When is the latest I can cancel?
Jan 28, 2016, 7:59 pm
#1
Original Poster
Join Date: Mar 2011
Posts: 2,813
When is the latest I can cancel?
I have an upcoming stay at an Embassy Suites, Saturday one night stay.
The reservation details say "If you wish to cancel, please do so 24 hours prior to arrival to avoid cancellation penalties." The check-in time is 3pm.
What is the latest I can cancel the reservation to avoid any fees.
Thanks in advance for any advice!
The reservation details say "If you wish to cancel, please do so 24 hours prior to arrival to avoid cancellation penalties." The check-in time is 3pm.
What is the latest I can cancel the reservation to avoid any fees.
Thanks in advance for any advice!
Jan 28, 2016, 8:46 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Others will chime in as to when the actual 24 hours clock starts. Many confirmations will actual give a time, like "cancel before 4pm on January 28,2016....)
Meanwhile, I have to chuckle. It says to call xxx BEFORE ARRIVAL.
Which part of NOT ARRIVING do they not get?
Just a chuckle. That's all.
Meanwhile, I have to chuckle. It says to call xxx BEFORE ARRIVAL.
Which part of NOT ARRIVING do they not get?
Just a chuckle. That's all.
Jan 28, 2016, 8:58 pm
#4
Original Poster
Join Date: Mar 2011
Posts: 2,813
Thanks for the advice about checking the email. It says the deadline is 4pm Friday, which seems reasonable but somewhat arbitrary given the '24 hours before arrival'.
I had been looking at the reservation details on the app, which does not mention a specific time.
Screen shot from app:
I had been looking at the reservation details on the app, which does not mention a specific time.
Screen shot from app:
Jan 29, 2016, 7:00 am
#6
Join Date: Feb 2014
Posts: 921
Nothing uneasy about it...just cancel 48 hours in advance. Easy doesn't equal "cancel anytime".
Anyway, I generally treat "24 hours in advance" as 24 hours prior to the earliest normal check in time unless I see otherwise, although I really don't like cutting it that close. I once had to cancel a stay where the cut off time was 6pm. It was 6:30pm Eastern time where I was, but 5:30pm Central time where the hotel was located. I was able to cancel without a problem. I also had to cancel a Vegas (not a Hilton) hotel stay 72 hours in advance, and cancelled it just prior to that time. Again, no problems.
Anyway, I generally treat "24 hours in advance" as 24 hours prior to the earliest normal check in time unless I see otherwise, although I really don't like cutting it that close. I once had to cancel a stay where the cut off time was 6pm. It was 6:30pm Eastern time where I was, but 5:30pm Central time where the hotel was located. I was able to cancel without a problem. I also had to cancel a Vegas (not a Hilton) hotel stay 72 hours in advance, and cancelled it just prior to that time. Again, no problems.
Jan 29, 2016, 9:50 am
#7
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
It is not too much to ask to expect properties to state cancel times without ambiguity. Something of the form 'Cancel by 4PM Jan 31 local time' would do it.
Jan 29, 2016, 10:32 am
#8
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
edited to add: This assumes the policy when you book is stated as something like 24 hours before arrival so you have time to cancel after you get your email.