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American Express Announces Two New Hilton Credit Cards

American Express Announces Two New Hilton Credit Cards

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Old Jun 14, 18, 6:23 am   -   Wikipost
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Last edit by: jbeckett
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The resort benefit on the Aspire card only works at the ~200 hotels on the list at this link:
http://www3.hilton.com/en/resorts/index.html#
For existing Surpass card holders, AMEX verbally confirmed that on or after 20 January 2018, card holders can call in and request cards be converted to Aspire - while maintaining the same credit card number, balance limits, PIN, etc.

For the Aspire card, the Annual Weekend Night Reward will be issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. You will receive the reward email within 8-14 weeks after opening your Card Account and each year within 8-14 weeks after your Card Account anniversary date. E-mail for Hilton providing the free night certificate has been received by several people..

HonorsRepresentative (Lauren) has provided answers in the following posts to some of the questions that have been raised in this thread:

https://www.flyertalk.com/forum/29118905-post491.html
https://www.flyertalk.com/forum/29082769-post468.html
https://www.flyertalk.com/forum/29068815-post452.html
https://www.flyertalk.com/forum/29068259-post449.html
https://www.flyertalk.com/forum/29064439-post446.html
https://www.flyertalk.com/forum/29037200-post430.html
https://www.flyertalk.com/forum/29032382-post420.html
https://www.flyertalk.com/forum/29027525-post401.html
https://www.flyertalk.com/forum/29014945-post312.html
https://www.flyertalk.com/forum/29009198-post227.html
https://www.flyertalk.com/forum/29005693-post161.html
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Old Oct 11, 18, 8:43 pm
  #1516  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
Posts: 4,961
Originally Posted by sdsearch View Post
Among other places, my Ascend->Aspire upgrade offer is showing in my Amex Offers section, while logged in and having my Ascend card selected.

The other place I've seen it is my going to Credit Cards in the card menu (at top left) while logged in and having my Ascend card selected.

It haven't had an Ascend statement in a while, so I don't know if it would show on a statement or not, but I have my doubts, as none of the PRG/Gold->Plat upgrade offers I've seen online (and have ignored) have shown up on my PRG/Gold statements.
Thanks, but it's a no-go for me. I clicked on every possible possibility. The only card I'm being offered with a bonus is the new fancy Starwood, which I don't want.
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Old Oct 17, 18, 11:05 am
  #1517  
 
Join Date: Jul 2011
Posts: 551
Just had my first anniversary AF post on October 4. No first anniversary rewards certificate yet. I know it took some back & forth to get my 100k points after my three months were up, so I'm a little concerned I will have to do the same here. How long is it taking people to receive their certificates after the anniversary?
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Old Oct 18, 18, 4:50 pm
  #1518  
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Originally Posted by MASTERNC View Post
Just had my first anniversary AF post on October 4. No first anniversary rewards certificate yet. I know it took some back & forth to get my 100k points after my three months were up, so I'm a little concerned I will have to do the same here. How long is it taking people to receive their certificates after the anniversary?
For which HH card? This thread covers multiple HH cards! (And multiple HH cards give anniversary certs.)
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Old Oct 19, 18, 7:03 am
  #1519  
 
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 1,154
Just a heads up, I have several offers on my Ascend for Hilton hotels. $50 back for $250 spend at ES, HS, or H2 (exp 11/15), $30 back for $200 spend at Hilton, Curio, and Canopy (exp 12/31), and $70 back for $350 spend at WA or Conrad (exp 1/31).
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Old Oct 19, 18, 7:31 am
  #1520  
 
Join Date: May 2009
Location: EUG
Programs: AS MVPG, AA MM, HH Diamond, MR Gold, SPG Gold
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Originally Posted by Cledaybuck View Post
Just a heads up, I have several offers on my Ascend for Hilton hotels. $50 back for $250 spend at ES, HS, or H2 (exp 11/15), $30 back for $200 spend at Hilton, Curio, and Canopy (exp 12/31), and $70 back for $350 spend at WA or Conrad (exp 1/31).
New AMEX Sync Offers
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Old Oct 19, 18, 8:11 am
  #1521  
 
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 1,154
Originally Posted by Eujeanie View Post
Thanks. Just posted over there.
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Old Oct 19, 18, 9:42 am
  #1522  
 
Join Date: Oct 2011
Location: BOS
Posts: 585
So I just tried to apply for the Hilton business card, which I've never had before. I got the pop-up saying I wouldn't be eligible for the bonus... but I can't tell why. I have the regular Hilton card, and I upgraded it to the surpass ( and then back to the regular) last year, but I haven't applied for any new cards from Amex in 2 years. Any ideas? Would it make a difference if I apply from an private browser window without logging into my account?
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Old Oct 23, 18, 7:19 pm
  #1523  
 
Join Date: Jul 2011
Posts: 551
Originally Posted by sdsearch View Post
For which HH card? This thread covers multiple HH cards! (And multiple HH cards give anniversary certs.)
The Ascend card (former Surpass).
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Old Nov 12, 18, 1:30 am
  #1524  
 
Join Date: Jan 2008
Posts: 1,451
Hi all
I already have the Aspire card.
Can I also sign up for the Ascend card and get the bonus signup points?

Thanks!
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Old Nov 12, 18, 9:13 am
  #1525  
 
Join Date: Mar 2009
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Posts: 2,287
Originally Posted by HawaiiO View Post
Hi all
I already have the Aspire card.
Can I also sign up for the Ascend card and get the bonus signup points?

Thanks!
Yes, they are different cards.
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Old Nov 12, 18, 11:45 am
  #1526  
 
Join Date: Mar 2010
Location: Arlington, VA
Programs: AMEX Platinum; DL DM, 1 MM; HHonors Diamond
Posts: 131
Booked the Hilton Bali Resort a few days ago for a trip in the second half of January. Selected the Advanced Purchase rate for a Villa. Just received the $250 resort credit. This seems to indicated what others have seen. If the charge comes from the hotel -- even an advanced purchase room reservation -- the resort credit kicks in.
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Old Nov 12, 18, 2:30 pm
  #1527  
 
Join Date: May 2013
Posts: 74
I applied for the Hilton Aspire card and they gave me a new Hilton Number ( My Fault ). Now its been 3 weeks and I am not able to merge my account as it seems when the new account created has no information attached to it. Amex says they provided the email and Hilton says no email was provided. Did anyone had similar issue. If Yes how did you get it resolved ?
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Old Nov 12, 18, 4:59 pm
  #1528  
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Originally Posted by HawaiiO View Post
Hi all
I already have the Aspire card.
Can I also sign up for the Ascend card and get the bonus signup points?

Thanks!
Assuming you never had the Surpass card before, then yes.

If you had the Surpass card before, then no, because Ascend is essentially Surpass renamed.
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Old Nov 12, 18, 5:06 pm
  #1529  
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Originally Posted by Zombie123 View Post
I applied for the Hilton Aspire card and they gave me a new Hilton Number ( My Fault ). Now its been 3 weeks and I am not able to merge my account as it seems when the new account created has no information attached to it. Amex says they provided the email and Hilton says no email was provided. Did anyone had similar issue. If Yes how did you get it resolved ?
Do you actually have the new number? Your post didn't make that clear.

The new number should be on your card, but if it isn't, you need to get it from Amex (voice call or chat). Then call up Hilton and tell them what happened. You want to communicate with Hilton in an interactive environment, which is why is suggest calling rather than emailing.

I seem to recall having had such an issue well over a decade ago, and I was able to resolve it back then with a couple phone calls. (This was so long ago, I'm not sure if Amex had online chat yet back then.)

You have to get two things to happen: You have to get Amex to switch to using your existing number (presumably first), and you have to get HH to merge the new account into your existing account. I you do HH merge before you get Amex to use your new account, the problem could recur if you do it at the wrong time (relative to the next time Amex sends points to HH), so that's why I suggest you get it fixed on the Amex side first (but get the new number from Amex, if you don't have it on your card, before any other step).

Last edited by sdsearch; Nov 12, 18 at 5:12 pm
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Old Nov 12, 18, 5:16 pm
  #1530  
 
Join Date: May 2013
Posts: 74
I gave them both old and new numbers. American Express can see both the numbers and the number is changed now on American Express Account.
When I called Hilton they said they cannot see any Email attached to the old account ( I confirmed with American Express and they mentioned they always provide all information for the new Hilton account as it cannot be opened without it) . I chatted with Hilton and they said they can merge the account no problem. Nothing happened in the first week. I chatted again and was told to email HiltonHonors. I emailed they said they cannot do anything try to chat ( lol ). After several email exchanges it seems they cannot do anything. I called again and then gain same ......... Then I chatted again with someone called Groot today lol. He was funny. After few jokes he started with ........ting again. He said no email is linked to my American Express account. I said thats impossible lol. Then he mentioned their system is borken due to some bug and they cannot update email and I should contact in 24Hrs. I think Hilton is completely incompetent in this regards Then Finally I called Amex they opened the ticket and said might take 4-6 Weeks. But Amex assured they can see both accounts and they will get it fixed. He asked me to call in a week on the number on the card and they will surely sort it out. Lets see.
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