Canopy by Hilton Reykjavik City Centre {ISL}
Apr 4, 2019, 9:00 pm
#76
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,318
The room I had was certainly not. I would not assume you can. I really have no idea where you'd put four people.
Apr 6, 2019, 8:19 am
#78
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
May 11, 2019, 7:44 am
#79
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
First ever complaint - poor response
Exactly a month ago I completed a stay at the Canopy in Iceland. We got a terrible nights sleep due to something. I also felt I needed to comment on the breakfast which I found poor, especially the need to pay for a decent coffee. I made my feelings known at chckout and followed up with an email via the website.
I copied my email into the ‘message the hotel’ facility on the iphone app.
I then forgot about it. But today I got a response. The first line apologised for the delay but as so much time has passed there is nothing they can do. There would clearly have been nothing they could do about the stay at they replied 10 minutes after I sent it.
Also, they asked me for lots of information that was in my email (like my name, email and phone number, and hh number) as they were unable to find my stay. Bad on my part I didn’t include the reservation numbers but surely this could be found with the other info.
I also questioned whether 30 days to reply to an email was the norm.
Thankfully I’ve never needed to complain befre but I don’t have muh confidence if I do have to in the future.
I’m a gold about soon to hit diamond if that should make a difference.
Is my experience typical of how compaints are dealt with?
I copied my email into the ‘message the hotel’ facility on the iphone app.
I then forgot about it. But today I got a response. The first line apologised for the delay but as so much time has passed there is nothing they can do. There would clearly have been nothing they could do about the stay at they replied 10 minutes after I sent it.
Also, they asked me for lots of information that was in my email (like my name, email and phone number, and hh number) as they were unable to find my stay. Bad on my part I didn’t include the reservation numbers but surely this could be found with the other info.
I also questioned whether 30 days to reply to an email was the norm.
Thankfully I’ve never needed to complain befre but I don’t have muh confidence if I do have to in the future.
I’m a gold about soon to hit diamond if that should make a difference.
Is my experience typical of how compaints are dealt with?
May 15, 2019, 5:02 am
#83
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
I was happy with the room to which I was assigned.
May 18, 2019, 8:25 pm
#84
Join Date: Jan 2014
Location: Chicago, IL
Programs: AA Platinum, Hyatt Globalist, Hilton Diamond
Posts: 286
I second that it would probably not be worth paying for. As a Diamond last year, I was upgraded to a suite that would rival standard room sizes in the US. Only difference I noticed was that these rooms include a small balcony that you could step out on. Great hotel nonetheless!
May 19, 2019, 12:48 am
#85
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
I second that it would probably not be worth paying for. As a Diamond last year, I was upgraded to a suite that would rival standard room sizes in the US. Only difference I noticed was that these rooms include a small balcony that you could step out on. Great hotel nonetheless!
Directions to the Roof Terrace of the Canopy by Hilton Reykjavik City Centre hotel.
View across the street, with the sea and the mountains in the background.
View of the courtyard.
View of down the street.
Aug 14, 2019, 3:20 pm
#89
Join Date: Jul 2001
Location: LAX
Programs: UA 1MM, Hilton Diamond
Posts: 6,758
Aug 14, 2019, 4:27 pm
#90
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,139
Housekeeping was atrocious: No supervisor checking to make sure things done properly.
Shower leaked.
Staff were friendly.