MP001

Now accepting reservations from June 15th.
Awards Points at 10000 per nights are available and sounds good value.

Lctkw

I've been repeatedly getting the error message "Our System is Experiencing A Little Technical Hiccup" when attempting to book using points via mobile app. Happened previously (when it was open from 1 Aug) as well. My app seems to work fine for other properties, though. Anyone facing similar issues?

Guess I might just have to stick with desktop booking...

ashkale

Cant find any 10k redemptions- all at 40k and above, the revenue rates of the property is at S$160++....probably the most expensive HGI in the world?

PayItForward

Looks like NO standard rooms available...
All seems to be Deluxe rooms (premium) and above...
Any Hilton rep mind checking?

Cymro

Wouldn't say it's the most expensive HGI anywhere... comparable to FRA for instance.

So while 10k points looks cheap, the cheapest I could find was 36k. Clearly there must be some "standard" rooms in order to meet the scheme's requirements.

MP001

I managed to book a 2 days reward stay coming up in July at 10000. I booked a "king guest room".
Checking the same days now it is indeed 40000 and rooms are only "king deluxe room".
Same day Hilton is at 41000 and Conrad at 52000.

1353513636

Is this worth a case to guest assisstance over? There are literally no standard rooms available on any dates.

eponymous_coward

Not even close, lol. $115 US (converting to USD from SGD) is a reasonably cheap hotel room rate in the USA.

https://skift.com/2014/09/02/average...-half-of-2014/

Note that's 2014 being discussed at that link. Prices haven't gone down in the intervening two and a half years.

HGI is a solidly mid-level limited-service hotel option as far as that goes (in a group with Homewood Suites, HIX, Hyatt House/Place). We're not talking Motel 6 or La Quinta here. So that price would be solidly in a normal range for an HGI in a major urban market in the USA, and would be a pretty good price for an HGI in NYC, SF, Chicago, though the price should be tempered by being a little out of the way from the core urban area the way Serangoon is... but the HGI at JFK is over $200 some nights (so $305++ in SGD).

ZenWorld

Looks like a case of playing games with the base room available for booking and redemption.

For a hotel that has not opened, it is indeed not good publicity. The HH points they are quoting are nearly Hilton and Conrad level (and so are their prices), so I wonder who are they realistically trying to attract among the HH Elites.

And if they are trying to avoid the HH Elites, why did they reflag themselves under Hilton?

HH rep should try to have a word with them.

jxd

I'm actually not surprised given the dire reviews before the reflag.

templar42

Out of interest, why would a property care about how many points it costs to redeem for a room? I was under the impression that any time a redemption guest would be blocking a paying guest (eg when the hotel is full), Hilton corporate would pay them the rack rate.

The only reason I can think of is that the property are hoping guests with points will be deterred by the lack of 10k points opportunities and pay cash instead, thus earning them revenue a bit sooner. If this really is the case, I wonder whether Hilton should put some thought into aligning the economic incentives a little better.

skidog

Saw the 10k a night posted on Loyalty Lobby. Two days ago my husband and I managed to book 2 rooms at 8K a night for 5 nights from June 22nd to 27th.

I am shocked to find out that those same nights are now 44k a night! Hilton's new variable award pricing is not good for us consumers.

work2fly

Just 2 days ago, I found 10K rooms for 2 separate dates I was looking at later this year. Now they're gone.

I didn't book them b/c I'm traveling with my family and was scared of the reports here of what a crap hole this place was.

Cymro

This has nothing to do with variable pricing and everything to do with the property withholding or removing availability of standard rooms. The result would have been exactly the same, and possibly even worse, under the old system.

_fly_

This hotel has no standard awards available at all, no matter what date in the future you search.

A bit fishy if you ask me...