Eujeanie

HILTON WAIKOLOA HILTON WAIKOLOA - WAIKOLOA, HI09/24/2017MHILTON WAIKOLOA HILTON WAIKOLOA - WAIKOLOA, HI09/24/2017MHILTON WAIKOLOA VILLAGE - WAIKOLOA09/25/2017M

Eujeanie

This is a snip from our bill last year - I can't "prove" from this that we were on points, but we were.

Points Scrounger

Also confirming that taxes, fees and other charges all count toward fulfilling the required spend.

darthbimmer

Thanks, @Eujeanie, @GrjApp, and @Points Scrounger. ^

Eujeanie

My $70 credit on my W-A all points stay just came through (it comes through as soon as the charge goes off pending). I love these deals.

flockavelliFT

I'm new to Amex Offers. Is there any way to check that all terms were met and I should just wait for the refund? I see that others had their statement credit post literally the next day.
I had this HGI offer on an Amex Blue Cash card I rarely use, added it before my stay which ended on Oct 19, the 175$+ charge hit my card on Oct 20.
It was an Honors Semi-Flex rate at the HGI Long Island Queensboro. The list of participating locations is always a general link to the Hilton website in my opinion, so not really helpful.
In short: should I be worried that something went wrong and ask Amex?

Eujeanie

I've never had a problem with these offers, so please forgive any obvious questions:

You're sure your amount was at least $175?

You're sure the offer was for a Hilton Garden Inn (and not a Hampton Inn or Homewood Suites - sometimes people get the "H" hotels mixed up).

Are you sure you used THAT card with THAT number (not even an authorized user on the same account, which will have a different number). It has to be the exact card you added the offer to.

Did you get an e-mail immediately that said something like "congratulations, you have used your Amex offer. If all terms are met you will get the credit" (or something along those lines)?

Then when the charge hits your credit card it is first in Pending...once it leaves Pending (usually 3 days or so), that's when you get the credit.

flockavelliFT

Thanks so much for your help, I do appreciate the questions since I am a bit lost with this.
(1) Amount charged was exactly $175.27 - YES
(2) It's the offer I quoted that others may have also had in their account. I even took a screenshot when I signed up for it and it said "Offer only valid at Hampton by Hilton™ and Hilton Garden Inn® in the US & US Territories." which the HGI Long Island should apply to - YES
(3) Yes, since that is actually the only Amex card I have currently - YES
(4) I did not get such an email. So something must have gone wrong. But I'm not sure what? - NO

Again, thanks for your help. I feel stupid asking these questions myself but somehow with Amex Offers I'm not getting the hang of it.

Eujeanie

Don't know what to tell you, I guess you'll have to start calling. The only other possibility...are you sure you clicked on the offer and saw that it said "added to card"? Other possibility...are you sure the offer was for $175 and not, say, $200? (since it has expired we don't have it on our list anymore). Sorry you're having this problem.

janner34

I also did not get my offer paid on this one. I stayed at a Hampton Inn and paid $184,83. I know the offer had Hampton and HGI, and it was on my Blue Cash Preferred card.
I've had no issues with other offers, so looked at the small print on this one when it was not paid within a day or two like others usually are paid. It stated that booking had to be made at hamptoninn.com, or hiltongardeninn.com or through the app.
I usually book through the app, but on this occasion I booked at the Hilton Honors website - https://hiltonhonors3.hilton.com/en/index.html. I don't know if they do hold that strictly to their rules but that is the only reason I see why it would have not been paid. I've had no issues with other deals.
I don't have the details of that one any longer, but I have a Doubletree one now and it has the same type of strict wording that does not include the Hilton Honors website - "Reservations must be made online at doubletree.com, via the Hilton Honors App or by calling 1-800-445-8667".

Eujeanie

That language is always there and I've never had a problem booking on the Hilton website (not the app), not the whateverspecifichotel.com website, and not the 800 # listed. There seems to be a glitch just with that particular offer for the HI/HGI. I would start the complaint process with Amex since it is their offer.

Points Scrounger

Agreed - at this point Amex needs to get involved.

tide

Call Amex. As long as transaction shows up in your history, it will likely be resolved.

I recently ran into a similar issue. Turns out this particular Embassy in KS was not coded properly in Amex's system and hence did not register as a qualifying spend.
I found out when I called Amex customer support and they transferred me over to some Digital group. They in turn, researched this, and got back to me in 2-3 days, resolving the issue.

flockavelliFT

Thanks for everybody's helpful feedback!
This was my first time trying out Amex Offers. Interesting to see that others may have had the same issue. I will get Amex involved.
There are multiple more I have added to my card, even for an Autograph Collection hotel I am currently staying at. Let's hope those run more smoothly.

Points Scrounger

I believe I am encountering a similar problem with the current Hilton brand offer: the second qualifying set of charges did not trigger an announcement that I had appeared to fulfill the promotion, and it's now the day after the final charges posted and no credit.