Points & Money v Points
Oct 24, 2017, 2:43 am
#1
Original Poster
Join Date: Jan 2017
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Points & Money v Points
Can someone please explain to me why trying to change how you're paying for a booking is harder than swimming from Ireland to America?
I have a points & money booking at a Hilton on this coming Saturday. I want to change it to a pure money booking but because the hotel no longer have a double room available they are not able to change it?!?!?!?!?!
Even though I have a double room booked already, surely it can't be that difficult to just change a booking rather than having to cancel it and book me in a room which is (conveniently) about £60 more expensive than the room I'm already in.
I have a points & money booking at a Hilton on this coming Saturday. I want to change it to a pure money booking but because the hotel no longer have a double room available they are not able to change it?!?!?!?!?!
Even though I have a double room booked already, surely it can't be that difficult to just change a booking rather than having to cancel it and book me in a room which is (conveniently) about £60 more expensive than the room I'm already in.
Oct 24, 2017, 2:49 am
#2
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Can someone please explain to me why trying to change how you're paying for a booking is harder than swimming from Ireland to America?
I have a points & money booking at a Hilton on this coming Saturday. I want to change it to a pure money booking but because the hotel no longer have a double room available they are not able to change it?!?!?!?!?!
Even though I have a double room booked already, surely it can't be that difficult to just change a booking rather than having to cancel it and book me in a room which is (conveniently) about £60 more expensive than the room I'm already in.
I have a points & money booking at a Hilton on this coming Saturday. I want to change it to a pure money booking but because the hotel no longer have a double room available they are not able to change it?!?!?!?!?!
Even though I have a double room booked already, surely it can't be that difficult to just change a booking rather than having to cancel it and book me in a room which is (conveniently) about £60 more expensive than the room I'm already in.
Oct 24, 2017, 4:09 am
#3
Join Date: Oct 2009
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However since that type of room is at full occupancy there is no guarantee it would be the same price as when the OP booked.
Oct 24, 2017, 4:10 am
#4
Join Date: Aug 2010
Location: Gloucestershire
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How can you know that it's £60 more expensive if it's not available?
Isn't it more a question that the underlying rate has changed, and that they're not willing to rebook you into any kind of room at the original rate?
Isn't it more a question that the underlying rate has changed, and that they're not willing to rebook you into any kind of room at the original rate?
Oct 24, 2017, 4:13 am
#5
Original Poster
Join Date: Jan 2017
Programs: HH - Gold, BA - Blue
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I am struggling to see why this is so difficult, it benefits the hotel better.
Oct 24, 2017, 6:52 am
#6
Join Date: Feb 2014
Posts: 921
It doesn't necessarily benefit the hotel, and they're not going to go bonkers over the few dollar difference.
Oct 24, 2017, 8:45 am
#7
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And if they're not bothered by the difference why not keep the customer happy?
Oct 24, 2017, 10:04 am
#8
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Just because a one bed room is the same price does not mean that a double room (2 dbl beds) is the same price. All that means is the hotel is still charging the same price for a one bed room -- probably because they have a lot more of those rooms and they are in less demand.
Oct 24, 2017, 10:11 am
#9
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Just because a one bed room is the same price does not mean that a double room (2 dbl beds) is the same price. All that means is the hotel is still charging the same price for a one bed room -- probably because they have a lot more of those rooms and they are in less demand.
I don't know why people think a one person on a reservation would require two beds in a room.
Oct 24, 2017, 10:17 am
#10
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Oct 24, 2017, 10:26 am
#11
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I get where the OP is coming from: he's willing to live with his existing rate and room type, but simply wants to change form of payment. Since the new points slider directly equates points to cash, it seems like you should be able to go in at any time before your stay and move it around, choosing more points or more cash, without having to cancel and rebook. If you had started all cash, you *could* change the credit card used without a rebooking. But once you're into the points world, it changes a bit.
It's clear that the website doesn't support this. Perhaps phone the front desk?
It's clear that the website doesn't support this. Perhaps phone the front desk?
Oct 24, 2017, 10:28 am
#12
Original Poster
Join Date: Jan 2017
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Posts: 188
I get where the OP is coming from: he's willing to live with his existing rate and room type, but simply wants to change form of payment. Since the new points slider directly equates points to cash, it seems like you should be able to go in at any time before your stay and move it around, choosing more points or more cash, without having to cancel and rebook. If you had started all cash, you *could* change the credit card used without a rebooking. But once you're into the points world, it changes a bit.
It's clear that the website doesn't support this. Perhaps phone the front desk?
It's clear that the website doesn't support this. Perhaps phone the front desk?
Oct 24, 2017, 11:34 am
#13
Join Date: Oct 2000
Location: Seattle WA, USA
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Also, when you book a points and money award there is wording to the effect that once you book it you can't change it (i.e. the payment amount). So the hotel is within its rights to say no. You can of course cancel if you're within the cancellation period. It sounds like cancellation is your choice so good luck with finding a better deal for yourself.
Oct 24, 2017, 1:01 pm
#14
Join Date: May 2009
Location: EUG
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I love having options.