AXON awards discontinued February 15, 2017
#1
Original Poster
Join Date: Jun 2011
Posts: 82
AXON awards discontinued February 15, 2017
Maybe this isn't news to all you HHonors Guru out there, but I was sad to find out today that the AXON awards are no longer available. I was told by the Diamond Desk that the program ended on 12/31/2016. I'm kicking myself for not planning this redemption last week
#4
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
Thank you for your questions and feedback about the AXON redemption code. We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
Thank you,
Lauren
Thank you for your questions and feedback about the AXON redemption code. We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
Thank you,
Lauren
#5
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,270
Hi all,
Thank you for your questions and feedback about the AXON redemption code. We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
Thank you,
Lauren
Thank you for your questions and feedback about the AXON redemption code. We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
Thank you,
Lauren
#6
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Is it Amex or Hilton that is on a cost-cutting exercise that led to the death of AXON and a posthumous and delayed announcement of AXON's elimination?
#7
Join Date: Apr 2001
Posts: 1,223
Hi all,
Thank you for your questions and feedback about the AXON redemption code. We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
Thank you,
Lauren
Thank you for your questions and feedback about the AXON redemption code. We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
Thank you,
Lauren
#8
Join Date: Feb 2003
Posts: 8,135
We have discontinued the AXON phone redemption offer as of 12/31/16, but encourage our Hilton HHonors members to continue to take advantage of our rich offers when they stay with Hilton properties such as our 5th night free for a standard room offer which can be redeemed online or via phone.
What's left is a pale shadow of the program that existed five years ago.
#10
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,055
Disappointed to see this benefit taken away. I just opened the Surpass card last Spring and was puzzled by the lack of promotion of AXON and didn't even know about it other than reading it about it here. I have my first 5th night free stay coming up next month, but I tend to have more 3-4 night stays so AXON would have been a nice benefit to have longer.
#11
Join Date: Feb 2003
Posts: 8,135
#12
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,055
I would guess that relative to the volume of business at Hilton as a whole, the amount of AXON rewards is pretty miniscule. I was shocked about the lack of promotion of it with the Surpass card. Even if I didn't take advantage of it on an annual basis, it would be a reason for me to keep the card and pay the annual fee. Now it just comes down to some bonus points and free breakfast at HGI's, where I frequently stay.
#13
Join Date: Feb 2003
Posts: 8,135
I would guess that relative to the volume of business at Hilton as a whole, the amount of AXON rewards is pretty miniscule. I was shocked about the lack of promotion of it with the Surpass card. Even if I didn't take advantage of it on an annual basis, it would be a reason for me to keep the card and pay the annual fee. Now it just comes down to some bonus points and free breakfast at HGI's, where I frequently stay.
First, it has indeed been a largely hidden benefit. The last time I can recall Amex or HH giving it any real publicity was when the AXON prices were increased circa 2013. (My Amex statement had an extra page describing the timing & nature of the changes.)
Second, I have to think you're right that relatively few people were redeeming AXONs, both because it was so obscure and because the new pricing often made it more expensive than a standard award. This makes it that much more bizarre and inexplicable that Hilton would get rid of it: it cost them very little in redemption volume, but had concrete appeal to people in the know.
The theoretical upside of ditching AXON is that it does simplify the task of figuring out the cost of a given stay. That's largely illusory, however, because a) most people were probably unaware of AXON to start with (see above) and b) if you read FT, then you likely knew about the spreadsheet I built that autocalculated the optimal redemption option (AXON, 5th Night Free, or some combo of the two). So the real consequence is simply to eliminate an option that was sometimes less expensive--in other words, a silent increase in the cost of certain awards.
In short, bad for members and done badly (because silently until members squawked, and then only after the deed was done).
Last edited by beltway; Jan 14, 2017 at 3:38 pm
#15
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
The theoretical upside of ditching AXON is that it does simplify the task of figuring out the cost of a given stay. That's largely illusory, however, because a) most people were probably unaware of AXON to start with (see above) and b) if you read FT, then you likely knew about the spreadsheet I built that autocalculated the optimal redemption option (AXON, 5th Night Free, or some combo of the two). So the real consequence is simply to eliminate an option that was sometimes less expensive--in other words, a silent increase in the cost of certain awards.
In short, bad for members and done badly (because silently until members squawked, and then only after the deed was done).
In short, bad for members and done badly (because silently until members squawked, and then only after the deed was done).
I used AXON award consistently over the years, and the lack of advance notice is pretty bad. After all if they did it for our benefit, I would presume they would shout from the top of the roof how better life is [/Sarcasm Off].