AXON awards discontinued February 15, 2017
Jan 22, 2017, 9:35 pm
#31
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Jan 23, 2017, 6:17 am
#33
Join Date: Jan 2013
Location: MSP
Programs: Free Agent
Posts: 147
As noted explicitly in http://www.flyertalk.com/forum/16556311-post11.html
Ahh; i see. Well darn. Clearly this is a known issue; but i don't see the phone number referenced in the thread linked.
I was in the car driving and honestly didn't think i would run into any issues and didn't bother to do any research at all... FTer fail.
Im not much of hilton guy so I have not been following closely; only recently loaded up on all the CC and with 300k points to burn i thought i better get in under the wire.
Jan 23, 2017, 6:53 am
#34
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Listed in the first quote box, which I demoted from main text to appendix/historical note after AXON was axed. (I'm not bothering to undo the recent formatting changes for 3 weeks and then redo them again--thus the highlighted text at the top of the post.)
Jan 23, 2017, 2:30 pm
#35
Join Date: Sep 2014
Programs: Hilton Diamond; Delta Diamond; Hyatt Diamond; IHG Platinum; Emerald Exec Elite
Posts: 93
AXON
I called the Diamond desk this morning to book an AXON award. The representative had no idea what I was talking about and told me they've been discontinued. She checked with her supervisor who said the same thing. She said their system didn't show that they could book AXON. Neither she nor her supervisor knew anything about the award supposedly being back temporarily. Has anyone else tried?
Thank you to Lauren, the HHonors Rep, for getting my AXON booked!!
Jan 26, 2017, 12:07 pm
#38
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Feb 8, 2017, 2:35 pm
#39
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,464
Hi Lauren,
Once I booked a cat. 10 AXON award, after 2/15/17 and within 12-month of the award issuance date, can I cancel the original booking but keep the AXON and apply it to a different cat. 10 property? Thanks.
Once I booked a cat. 10 AXON award, after 2/15/17 and within 12-month of the award issuance date, can I cancel the original booking but keep the AXON and apply it to a different cat. 10 property? Thanks.
Feb 9, 2017, 11:12 am
#40
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Thanks for posting your question. Any changes to an AXON booking must be made before February 15, 2017.
Thank you,
Lauren
Feb 9, 2017, 12:38 pm
#41
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Feb 9, 2017, 6:45 pm
#42
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi all,
You can book AXON through February 15, 2017. Any changes made to those bookings must be made by February 15, as well. After February 15, no changes can be made to AXON reservations.
Thanks,
Lauren
You can book AXON through February 15, 2017. Any changes made to those bookings must be made by February 15, as well. After February 15, no changes can be made to AXON reservations.
Thanks,
Lauren
Feb 9, 2017, 9:00 pm
#43
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,464
Feb 10, 2017, 4:23 pm
#44
Join Date: Jan 2007
Location: MIA
Programs: HH Gold
Posts: 7
When do AXON reward certificates Expire?
Agent 1: Never heard of AXON
Supervisor 2: You have to be a Diamond member & transferred me to Diamond desk.
Agent 3, 4 and Multiple Supervisors: Program expires on Feb 15, and reward certificates have to be used by then. They even put me on hold forever while they phoned Amex who confirmed the program expired on Feb 15.
Agent 5: When I phoned back and insisted the Feb 15 deadline was only for bookings, the agent did make an AXON reservation & took 220,000 points.
However, the reservation still says 280,000 points are due (4 x 70,000 standard award) and multiple Diamond Desk staff have said they don't know if the hotel will honor the AXON award, or if they will want to collect an extra 60,000 points.
If there's a risk of having the AXON certificate denied or the chance of having a problem with it in June, I'd rather cancel the reservation.
Any thoughts on how to proceed? Have sent a PM to Lauren but no reply yet.
Feb 10, 2017, 4:42 pm
#45
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Agent 5: When I phoned back and insisted the Feb 15 deadline was only for bookings, the agent did make an AXON reservation & took 220,000 points.
However, the reservation still says 280,000 points are due (4 x 70,000 standard award) and multiple Diamond Desk staff have said they don't know if the hotel will honor the AXON award, or if they will want to collect an extra 60,000 points.
If there's a risk of having the AXON certificate denied or the chance of having a problem with it in June, I'd rather cancel the reservation.
Any thoughts on how to proceed?
However, the reservation still says 280,000 points are due (4 x 70,000 standard award) and multiple Diamond Desk staff have said they don't know if the hotel will honor the AXON award, or if they will want to collect an extra 60,000 points.
If there's a risk of having the AXON certificate denied or the chance of having a problem with it in June, I'd rather cancel the reservation.
Any thoughts on how to proceed?
http://www.flyertalk.com/forum/hilto...ve-thread.html
EDIT: Yep, see the example at this series of posts.
Last edited by beltway; Feb 10, 2017 at 4:48 pm