Conrad New York Midtown {US-NY} (formerly The London NYC)
Mar 29, 2019, 7:56 pm
#136
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,683
We have two upcoming bookings at the London NYC, one of them is in a new room type: One bedroom suite with 2 Queens. We're paying cash, but it looks like the 2 Queen Suites are also priced as a Standard Award redemption, which is an option we appreciate.
I wasn't sure how they would fit two queens in their standard suites, but from the updated photos, it looks like they're swapping the living/bedroom spaces. Now it looks like the beds are in the rooms with the bay windows and the living room is in the rectangular room. I'd be curious to see how they're going to rearrange the entrance and bathroom layouts.
I wasn't sure how they would fit two queens in their standard suites, but from the updated photos, it looks like they're swapping the living/bedroom spaces. Now it looks like the beds are in the rooms with the bay windows and the living room is in the rectangular room. I'd be curious to see how they're going to rearrange the entrance and bathroom layouts.
Anyone know if they have set a date for the relaunch?
Will be in NY early July and trying to decide between here and the Conrad.
Apr 9, 2019, 10:40 am
#137
Join Date: Jan 2017
Location: LAX ⇄ JFK
Programs: DL Diamond, HH Diamond
Posts: 214
The London called me to let me know that renovations were running a little behind and they moved our early April stay to the Hilton Midtown across the street. During our stay, I walked past the London NYC to check things out, and the Lobby and Restaurant still looked like they were under heavy construction.
Apr 10, 2019, 5:58 am
#138
Original Poster
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,652
Wow that's a big downgrade IMHO quality wise and crowds/hotel size wise. Why would they need to move you if some of the rooms have already been renovated? Or was the lobby and the restaurant that important to you during your stay? Did you just get a reimbursement of the points difference or did they offer something in addition for the downgrade?
Apr 10, 2019, 7:21 am
#139
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,243
Wow that's a big downgrade IMHO quality wise and crowds/hotel size wise. Why would they need to move you if some of the rooms have already been renovated? Or was the lobby and the restaurant that important to you during your stay? Did you just get a reimbursement of the points difference or did they offer something in addition for the downgrade?
I agree that is a pretty big downgrade especially considering that is a Hilton property I avoid in NYC. I would be pretty annoyed.
Apr 10, 2019, 12:07 pm
#140
Join Date: Jan 2017
Location: LAX ⇄ JFK
Programs: DL Diamond, HH Diamond
Posts: 214
The London NYC team was actually pretty great in giving me a heads-up and compensating us for the inconvenience. They were waiting for the renovated rooms to be "released", but since they weren't ready, I guess they didn't have the space.
It was also going to be a paid stay. In addition to cancelling our London NYC reservation, they covered our room and taxes at the Hilton Midtown. It still would have been nice to stay in a suite, but a free week in NYC was appreciated.
It was also going to be a paid stay. In addition to cancelling our London NYC reservation, they covered our room and taxes at the Hilton Midtown. It still would have been nice to stay in a suite, but a free week in NYC was appreciated.
Apr 10, 2019, 2:25 pm
#141
Original Poster
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,652
@Bicoastal Yokel...that sounds like a more than acceptable solution offered by The London NYC.
Apr 11, 2019, 10:13 am
#142
Join Date: Jan 2017
Location: LAX ⇄ JFK
Programs: DL Diamond, HH Diamond
Posts: 214
@Bicoastal Yokel...that sounds like a more than acceptable solution offered by The London NYC.
Apr 11, 2019, 10:32 am
#143
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,217
I know it was a special situation, but it was also encouraging to see how responsive and communicative the staff was, compared to how it was a year and a half ago. I'm hoping this level of attentiveness and hospitality is indicative of what we can expect with the Conrad transformation.
Apr 11, 2019, 10:50 am
#144
Join Date: Jan 2017
Location: LAX ⇄ JFK
Programs: DL Diamond, HH Diamond
Posts: 214
It definitely was appreciated. I wasn't complaining in that first post, I was just trying to provide a status update on the renovation, and didn't think to post about the comp until other posters asked about the "downgrade".
Apr 14, 2019, 12:29 am
#145
formerly ssw207
Join Date: Apr 2000
Programs: BAGld, JLJGC, TK*G, EK-G, HH Dia,IHG Amb-PE, Bonvoy Gd, Shangrila DM
Posts: 657
Just received notification with less than 48 hours prior to arrival from London NYC to relocate me to The Edition Times Square, Times Square view king room.
Edit: The credit card issuer confused this "pending" transaction (which doesn't exist at all) with another Hilton stay a few days ago with a very similar numerical amount but in another currency. Therefore it lead to confusion that I was charged already for the NYC stay. NYC London confirmed they are covering the expenses at The Edition and they replied quickly to ensure everything is in order. Apologies for confusion caused to all.
Edit: The credit card issuer confused this "pending" transaction (which doesn't exist at all) with another Hilton stay a few days ago with a very similar numerical amount but in another currency. Therefore it lead to confusion that I was charged already for the NYC stay. NYC London confirmed they are covering the expenses at The Edition and they replied quickly to ensure everything is in order. Apologies for confusion caused to all.
Last edited by ffs852; Apr 14, 2019 at 6:47 am Reason: Update
Apr 14, 2019, 4:52 am
#146
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Just received notification with less than 48 hours prior to arrival from London NYC to relocate me to The Edition Times Square, Times Square view king room.
My booking rate for the London NYC was USD$2835 inclusive of taxes, the rate at The Edition is only USD$2306 and they said they will "take care of the room and taxes" meanwhile making a handsome profit of US$529 just by rebooking.
Absolutely disappointed.
My booking rate for the London NYC was USD$2835 inclusive of taxes, the rate at The Edition is only USD$2306 and they said they will "take care of the room and taxes" meanwhile making a handsome profit of US$529 just by rebooking.
Absolutely disappointed.
Apr 14, 2019, 6:48 am
#147
formerly ssw207
Join Date: Apr 2000
Programs: BAGld, JLJGC, TK*G, EK-G, HH Dia,IHG Amb-PE, Bonvoy Gd, Shangrila DM
Posts: 657
Apr 14, 2019, 3:43 pm
#148
Original Poster
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,652
I would not assume the exact same resolution since the above was from a Hilton property to a Hilton property and they are being changed to the Edition which has a Marriott association.
Apr 15, 2019, 12:25 am
#149
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,417
The credit card issuer confused this "pending" transaction (which doesn't exist at all) with another Hilton stay a few days ago with a very similar numerical amount but in another currency. Therefore it lead to confusion that I was charged already for the NYC stay. NYC London confirmed they are covering the expenses at The Edition and they replied quickly to ensure everything is in order. Apologies for confusion caused to all.
