Switching from points+miles to points+points
Aug 7, 2017, 1:26 pm
#1
Original Poster
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
Switching from points+miles to points+points
Say I'm going to be staying at Hilton#1 on a Tuesday night, and Hilton#2 on a Wednesday night.
I want to earn points+miles on the first stay, and points+points on the second stay.
When should i change my earnings preference? After checking out of property#1 but before checking in at property#2?
I want to earn points+miles on the first stay, and points+points on the second stay.
When should i change my earnings preference? After checking out of property#1 but before checking in at property#2?
Aug 7, 2017, 2:40 pm
#2
Join Date: Aug 2000
Location: SRQ
Posts: 291
All I can say is...good luck. I tried to do the same but HH seems incapable of making a change from what was chosen at the time of booking. I think somewhere on the website it says you must make the change at least 24 hours in advance of check-in - which I did but it made no difference.
Aug 8, 2017, 3:40 am
#4
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,394
I recently did this as i signed up for the BA Avios 2000 miles offer. I had one stay at the Hilton Colyumbridge which I wanted to earn Points and Miles for : My last of 5x 2000 miles and then a stay at the Hilton Aberdeen which i wanted points and points for the next night.
On check out from the Colyumbridge my bill clearly stated the correct points and miles including the 2000. I left it until just before check in to the Aberdeen to swap preferences. Aberdeen correctly gave me the points and points but when the Colymbridge posted it gave me points and points as well ; but the 2000 bonus miles oddly posted with no normal miles. needless to say although the bonus miles show in my HH account they have not transferred to my BA account. 9 emails on and I am no further forward other than being sent some complicated rules about CST time which is of little use when checking in and out in the UK.
On check out from the Colyumbridge my bill clearly stated the correct points and miles including the 2000. I left it until just before check in to the Aberdeen to swap preferences. Aberdeen correctly gave me the points and points but when the Colymbridge posted it gave me points and points as well ; but the 2000 bonus miles oddly posted with no normal miles. needless to say although the bonus miles show in my HH account they have not transferred to my BA account. 9 emails on and I am no further forward other than being sent some complicated rules about CST time which is of little use when checking in and out in the UK.
Aug 9, 2017, 1:27 am
#5
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,394
HH Rep has kindly tried to clarify this for me.
Apparantly the T and C say that the points earning style that is applied is the one on your account at 23.59.59 CST on the day of check out. For those in the UK I think this is 17:59:59 on day of check out. Hence you may have to change your style after this time and after check in at your next hotel.
Its all a bit confusing as when I change my earning style on line I get a pop up box that does not mention this , but instead says my earning style will be updated within 3 hrs, which is clearly not the case. It is also odd that the check out invoice does not reflect the points and miles actually earned.
i have kindly suggested that Hiltons IT systems need tweaking....
Apparantly the T and C say that the points earning style that is applied is the one on your account at 23.59.59 CST on the day of check out. For those in the UK I think this is 17:59:59 on day of check out. Hence you may have to change your style after this time and after check in at your next hotel.
Its all a bit confusing as when I change my earning style on line I get a pop up box that does not mention this , but instead says my earning style will be updated within 3 hrs, which is clearly not the case. It is also odd that the check out invoice does not reflect the points and miles actually earned.
i have kindly suggested that Hiltons IT systems need tweaking....
Aug 9, 2017, 1:51 am
#6
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,100
Apparantly the T and C say that the points earning style that is applied is the one on your account at 23.59.59 CST on the day of check out. For those in the UK I think this is 17:59:59 on day of check out. Hence you may have to change your style after this time and after check in at your next hotel.
Aug 13, 2017, 5:04 am
#7
Join Date: Oct 2013
Location: Birmingham, UK
Programs: HH Diamond, IHG Spire Ambassador, Virgin Gold
Posts: 240
HH Rep has kindly tried to clarify this for me.
Apparantly the T and C say that the points earning style that is applied is the one on your account at 23.59.59 CST on the day of check out. For those in the UK I think this is 17:59:59 on day of check out. Hence you may have to change your style after this time and after check in at your next hotel.
Its all a bit confusing as when I change my earning style on line I get a pop up box that does not mention this , but instead says my earning style will be updated within 3 hrs, which is clearly not the case. It is also odd that the check out invoice does not reflect the points and miles actually earned.
i have kindly suggested that Hiltons IT systems need tweaking....
Apparantly the T and C say that the points earning style that is applied is the one on your account at 23.59.59 CST on the day of check out. For those in the UK I think this is 17:59:59 on day of check out. Hence you may have to change your style after this time and after check in at your next hotel.
Its all a bit confusing as when I change my earning style on line I get a pop up box that does not mention this , but instead says my earning style will be updated within 3 hrs, which is clearly not the case. It is also odd that the check out invoice does not reflect the points and miles actually earned.
i have kindly suggested that Hiltons IT systems need tweaking....
Also have you seen that there's the same offer with Iberia apparently?
