Citi Hilton Honors cards going away by end of 2017
Jan 11, 2018, 6:15 pm
#406
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
On the other hand, Chase constantly asks us to "update our income" and we just ignore them.
Jan 11, 2018, 11:35 pm
#407
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,060
Also, it is my understanding that all accounts that are scheduled to be transferred to American Express will transfer in kind in terms of credit limit. I believe the $25,000 per account and overall credit limits in aggregate typically only come into play if you are the one requesting a credit limit increase when you're at or exceed these amounts.
Jan 12, 2018, 12:52 am
#408
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Hmmm, not sure? I mean, it looks like any other Gold Amex, says American Express with the Gold Centurion and the blue Amex square on it, also says Fidelity Investments...no different than a Hilton Amex or...
Jan 12, 2018, 2:31 pm
#409
Join Date: Sep 2009
Posts: 50
Sorry if this question has been addressed before but we have a little dilemma in front of us. We have an AMEX Hilton Surpass card that we just found out is going to become an Ascend card. So, if we don’t cancel our Hilton Reserve Visa card, we will end up with two AMEX Hilton Ascend cards. The question is: if we cancel our Visa card/soon to become Ascend, will our free night certificate and Diamond status still be honored in 2018?
Jan 14, 2018, 10:53 am
#410
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
It was also one of our oldest cards (15 years) so not sure what losing that card will do to our credit...all our other cards are much newer because they have come and gone based on sign-up bonuses, etc.
Jan 14, 2018, 12:29 pm
#411
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,060
As long as you aren't carrying a balance there will be no immediate effect. A closed card stays on your credit report for 10 years before disappearing. By that time, those other accounts will have increased in age as well.
Jan 14, 2018, 1:34 pm
#412
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Oh good, thanks. We also have 3 other Amex cards with perfect records so I'm sure that's good, too.
Jan 14, 2018, 6:29 pm
#413
Join Date: Jul 2011
Posts: 1,135
Fun part for me is I have had to initiate two disputes on charges that I made a while back for a prepaid service that was ultimately never delivered (and the company just shut off all communication channels). I already paid for the charges but it let me dispute one transaction online still (and I sent a letter for a second). Hopefully they don't reverse the disputes after the AMEX transfer; otherwise, it might be a hassle to pay them back.
Jan 15, 2018, 5:47 am
#414
Join Date: Feb 2013
Location: DCA
Posts: 7,769
So, I had been traveling and came home to find the new card (Ascend, to replace Citi Reserve) in the mail. I figured that that was a done deal so I might as well activate it. Went to do so and received the message below. So, this certainly seems to imply that the card is not yet live and that if I cancel the Reserve soon I can avoid having this product - right? Of course, since I had a Surpass back in the day and thus can't get any bonus, I might just let it transfer anyhow.
Jan 16, 2018, 8:15 am
#416
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
I already have the Hilton Honors Citi Card. I also have Amex Surpass and have no need for another card whether identical or similar.
So I deceided to cancel the Citi Card last month so that it does not convert to Amex.
I received a letter in the mail from Amex today. The letter reiterates what the Citi letter said to expect.
However, what bothers me is the letter goes as far as assigning a NEW Amex account number xxxxx91006. It says the card will automatically be mailed in January.
Obviously I don’t want the card and more important, do not want a new account showing up on my credit and that is why I cancelled early.
I called the special Amex # on the letter and was connected to an offshore agent.
She said no worries.... that “the system” will recognize in January that I cancelled with Citi and a new Amex Card will not be sent.
I asked for that in writing and she said they can’t but will document the notes from the conversation.
I asked for a supervisor and she said that the supervisor will not be able to put in writing either. Supposedly a sup will call me within 24-48 hours.
I have zero confidence at this point that my request to not issue a new Card will be honored given that an Amex account has already been assigned in this letter.
Any suggestions?
So I deceided to cancel the Citi Card last month so that it does not convert to Amex.
I received a letter in the mail from Amex today. The letter reiterates what the Citi letter said to expect.
However, what bothers me is the letter goes as far as assigning a NEW Amex account number xxxxx91006. It says the card will automatically be mailed in January.
Obviously I don’t want the card and more important, do not want a new account showing up on my credit and that is why I cancelled early.
I called the special Amex # on the letter and was connected to an offshore agent.
She said no worries.... that “the system” will recognize in January that I cancelled with Citi and a new Amex Card will not be sent.
I asked for that in writing and she said they can’t but will document the notes from the conversation.
I asked for a supervisor and she said that the supervisor will not be able to put in writing either. Supposedly a sup will call me within 24-48 hours.
I have zero confidence at this point that my request to not issue a new Card will be honored given that an Amex account has already been assigned in this letter.
Any suggestions?
What a bunch of lies they told me as far as if I canceled the Citi Hilton Visa a couple months ago that I would NOT be sent the new American Express replacement.
And of course, a supervisor never called me back in November.
American Express sucks!
Now I will have two closed accounts on credit report because of this debacle.
Jan 16, 2018, 2:01 pm
#418
Join Date: Nov 2006
Location: Norway, Maine
Programs: United Silver and HH Diamond
Posts: 1,474