[ARCHIVE to 2015] The Waldorf Hilton, London {GBR}
Jan 7, 2004, 8:38 am
#46
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
Called the European numbers and the US Diamond desk and by now, they ALL seem to be informed that the category information on the website is supposed to be wrong... 
.
They all mentioned they had received a lot of e-mails about this this morning...looks like we are out of luck.
.They all mentioned they had received a lot of e-mails about this this morning...looks like we are out of luck
.
Jan 7, 2004, 8:44 am
#47
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
I think for those who made the reservation when it was a Cat1 they'll honor it (maybe; they found out about this pretty quick)if you can somehow prove it was a Cat1 when you made the reservation.
I'm heading to New Zealand tonight & the Auckland Hilton was a Cat3 when I made the res & switched to a Cat5 by the time I called for the reward cert. The agent agreed that it was a Cat3 & they should honor it, and said she'd note the res - will let you know what happens when I check in.
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Sharon
I'm heading to New Zealand tonight & the Auckland Hilton was a Cat3 when I made the res & switched to a Cat5 by the time I called for the reward cert. The agent agreed that it was a Cat3 & they should honor it, and said she'd note the res - will let you know what happens when I check in.
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Sharon
Jan 7, 2004, 9:50 am
#48
Join Date: Jan 2001
Posts: 2,838
I believe Hilton will honor the reservations made. I'm glad I asked the rep to email me my confirmations because when I look at the reservations under "My Travel Planner", the links do not work. Perhaps those of us who have valid confirmation numbers can share any documentation showing this hotel as a category 1, if it becomes necessary to do battle.
Jan 7, 2004, 11:02 am
#49
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Another case of what was a good thing being spoiled because all of a sudden everybody was jumping on it. The internet is a wonderful thing, just too many people take advantage of things at the same time.
I too believe they will probably honor the bookings they have made.
I too believe they will probably honor the bookings they have made.
Jan 7, 2004, 11:09 am
#50
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
Last evening, after making my two reservations, I went online to my HHonors account. I was able to click on the two reservations and printed out the reservations.
In the comment section, the agent had put the Reward Code and certificate number in there. And they had emailed me my certificates.
So, I think I am ok on my seven days.
I certainly hope so.
Everyone should check to see if you can print out the reservation.
William
In the comment section, the agent had put the Reward Code and certificate number in there. And they had emailed me my certificates.
So, I think I am ok on my seven days.
I certainly hope so.
Everyone should check to see if you can print out the reservation.
William
Jan 7, 2004, 1:10 pm
#51
Join Date: Sep 1999
Location: CHS
Programs: UA Premier, Marriott LT Titanium, Hyatt Globalist, Hilton Diamond
Posts: 2,111
"I'm heading to New Zealand tonight & the Auckland Hilton was a Cat3 when I made the res & switched to a Cat5 by the time I called for the reward cert.
Using a Cat 3 certificate at the Auckland Hilton has to be the best use of points within HHonors. It's a very nice boutique hotel in a great location.
Using a Cat 3 certificate at the Auckland Hilton has to be the best use of points within HHonors. It's a very nice boutique hotel in a great location.
Jan 7, 2004, 1:31 pm
#52
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
Where does it say anywhere either in the booking in MY TRAVEL PLANER or on the emailed confirmation that we had booked as a cat 1?
I had not printed out my cert for my 7 nights. should I call with the cert no? or just turn up and have a problem at the hotel.
Shouldnt the cat be somewhere in the confirmation?
I had not printed out my cert for my 7 nights. should I call with the cert no? or just turn up and have a problem at the hotel.
Shouldnt the cat be somewhere in the confirmation?
Jan 7, 2004, 1:49 pm
#53
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tinkybelle:
Shouldnt the cat be somewhere in the confirmation? </font>
Shouldnt the cat be somewhere in the confirmation? </font>
Jan 7, 2004, 2:28 pm
#54
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Eugene:
Normally, the type of cert required is stated on your award reservation printout.</font>
Normally, the type of cert required is stated on your award reservation printout.</font>
Jan 7, 2004, 2:45 pm
#55
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,746
tinkybelle, look for a line on your reservation like this:
HH/C103/3 FREE NTS/CERT REQ @ C/I
The C103 is the designator for the Category 1 hotel for 3 nights. Your line will start HH/C10X, depending on how many nights are reserved.
HH/C103/3 FREE NTS/CERT REQ @ C/I
The C103 is the designator for the Category 1 hotel for 3 nights. Your line will start HH/C10X, depending on how many nights are reserved.
Jan 7, 2004, 2:57 pm
#56
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
No I have nothing like that on any booking I have in the system at the moment.
I printed out my certificates and just called to put the number in the booking as I was told to.
I have geen told that they wil NOT honor the cat 1 as it was a mistake.
So anyone whose category changes between boking and stay looks like they may have trouble with Hilton.
I will be emailing and taking this further.
I printed out my certificates and just called to put the number in the booking as I was told to.
I have geen told that they wil NOT honor the cat 1 as it was a mistake.
So anyone whose category changes between boking and stay looks like they may have trouble with Hilton.
I will be emailing and taking this further.
Jan 7, 2004, 3:06 pm
#57
Join Date: Jan 2003
Location: SFO/OAK
Programs: AA/EXP 3MM; UA/1K; HY/DIA; SPG/PLT; Fairmont/Life PLT
Posts: 2,232
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tinkybelle:
No I have nothing like that on any booking I have in the system at the moment...told that they wil NOT honor the cat 1 as it was a mistake...</font>
No I have nothing like that on any booking I have in the system at the moment...told that they wil NOT honor the cat 1 as it was a mistake...</font>
HH//C102 - 2 FREE NIGHTS//ADV CERT REQ @ CK IN ACCOM FOR 2
AND
Room Description: QUEEN HILTON GUEST ROOM
Total rate for stay per room: 20,000 points
The website reservation has changed to:
Room type: QUEEN HILTON GUEST ROOM
Rate type: HHONORS REDEMPTION
Rate per night: 249.00 GBP per night,
Total rate for stay: 585.15 GBP
But the comment regarding the certificate type remains. I would think HH will honor such reservations, as my reward certs have also been issued.....(total 7 nights).
Jan 7, 2004, 3:16 pm
#58
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
[This message has been edited by tinkybelle (edited Jan 13, 2004).]
Jan 7, 2004, 3:21 pm
#59
Join Date: Jan 2003
Location: SFO/OAK
Programs: AA/EXP 3MM; UA/1K; HY/DIA; SPG/PLT; Fairmont/Life PLT
Posts: 2,232
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tinkybelle:
Obviously they are NOT following the rules in Australia!!
I have NOTHING like that on ay award at all...I think in future we should all ask for the award number to be put into the booking...</font>
Obviously they are NOT following the rules in Australia!!
I have NOTHING like that on ay award at all...I think in future we should all ask for the award number to be put into the booking...</font>
HH//C101-1 FREE NT//CERT REQ@C/I Reward Confirmation ID: 79******
HH//C102-Reward Confirmation ID: 79******
Something of that sort. I hope you get to sort it out with HH....
Jan 7, 2004, 3:23 pm
#60
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,746
The Waldorf was taken off the Hilton website for several hours today. I assumed it was to change the Category 1 classification to Category 6. Yet it is back on as Category 1.
I tried to show the url, but am having no success. If you go to rewards and search for Category 1 hotels in the UK, you'll find the only hotel that pops up is the Waldorf.
[This message has been edited by SanDiego1K (edited Jan 07, 2004).]
I tried to show the url, but am having no success. If you go to rewards and search for Category 1 hotels in the UK, you'll find the only hotel that pops up is the Waldorf.
[This message has been edited by SanDiego1K (edited Jan 07, 2004).]