[ARCHIVE to 2016] Report your Diamond Suite Upgrade success here :)
Feb 20, 2012, 9:33 am
#91
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
Feb 20, 2012, 5:23 pm
#92
Suspended
Join Date: Sep 2009
Location: Manchester
Programs: Hertz Gold / Hilton Diamond / Hyatt Plat / Marriott Gold / IC RA / SPG Plat
Posts: 707
Hilton Liverpool
Booked standard room .. Called prior to check on upgrades. Was told that they upgraded diamonds to exec rooms. After me reminding her of the new diamond suite policy she allocated me there and then an executive suite. ( room was for tonight hence the immediate allocation )
Feb 20, 2012, 7:08 pm
#93
Join Date: Jul 2000
Location: ATL/TPA
Programs: Hilton Diamond, Lifetime Marriott Gold, Hyatt Discoverist, Avis President's Club
Posts: 362
HGI Richmond - Southpark (Colonial Heights)
Original : King
Upgrade : King w/Whirlpool
Upgrade : King w/Whirlpool
Feb 22, 2012, 2:23 pm
#94
Ambassador: Oneworld Alliance
Join Date: Jan 2007
Location: LON
Programs: BA Gold (GGL), Hilton Diamond, AA Gold, Marriott Gold
Posts: 2,213
Basel, Switzerland
On lowly corporate rate, this week, one night stay.
"Welcome back Mr Squeeler." (Many pleasantries).
Then, the real customer service textbook welcome "As we are fully booked" (I cannot do the accent), [spit] " we have HAD to upgrade you to a suite tonight [spit again, sour face fixed]."
They are quite nice 2 room suites, with two bathrooms to destroy. Even I found that hard as I got to bed at 11.30 and was up at 5.30 for an early flight.
But, mustn't grumble.
"Welcome back Mr Squeeler." (Many pleasantries).
Then, the real customer service textbook welcome "As we are fully booked" (I cannot do the accent), [spit] " we have HAD to upgrade you to a suite tonight [spit again, sour face fixed]."
They are quite nice 2 room suites, with two bathrooms to destroy. Even I found that hard as I got to bed at 11.30 and was up at 5.30 for an early flight.
But, mustn't grumble.
Feb 22, 2012, 2:39 pm
#95
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
Haha, this is a traveller principle rule #1 you get a nice suite when you spend 4 hours in a hotel overnight.
Feb 23, 2012, 12:44 am
#96
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,649
Feb 23, 2012, 2:50 pm
#97
Join Date: Oct 2011
Location: Dallas
Programs: AA EXP, HH Diamond
Posts: 54
Upgraded to a nice suite at the Charlottesville Hampton (while using a reward)^^
Upgraded to a gigantic 2 bedroom suite (larger than my first apartment!) at the Homewood in San Antonio. The desk noted that although they didn't have to participate but their management recognizes what it takes to be a Diamond.^^^
Then comes my recent stay at the Hilton GasLamp in SanDiego. When I arrived they stated that I was getting, points, Breakfast and yes an upgrade (Well that's their interpretation). I had booked a room with 2 queens - high floor. What I got (ugraded to?????) was a low floor but with a "French balcony". When I asked for something higher I was told they were sold out. When I got to the room I realized that the French balcony was a big window with a balcony railing that overlooked the dumpster
. Just for chuckles I looked online and the reservation site still had lots of room options including suites (yes they were more than the $239/night I was paying but available). The Moral of my story is I know upgrades are optional but please don't lie about being full and don't give fictional accounts about my room being an upgraded.
All I ask is consistency within Hilton
Upgraded to a gigantic 2 bedroom suite (larger than my first apartment!) at the Homewood in San Antonio. The desk noted that although they didn't have to participate but their management recognizes what it takes to be a Diamond.^^^
Then comes my recent stay at the Hilton GasLamp in SanDiego. When I arrived they stated that I was getting, points, Breakfast and yes an upgrade (Well that's their interpretation). I had booked a room with 2 queens - high floor. What I got (ugraded to?????) was a low floor but with a "French balcony". When I asked for something higher I was told they were sold out. When I got to the room I realized that the French balcony was a big window with a balcony railing that overlooked the dumpster
. Just for chuckles I looked online and the reservation site still had lots of room options including suites (yes they were more than the $239/night I was paying but available). The Moral of my story is I know upgrades are optional but please don't lie about being full and don't give fictional accounts about my room being an upgraded.All I ask is consistency within Hilton
Feb 23, 2012, 2:51 pm
#98
Join Date: Oct 2011
Location: Dallas
Programs: AA EXP, HH Diamond
Posts: 54
Hilton checkers in downtown LA was "booked solid". So I don't know if they were lying to me or being honest
Feb 23, 2012, 7:17 pm
#99
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Feb 23, 2012, 8:23 pm
#100
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,038
Las Vegas ES Paradise Rd
Booked standard room. At checking, given larger "bubble" suite on 4th floor. Asked about Higher Floor, as it specified in Preferences. No Kings available on higher floor - traveling with Mrs BlueZebra. Room assigned was largest room I have seen in 20 years staying at ES. 5 minutes after getting in room front desk (Kimberly) calls and says an upgrade to top (11th) floor has come available. Met Kimberly at the room - corner suite with balcony. EVEN bigger! ^ 
Thanks Kimberly!
Thanks Kimberly!
Feb 24, 2012, 8:53 am
#101
Join Date: Dec 2010
Location: UK
Programs: VS LT Gold 1MM, BA Gold, M&M Frequent, Hilton LT Diamond, Hyatt Globalist, IHG Plat
Posts: 81
Booked a $96.75 any weekend anywhere rate for Anaheim Hilton and checked in last night. After talking very nicely to the check in agent I got the 5th presidential suite! 2 bedrooms, 3 bathrooms, lounge, dining table, bar and a huge patio.
Most definately my best ever upgrade
Most definately my best ever upgrade
Feb 24, 2012, 9:55 am
#102
Join Date: Sep 2006
Programs: AA LT Plat - 2MM;HH Diamond
Posts: 239
Was just upgraded this week at the Doubletree, Carmel, IN to the "Kokomo Suite". Their rooms already are suites (with a living room that has a fridge/microwave). This one had an additional room with an 8 person conference table and 1/2 bath.
They were completely sold out for that night.
Dan
They were completely sold out for that night.
Dan
Feb 25, 2012, 7:55 am
#103
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
You guys are doing well 
Hilton Dartford Bridge struggled to get an upgrade, they were busy but not sold out. The receptionist did find me a deluxe room which I appreciate. Lots of availability on night one, little on night two and I offered to move for night two, but no suite upgrade- website showed availability night one but not night two.
My colleague (blue hhonors) was upgraded on arrival.
Receptionist was lovely and saved the stay, front desk manager not rude but indifferent, didnt feel any more valued than the next guest in line!
Hilton Dartford Bridge struggled to get an upgrade, they were busy but not sold out. The receptionist did find me a deluxe room which I appreciate. Lots of availability on night one, little on night two and I offered to move for night two, but no suite upgrade- website showed availability night one but not night two.
My colleague (blue hhonors) was upgraded on arrival.
Receptionist was lovely and saved the stay, front desk manager not rude but indifferent, didnt feel any more valued than the next guest in line!
Feb 25, 2012, 8:44 am
#104
Join Date: Apr 2009
Location: South Oxfordshire
Programs: Yes please
Posts: 564
LHR T4
LHR T4 - standard room booked - on arrival offered an upgrade to executive floor; the standard 'old' upgrade. Receptionist unaware of any changes in policy, but went into back office to enquire, and promptly returned with an upgrade to an inward-(atrium)-facing junior suite.
Feb 26, 2012, 9:30 am
#105
Join Date: Feb 2011
Location: US
Programs: HHonors (Diamond), Marriott (Gold), United (Gold - MM), American (Platinum), National (Executive)
Posts: 121
Upgraded to a nice suite at the Charlottesville Hampton (while using a reward)^^
Upgraded to a gigantic 2 bedroom suite (larger than my first apartment!) at the Homewood in San Antonio. The desk noted that although they didn't have to participate but their management recognizes what it takes to be a Diamond.^^^
Then comes my recent stay at the Hilton GasLamp in SanDiego. When I arrived they stated that I was getting, points, Breakfast and yes an upgrade (Well that's their interpretation). I had booked a room with 2 queens - high floor. What I got (ugraded to?????) was a low floor but with a "French balcony". When I asked for something higher I was told they were sold out. When I got to the room I realized that the French balcony was a big window with a balcony railing that overlooked the dumpster. Just for chuckles I looked online and the reservation site still had lots of room options including suites (yes they were more than the $239/night I was paying but available). The Moral of my story is I know upgrades are optional but please don't lie about being full and don't give fictional accounts about my room being an upgraded.
All I ask is consistency within Hilton
Upgraded to a gigantic 2 bedroom suite (larger than my first apartment!) at the Homewood in San Antonio. The desk noted that although they didn't have to participate but their management recognizes what it takes to be a Diamond.^^^
Then comes my recent stay at the Hilton GasLamp in SanDiego. When I arrived they stated that I was getting, points, Breakfast and yes an upgrade (Well that's their interpretation). I had booked a room with 2 queens - high floor. What I got (ugraded to?????) was a low floor but with a "French balcony". When I asked for something higher I was told they were sold out. When I got to the room I realized that the French balcony was a big window with a balcony railing that overlooked the dumpster
. Just for chuckles I looked online and the reservation site still had lots of room options including suites (yes they were more than the $239/night I was paying but available). The Moral of my story is I know upgrades are optional but please don't lie about being full and don't give fictional accounts about my room being an upgraded.All I ask is consistency within Hilton