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No Diamond perks using citi points to book?

Recently I used Citi Thank You points to book a hotel in NYC. I was told by the Hilton Hotel that I won't get breakfast ,upgrade, etc because I used a 3rd party to book the stay. Any data points or information to help get the Diamond perks. Thanks

Quote:

Originally Posted by shanna135 (Post 26602649)

HHonors Terms and Conditions:

Eligibility for all on-property HHonors benefits, including complimentary Internet and MyWay benefits such as complimentary snacks and beverages, complimentary continental breakfast and space-available upgrades, requires a confirmed reservation made through one of the following channels:

Any official direct Hilton Worldwide hotel brand or HHonors website (for example, HHonors.com, Hilton.com, Hampton.com, etc.),
Hilton Reservations & Customer Care phone line (1-800-HHonors or local Hilton reservations office),
Hilton HHonors or Hilton mobile application,
Directly at a hotel in the Hilton Worldwide portfolio, or
Through an IATA accredited retail travel agent professional ("Travel Agent") booking through a Hilton Worldwide channel or the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.

Sometimes properties will give you benefits anyway, but it's exclusively at their discretion.

Quote:

Originally Posted by shanna135 (Post 26602649)

At the hotel, the front desk staff might give the at-hotel perks anyway. Just ask at check-in or even again after check-in.

US properties seem to be more stingy with giving Diamond benefits to Diamonds on some kind of bookings than Hilton properties in various other countries. For example, I've found European Hilton hotels more likely to repeatedly give me all the Diamond benefits at check-in even on Priceline/Hotwire "opaque" bookings than US Hilton hotels on the same kind of bookings.

Some European Hilton hotels have given me the Diamond and/or Gold benefits on each and every one of my Priceline NYOP and Hotwire bookings. Actually, of all the Hilton properties which I've used in Europe, all have given me the at-hotel Gold/Diamond benefits in the past two years at least on Priceline NYOP and Hotwire bookings. I just check in by presenting my Gold/Diamond card first.