Never been upgraded as a diamond
Feb 6, 2017, 5:16 am
#61
Join Date: Feb 2013
Location: DCA
Posts: 7,769
consistency of delivery depended heavily on adoption and use by the front desk staff
Feb 6, 2017, 5:48 am
#62
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
This thread is pretty amusing if only because I get the feeling some posters on here would be absolutely shocked how much of their personal data, including past stays, transaction/purchase histories, management interactions, complaints, etc. etc. are available on OnQ.
As for why FD agents constantly ask if you've stayed before? The obvious answer is that it's a lot easier to be lazy. We all also know properties where the FD agents always say "welcome back" even if it's a gigantic property and we've never even been checked in by the same FD agent more than once.
Oh yeah, and I once had an FD agent say "wow, you have a lot of points" when I checked in. (Although I doubt I come close to the top 10% of FT'ers, and even that might be generous.)
As for why FD agents constantly ask if you've stayed before? The obvious answer is that it's a lot easier to be lazy. We all also know properties where the FD agents always say "welcome back" even if it's a gigantic property and we've never even been checked in by the same FD agent more than once.
Oh yeah, and I once had an FD agent say "wow, you have a lot of points" when I checked in. (Although I doubt I come close to the top 10% of FT'ers, and even that might be generous.)
Last edited by gengar; Feb 6, 2017 at 5:54 am
Feb 6, 2017, 8:54 am
#63
Join Date: Feb 2013
Location: DCA
Posts: 7,769
It's almost as if a company wants to know more about its customers, and has the data to do so. A really foreign concept, I guess.
Feb 6, 2017, 10:46 am
#64
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
This thread is pretty amusing if only because I get the feeling some posters on here would be absolutely shocked how much of their personal data, including past stays, transaction/purchase histories, management interactions, complaints, etc. etc. are available on OnQ.
As for why FD agents constantly ask if you've stayed before? The obvious answer is that it's a lot easier to be lazy. We all also know properties where the FD agents always say "welcome back" even if it's a gigantic property and we've never even been checked in by the same FD agent more than once.
Oh yeah, and I once had an FD agent say "wow, you have a lot of points" when I checked in. (Although I doubt I come close to the top 10% of FT'ers, and even that might be generous.)
As for why FD agents constantly ask if you've stayed before? The obvious answer is that it's a lot easier to be lazy. We all also know properties where the FD agents always say "welcome back" even if it's a gigantic property and we've never even been checked in by the same FD agent more than once.
Oh yeah, and I once had an FD agent say "wow, you have a lot of points" when I checked in. (Although I doubt I come close to the top 10% of FT'ers, and even that might be generous.)
Feb 6, 2017, 2:34 pm
#66
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,546
Feb 6, 2017, 3:45 pm
#67
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond; AS 75K
Posts: 2,877
I have 12 European stays coming up in a few days. I'm betting on 10/12 upgrades. Will report back.
11/12 and would have been 12/12 if the Manchester Airport was really a hotel. Some were executive rooms and some wwere nice corner rooms with with a view. 3 suites. I'm happy with the room assignments as a HH diamond.
11/12 and would have been 12/12 if the Manchester Airport was really a hotel. Some were executive rooms and some wwere nice corner rooms with with a view. 3 suites. I'm happy with the room assignments as a HH diamond.
Last edited by tkelvin69; Feb 25, 2017 at 12:53 pm
Feb 6, 2017, 7:39 pm
#68
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Feb 7, 2017, 12:02 am
#70
Original Poster
Join Date: May 2016
Posts: 39
Haha, that statement is more for myself, wasn't really concerned with how much money I let them make with the 4 stays, not that obnoxious.
Feb 7, 2017, 12:06 am
#71
Original Poster
Join Date: May 2016
Posts: 39
OP. Four stays is not a proper sampling of anything. You could have been at properties that were busy, brands that didn't upgrade......whatever.
I've had 9 stays in the last month. Had decent upgrades on four stays, a nothing upgrade on 1 stay, an excellent upgrade on another, and nothing on the other three stays.
I've had 9 stays in the last month. Had decent upgrades on four stays, a nothing upgrade on 1 stay, an excellent upgrade on another, and nothing on the other three stays.
Last edited by Mintycat; Feb 7, 2017 at 12:35 am
Feb 7, 2017, 10:31 am
#72
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Suite upgrades at Hilton and DT, no (just like other chains it seems).
HGI really has nothing to upgrade to, except perhaps a Jacuzzi room. Embassy Suites might upgrade to a "nicer" suite one category up. I get upgraded at one Homewood, but that could be as a guest who has had a problem in the past, other properties definitely don't. Hampton Inns with suites will sometimes upgrade elites into them.
HGI really has nothing to upgrade to, except perhaps a Jacuzzi room. Embassy Suites might upgrade to a "nicer" suite one category up. I get upgraded at one Homewood, but that could be as a guest who has had a problem in the past, other properties definitely don't. Hampton Inns with suites will sometimes upgrade elites into them.
Feb 7, 2017, 10:44 am
#73
Join Date: Mar 2009
Location: ORD T3
Programs: AA PLT, HH Diamond
Posts: 38
I've had over ten years of Diamond Status now, almost all CON-US, status earned by heads-in-beds.
Three memorable upgrades:
1. Killer suite on a high floor at the Hilton Ground Zero in NYC, circa 2004. One night stay.
2. Killer suite looking over the Ocean at the Hilton Huntington Beach. One night stay.
3. Suite with comical decoration (black fixtures trimmed with gold, black / gold vertical striped wall paper + huge black & gold hot tub, which I had LOTS of fun in, with my GF at the time) at the Milwaukee Hilton. One night stay.
Anything else I've ever gotten has been trivial at best.
I'm currently on my 34th night this year (usually 3-4 day stays) and have gotten one upgrade. That was to the full breakfast instead of the continental at a property I stay at A LOT.
Three memorable upgrades:
1. Killer suite on a high floor at the Hilton Ground Zero in NYC, circa 2004. One night stay.
2. Killer suite looking over the Ocean at the Hilton Huntington Beach. One night stay.
3. Suite with comical decoration (black fixtures trimmed with gold, black / gold vertical striped wall paper + huge black & gold hot tub, which I had LOTS of fun in, with my GF at the time) at the Milwaukee Hilton. One night stay.
Anything else I've ever gotten has been trivial at best.
I'm currently on my 34th night this year (usually 3-4 day stays) and have gotten one upgrade. That was to the full breakfast instead of the continental at a property I stay at A LOT.
Feb 7, 2017, 10:49 am
#74
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,546
I'm checking into that hotel on Friday. Wonder if I'll get anything... Booked in "partial ocean view" room (which I've learned means you can see a tiny sliver of water somewhere if you crane your neck just right), mainly hoping for a good ocean view room. (No real suite expectation.)
Feb 25, 2017, 1:17 pm
#75
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Asking helps. I put in the notes section of my reservation "Suite Upgrade Greatly Appreciated" and then ask at check in "any chance at a suite?". That helps me a lot.
