalk.com/forum/29032382-post420.html
https://www.flyertalk.com/forum/29027525-post401.html
https://www.flyertalk.com/forum/29014945-post312.html
https://www.flyertalk.com/forum/29009198-post227.html
https://www.flyertalk.com/forum/29005693-post161.html
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Old Nov 12, 18, 5:28 pm
  #1531  
 
Join Date: May 2013
Posts: 74
Originally Posted by richiezc View Post
Q for those of you who have an aspire card: when you go to your benefits screen (https://global.americanexpress.com/c...efits/view-all) do you have a card for the $250 airline credit similar to the one shown below (example from plat):


When I look at this on my screen it briefly shows this card for $250 and then disappears? Its really bizarre, so before I go ahead and use any of the incidental credit wanted ot check if this happens to anybody else?
The website has been icky for past couple of weeks for me too. Sometimes nothing shows up. Currently its saying information not available. You can always chat and find out
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Old Nov 13, 18, 10:28 am
  #1532  
 
Join Date: Feb 2005
Location: PHL
Programs: AA EXP, HHonors Diamond, Marriott Lifetime Ti, UA Silver
Posts: 4,587
Originally Posted by jbeckett View Post
Yes, they are different cards.
Originally Posted by sdsearch View Post
Assuming you never had the Surpass card before, then yes.

If you had the Surpass card before, then no, because Ascend is essentially Surpass renamed.
What if I already have the Ascend card and want to apply for Aspire? Can I hold both, and can I get the Aspire sign up bonus points?
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Old Nov 13, 18, 10:32 am
  #1533  
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 857
Originally Posted by PHLGovFlyer View Post
What if I already have the Ascend card and want to apply for Aspire? Can I hold both, and can I get the Aspire sign up bonus points?
Yes
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Old Nov 13, 18, 3:16 pm
  #1534  
 
Join Date: Jul 2014
Location: Austin, TX
Posts: 944
Yeah, still get the "data currently unavailable" when I go to try and select my airline. This type of error (in the benefits section) has been occurring for months at least, IIRC. You'd think they'd fix it....
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Old Nov 14, 18, 6:04 am
  #1535  
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, AA Gold, LH Silver, Bonvoy LTTE, HH Dia, Hyatt Disc, PC Plat, CC Gold
Posts: 3,748
I couldn't find if this had been mentioned in this thread or in another one before but just a heads up to the following IF you upgrade your Ascend to the Aspire:

1. A month or so ago I reached the $15k spending requirement on my then ASCEND card to get the Free Weekend Night.
2. I received an email with the voucher number on it for the free night which I luckily printed.
3. I upgraded from the ASCEND to the ASPIRE a couple of weeks after I had met the $15k spend on the Ascend card.
4. At first the Free Weekend Night Voucher number was still listed on the AMEX website under the account.
5. Yesterday all signs of the Free Weekend Night Voucher number disappeared from the website under the account and all I can see is the $60k spend objective for a free night that comes with the Ascend.

So...if you plan on upgrading and have the free night voucher from the $15k Ascend spend in your account....keep the email or a screenshot of the voucher number somewhere safe as it will completely disappear from your Amex account on their website!
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Old Nov 14, 18, 7:03 am
  #1536  
 
Join Date: Mar 2005
Location: Nebraska
Programs: HH Diamond, MR LTGold, UA, AA, AS, DL, Global Entry & TSAPre✓
Posts: 179
Originally Posted by trouble747 View Post
Yeah, still get the "data currently unavailable" when I go to try and select my airline. This type of error (in the benefits section) has been occurring for months at least, IIRC. You'd think they'd fix it....
Same here.
Are people having success by calling in (to the "number on the back of the [Aspire] card") and making the request that way instead?
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Old Nov 18, 18, 2:54 pm
  #1537  
 
Join Date: May 2013
Posts: 74
Originally Posted by sdsearch View Post
Do you actually have the new number? Your post didn't make that clear.

The new number should be on your card, but if it isn't, you need to get it from Amex (voice call or chat). Then call up Hilton and tell them what happened. You want to communicate with Hilton in an interactive environment, which is why is suggest calling rather than emailing.

I seem to recall having had such an issue well over a decade ago, and I was able to resolve it back then with a couple phone calls. (This was so long ago, I'm not sure if Amex had online chat yet back then.)

You have to get two things to happen: You have to get Amex to switch to using your existing number (presumably first), and you have to get HH to merge the new account into your existing account. I you do HH merge before you get Amex to use your new account, the problem could recur if you do it at the wrong time (relative to the next time Amex sends points to HH), so that's why I suggest you get it fixed on the Amex side first (but get the new number from Amex, if you don't have it on your card, before any other step).
It seems the issue was with the maintenance going on. I chatted again with them today and the transfer was done in 5 minutes!
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Old Nov 18, 18, 7:16 pm
  #1538  
 
Join Date: Jun 2011
Programs: AA EXP, SPG Plat, HH GLD (thanks Citi), former DL silver
Posts: 2,962
There's been several offers for cardholders sent out recently, I've personally received a couple of them (e.g., receive 10,000 points after $1000 spend). Any idea how long those bonus points usually take to post after spending requirements met?

(I know what the T&C says, but I've seen a lot of variance with other non-Hilton Amex cards.)
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Old Nov 18, 18, 8:51 pm
  #1539  
 
Join Date: Apr 2013
Location: MCO, YEG
Programs: HH Diamond,, Club Carlson Gold, Marriott Gold, IHG Platinum
Posts: 993
Canít help yet but should be able to soon. Passed the spend thresholds on the 11th and 13th and statement closed on the 16th. Points from statement posted today, but no bonus yet.
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Old Nov 20, 18, 8:17 pm
  #1540  
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Join Date: Jun 2004
Location: MSP
Programs: DL DM, MM, NR; HH Platinum, Bonvoy Titanium, Hyatt Explorist, others
Posts: 11,385
Originally Posted by PHLGovFlyer View Post
What if I already have the Ascend card and want to apply for Aspire? Can I hold both, and can I get the Aspire sign up bonus points?
I did.
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Old Nov 24, 18, 9:00 pm
  #1541  
 
Join Date: Jul 2013
Location: PNS
Programs: HH Diamond; National EE
Posts: 1,247
Got an email reminder for the current promotion (150k bonus points) to upgrade from Ascend to Aspire.

The upgrade process was 2 steps. The confirmation page didn’t include a confirmation number or any mention of approval; it just said “your cards will arrive in 7-10 days”. I didn’t receive any confirmation email either. I did keep screenshots.

I also receive a notification any time a new credit inquiry is made and I’ve received no such communication.

Is this similar to other peoples’ experiences?
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Old Nov 24, 18, 11:12 pm
  #1542  
 
Join Date: Jan 2014
Location: Rochester, MN
Programs: Hilton HHonors Diamond, IHG Plat
Posts: 735
Originally Posted by aww3583 View Post
Got an email reminder for the current promotion (150k bonus points) to upgrade from Ascend to Aspire.

The upgrade process was 2 steps. The confirmation page didnít include a confirmation number or any mention of approval; it just said ďyour cards will arrive in 7-10 daysĒ. I didnít receive any confirmation email either. I did keep screenshots.

I also receive a notification any time a new credit inquiry is made and Iíve received no such communication.

Is this similar to other peoplesí experiences?

yes. I do not expect a credit hit for this upgrade.
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Old Nov 25, 18, 11:41 am
  #1543  
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Join Date: Jan 2005
Location: home = LAX
Posts: 23,692
Originally Posted by aww3583 View Post
Got an email reminder for the current promotion (150k bonus points) to upgrade from Ascend to Aspire.

The upgrade process was 2 steps. The confirmation page didn’t include a confirmation number or any mention of approval; it just said “your cards will arrive in 7-10 days”. I didn’t receive any confirmation email either. I did keep screenshots.

I also receive a notification any time a new credit inquiry is made and I’ve received no such communication.

Is this similar to other peoples’ experiences?
Yes. Within a day or so (in my case late on the same day when I did the upgrade in the early morning), your online account should update to say you have Aspire. At that point, you can start doing purchases that count toward the minimum spend requirement. (Purchases made before your account shows Aspire online may not count, according to the Amex rep I spoke with right after upgrading.)

Once your account shows Aspire, there will be a online clock on your home Aspire page which shows purchases toward an extra free night (requires $60k spend). Even if you're not aiming for that $60k spend, that clock is very useful, since it shows (if you hover over it) your total purchases since you upgraded to Aspire, and that's the same amount that needs to get to $4k for the 150k upgrade bonus. So in essence you've got upgrade bonus progress clock, even if it's not called that.

Meanwhile, since your credit limit hasn't changed, there's no need for Amex to do a hard inquiry. (Chase doesn't do hard inquiries on card upgrades which don't involve credit limit change either.)
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Old Nov 25, 18, 12:36 pm
  #1544  
 
Join Date: Jul 2013
Location: PNS
Programs: HH Diamond; National EE
Posts: 1,247
Originally Posted by sdsearch View Post
Yes. Within a day or so (in my case late on the same day when I did the upgrade in the early morning), your online account should update to say you have Aspire. At that point, you can start doing purchases that count toward the minimum spend requirement. (Purchases made before your account shows Aspire online may not count, according to the Amex rep I spoke with right after upgrading.)

Once your account shows Aspire, there will be a online clock on your home Aspire page which shows purchases toward an extra free night (requires $60k spend). Even if you're not aiming for that $60k spend, that clock is very useful, since it shows (if you hover over it) your total purchases since you upgraded to Aspire, and that's the same amount that needs to get to $4k for the 150k upgrade bonus. So in essence you've got upgrade bonus progress clock, even if it's not called that.

Meanwhile, since your credit limit hasn't changed, there's no need for Amex to do a hard inquiry. (Chase doesn't do hard inquiries on card upgrades which don't involve credit limit change either.)
Excellent info. Thank you! I logged into my AMEX this morning and saw the updated "Aspire" information including the $60k clock. Less than 24-hour turnaround. Impressive!
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Old Nov 28, 18, 2:10 pm
  #1545  
 
Join Date: Nov 2018
Location: Auburn, AL, USA
Programs: Hilton Honors, Delta SkyMiles, AAdvantage
Posts: 28
Anyone have any issues of a charge not being credited the correct amount of points? I have the Ascend card, so I should be earning 6x points on all restaurants. I ate at the same restaurant twice in the last month and both charges on my statement only credit me with the standard 3x points. It was not at a hotel/non-stand alone restaurant or any of the other common billing technicalities that would make the charge show as a non-restaurant. Even my AMEX account shows the charge categorized as a "restaurant". To my knowledge this is the first problem I have had with this issue.
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